Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 459 reviews
3/10
3 star Skytrax Rating
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1/10

"complete lack of support"

(Germany)

Trip Verified | Lisbon to Dusseldorf. I have been constantly getting flights with Eurowings from Germany to Venice and sometimes also to other destinations, and I can't remember I single time a flight was on time. I had flights canceled without reason, constant delays of hours and a complete lack of support in any of these situations.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLisbon to Dusseldorf
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Extremely bad customer service"

(United Kingdom)

Trip Verified | London to Berlin. Extremely bad customer service. Flight was booked from London to Berlin on the 10th December 2017. However the flight was cancelled and they offered a free replacement flight on the 11th December. When I accepted the flight, they charged me 143 pounds extra. Called them to solve the issue and they claim that they'd send the refund back. This was on the 19th of December. Till date, no refund has been made. Called the company many times, they claim that we have to email the accounting department who refuses to reply emails. Asked them to provide the paypal transaction id for the refund they claimed they've made and they've refused to do so. Beware, you'll never get your money back and their poor attitude just highlights their company's values.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Berlin
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Had to pay for meals"

(United Kingdom)

Trip Verified | London to Cape Town via Cologne. They got the name wrong on the tickets, tried for days to rectify the name change and was finally successful on the day before travelling, I thought. Only to check in at the airport and discovered that nothing was changed and then still to be told by the check-in person that it's okay as Eurowings allows 3 mistakes. All that trouble in the first place. We were delayed without prior notification and feared that we'd missed our connecting flight. Fortunately there were quite a few passengers on the flight who had to get the same connecting flight and it was announced that the connecting flight would wait for us in Cologne. As a flight of 9 hours we thought we'll be given a meal, not a chance. A bottle of water and that was it. Had to pay for meals. On arriving in Cape Town, our luggage was nowhere to be found and no one could help us. It appeared connecting passengers from London did not have their luggage transferred onto the connecting flight. We landed at about 12:20 pm and we were reunited with our luggage at 7:30 the following evening. We had no change of clothing, toiletries and had celebrations to go to on day one and two.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Cape Town via Cologne
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No proper warnings about delays"

(Belgium)

Trip Verified | Brussels to Berlin. Very outdated seats, worn out and dirty. Worst food I had on the airplane. No proper warnings about delays. 20 mins after the boarding time, they announce a delay by printing the message on the screen without proper audio announcement. Continued delaying every 1h. Just tell us upfront.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBrussels to Berlin
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No priority boarding"

(Austria)

Trip Verified | Stansted to Vienna. I only use them because I have no alternative (not the price, the route) and endure the experience. I have got Senator Status for many many years and have spend a lot of money with Lufthansa and the Lufthansa Group. This seems to be irrelevant if you fly Eurowings. No priority boarding, you get one glass of water and even if you don't want a meal (it does not deserve the term meal) you have to get and pay for it if you want a reserved seat. Moody staff and many times delayed.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteStansted to Vienna
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no customer service whatsoever"

(France)

Trip Verified | I was forced by my company travel policy to take a 3rd rate airline called Eurowings. The plane was supposed to leave at 7.05 pm, was postponed to 8.15, 8.45, then 9pm. A Czech Airline plane finally landed at 9. By the time we went in, they closed the door at 9.35, and we did not move, they told us that the airport was temporarily closed to clean the tracks from the snow, then they moved the plane a little, "to go to de-icing", nothing happened (although we saw some planes leaving). At 11pm, they told us we would go back to the airport, we waited an extra 30 minutes to get a bus to the terminal, and were completely left alone by this so-called airline. There are 18 conveyors belts for luggage in Dusseldorf airport, and no indication where our luggage was, and nobody to inform! There is no customer service whatsoever from Eurowings, we only got a message saying "if you want to find an other flight, go to "www.eurowings.com". By this time all airport hotels were full. Both Eurowings and the airport employees had disappeared, all counters closed! I spent a sleepless night in the airport, and am well past the age for this kind of rubbish. A chance I had a smartphone, I had to find on my own a way to get back. There is 1 Thalys per day from Dusseldorf airport to Paris, at 6.06 am and I managed to book a seat. I finally arrived home by 3pm on Saturday. What adds to my frustration is that the Air France flight I originally wanted to take did leave on time (I heard the “last call” by 7.50), and that all this was about 2cms max of snow (3/4 inch). When it happens in Paris, everybody shouts that this is an inefficient, badly managed airport (which I believe to be true), but here, between Eurowings and Düsseldorf Flughafen, the myth of German efficiency blew away. Eurowings' business models is based on what they call "optimization" of the aircrafts' flight time. It means that they simulate on computer that they can make as many flights as possible in a day with planes coming from various airports and companies. As any person with a minimum of sense knows, in real life it does not work, which is why they are so often late. As they don't care about their customers it's not a big matter for them. On the way in, I had a propeller plane from Air Berlin (I know, they are supposed to be bankrupt) which was already 50 minutes late (the flight time!) at midday.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDusseldorf to Paris
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"it was total chaos"

(United States)

Trip Verified | Flew Eurowings from Zagreb to Vienna via Stuttgart. Terrible experience right from the start. The plane was late enough taking off from Zagreb that we missed our connecting flight in Stuttgart. The customer service window had approximately 75 people waiting for help with missed or canceled flights. We did manage to get a flight 6 hours after our initially scheduled flight but that was also 1 1/2 hours late. At one point they decided to board the plane and loaded all the passengers onto 2 shuttle buses. For whatever reason, the very crowded, sweltering buses were left on the tarmac for 30 minutes before the drivers opened the doors and there was a mad trampling rush to get off the buses and board the plane, it was total chaos. The crew on the plane were the rudest I have ever encountered and I fly a lot. They bypassed myself and my daughter with the service cart and then acted very put out, when I asked for a beverage. I was told that everything on the cart needed to be paid for because of the class of my ticket. I have no issues with paying for service but I refused to give them any more money for incredibly poor service.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteZagreb to Vienna via Stuttgart
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never fly this airline again"

(Netherlands)

Trip Verified | Kavala to Dusseldorf. We haven't even boarded yet and I have already made a promise to never fly this airline again. The airport of departure was changed via email at 3 in the night. New airport is more than two hours away. We had to rent a car tot get there in time. There was a bus between the two airports but this was not communicated in any way. Guess people didn't deal their mail in time and showed up at the airport with busses ready. Flight is leaving an hour early. Only mentioned on the screens, but not on their 'minute up to date app'. I was able to get an online boarding pass but nobody told me i had to get a paper one at the desk. Boarding is already hour late now.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKavala to Dusseldorf
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will never fly Eurowings again"

(United States)

Trip Verified | Cologne to Venice. I’m well travelled and this has to rank as my worst ever experience. Second time with Eurowings. Only reason I flew them was because they have a direct Cologne to Venice flight. It was supposed to be an evening flight out of Cologne. The gate was changed twice. Flight was supposed to be at 7:10pm. Delayed to 8:30pm. Finally ground staff came on to say that flight was cancelled at 8:20pm. Load groans from passengers. No explanation. Zero emphathy. No alternative arrangements provided except to say that a refund is available. I receive an email later from Eurowings with steps to obtain refund. Because of the lack of communication, a majority of passengers ( at least 140 people) rushed to the lone Eurowings desk almost all at once sparking chaos. There were only 2 support staff manning the desk and they were quickly overwhelmed. Most of the passengers were standing in the back hoping to glean information from other passengers. It is a disgrace to leave paying customers in the lurch with no support after the flight is cancelled by the airline. I needed to get to Venice to meet my family and had to scramble late at night to book another flight. I found another flight on Lufthansa the next day from Frankfurt. That meant I had a stay overnight (find a hotel) in Cologne and catch early morning train to Frankfurt. I had to buy a new air ticket, pay for overnight hotel and pay for the train ride to Frankfurt all at my own expense. I will never fly Eurowings again. If there was a way to give Eurowings a negative score I would because giving them a zero would a compliment to this sorry excuse for an airline.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCologne to Venice
Date FlownDecember 2017
Ground Service 12345
Value For Money 12345
no
1/10

"delayed by 40 minutes"

(Slovakia)

Trip Verified | Vienna to Rome. The gate changed 15 minutes before the scheduled flight time and then delayed by 40 minutes due to no spelled reason. The staff were unable to provide any information. Seems like Eurowings is a very cheap airline and customer service is not one of their priorities.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Rome
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no