Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 337 reviews
3/10
3 star Skytrax Rating
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4/10

Eurowings customer review

FRA-HAJ on a BAe 146. Comfortable and pleasant despite being full. This is the high standard that some other airlines should aspire to. Simple effective efficient and quietly professional.
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Eurowings customer review

FRA-NUE roundtrip in economy. Not exactly a horror story but not great either. Food & magazines were only offered to first class passengers which meant FA on outbound flight never walked past row 7. Too bad we were in row 8! No service offered whatsoever to people in economy. On the return flight we were forbidden from using the overhead bins or the lavoratory - or as the FA said "It's only 40 minutes- hold it!" Overall this FA seemed ready to retire- no facial expression very unfriendly. At least I had a window seat. BAe 146/Avro RJ85 aircraft dated but comfortable. No IFE whatsoever not even a magazine for economy class. Frankly Deutsche Bahn provides better service for the price and I would much rather ride the train rather than suffer through another Eurowings flight.
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Eurowings customer review

FRA-NUE roundtrip in economy. Not exactly a horror story but not great either. Food & magazines were only offered to first class passengers which meant FA on outbound flight never walked past row 7. Too bad we were in row 8! No service offered whatsoever to people in economy. On the return flight we were forbidden from using the overhead bins or the lavoratory - or as the FA said "It's only 40 minutes- hold it!" Overall this FA seemed ready to retire- no facial expression very unfriendly. At least I had a window seat. BAe 146/Avro RJ85 aircraft dated but comfortable. No IFE whatsoever not even a magazine for economy class. Frankly Deutsche Bahn provides better service for the price and I would much rather ride the train rather than suffer through another Eurowings flight.
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Eurowings customer review

Always late. Took frequently on the route Belgrade Serbia-Munich Germany (BEG-MUC) and they were never on time (out of 10+ flights) - of coursing causing missed connections. They either did not excuse or lied (e.g. blaming heavy snow and congestion in Munich - but after showing to the crew on board an on-line web flight information from Munich airport with 95% flights on time they did not bother to find another excuse or apologize). Service generally nice food decent. I addressed several complaints for repeating delays to headquarters and have not received any reply or compensation. This cannot be higher than 1.5 star.
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Eurowings customer review

Always late. Took frequently on the route Belgrade Serbia-Munich Germany (BEG-MUC) and they were never on time (out of 10+ flights) - of coursing causing missed connections. They either did not excuse or lied (e.g. blaming heavy snow and congestion in Munich - but after showing to the crew on board an on-line web flight information from Munich airport with 95% flights on time they did not bother to find another excuse or apologize). Service generally nice food decent. I addressed several complaints for repeating delays to headquarters and have not received any reply or compensation. This cannot be higher than 1.5 star.
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Eurowings customer review

FRA-TRN On four occasions that I have flown with them one was delayed for an hour because of instrument malfunction. Flap warning light. The second flight was cancelled because of instrument malfunction. The compass did not work. Fifty minute wait on board while the technicians worked then another attempt at departure which failed. No assistance from FA's just a twenty minute wait on board for the bus that took us back to the terminal. It seems that instrument malfunction is plagueing EW recently.
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Eurowings customer review

FRA-TRN On four occasions that I have flown with them one was delayed for an hour because of instrument malfunction. Flap warning light. The second flight was cancelled because of instrument malfunction. The compass did not work. Fifty minute wait on board while the technicians worked then another attempt at departure which failed. No assistance from FA's just a twenty minute wait on board for the bus that took us back to the terminal. It seems that instrument malfunction is plagueing EW recently.
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Eurowings customer review

BHX-FRA on a Bae 146 under Lufthansa code sharing - an enjoyable experience. Flight delayed 45 minutes with an apology but no explanation. This meant we missed our connecting flight to Vienna but the transfer desk at FRA organised seats on the next flight one hour later with no fuss. The seats were comfortable leather with excellent legroom and FAs pleasant and efficient. Usual sandwich supplied which was tasty and good choice of hot/cold drinks.
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Eurowings customer review

BHX-FRA on a Bae 146 under Lufthansa code sharing - an enjoyable experience. Flight delayed 45 minutes with an apology but no explanation. This meant we missed our connecting flight to Vienna but the transfer desk at FRA organised seats on the next flight one hour later with no fuss. The seats were comfortable leather with excellent legroom and FAs pleasant and efficient. Usual sandwich supplied which was tasty and good choice of hot/cold drinks.
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Eurowings customer review

BHX-FRA on a BAE 146. Generally good flight on time. BAE 146 slow and seats very narrow. A 3-3 configuration on this type is ridiculous. If the middle seat is occupied it is very cramped. Legroom is adequate though. Usual service of a small cheese sandwich and a drink perfectly adequate. Staff friendly. Seatbelt light stayed on for the entire flight for no apparent reason but people ignored it. Parked at a remote stand at FRA which involves busing. Overall good. It beats driving to Heathrow or Gatwick if you live in the Midlands and you fly to the real Frankfurt not an airfield 100 miles away. Cheaper than Ryanair too.
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