Eurowings

✅ Trip Verified | I was flying from Düsseldorf to Geneva on the 03.03.2018 with Eurowings. I booked the flight with departure time at 7.05 and arrival time at 08.25. After 16 days Eurowings changed the departure time to 06.25 and also the duration of the flight as the arrival time remained the same (from 1 hour and 20 minutes to 1 hour and 50 minutes) without any explanation. When I got to the airport, after the check in the departure time was delayed by 30 minutes at 7.05 due to a freezing in the toilet area of the airplane. We finally got in the plane at 8 o'clock instead of 6 o'clock where we have waited for about one and a half hour for take off. When we finally arrived in Geneva at 11.15 we couldn't get off the plane because of some other plane taking our parking place as we were told by the captain. The doors opened at 11.45 so the overall delay was over 3 hours. During all these hours we were offered only 5 centimeters of sandwich and a water. I checked after 5 days online there was an online form for a reimboursement of 250 euros for the delay that was never sent by email so the company doesn't inform passengers on their legal rights and also after completing the form I have never received a confirmation email. The plane was an old airberlin plane, a bit dirty and old interior but with good leg room. Nevertheless the crew was smiling and really nice. I will never fly again with this company because the problem is not that it is a low cost airline, but the whole organisation and planning of the flights. Easyjet is also a low cost airline but I have never had an of the problems above.

✅ Trip Verified | Phuket to Hamburg via Cologne. Horrible flight. Online check-in was for unknown reason not available. Flight was delayed 3 hours and we were announced only the evening before flight. Original departure time 06:40, new departure time 09:30. We got bit stressed but all was ok at the end. We booked hotel next to airport in advance so slept and were fresh but we saw plenty of people not taking hotel and waiting at the airport whole night. They looked destroyed in the aircraft. Secondly, food was really poor. Piece of bread or cake at beginning of the flight and after 11 hours first (and last) warm meal. Last 2 hours before reaching destination staff decided to serve warm meal. They did not announce what took them so long. Warm meal (meat or pasta) was not tasty and too small portion. Full grain bread and 30% percent butter pretended to be healthy but tasted really bad. You can order anything additionally and pay for it, if you catch some of staff of course. Entertainment package was a joke, anything you want to do - listen music, watch a movie you must pay 10 EUR per flight. This could be included in ticket of such price category or at least offer could be improved. I saw 80% of the movies already and I am not a big movie fan, there were just so few movies. Btw if you decide to watch a movie, then earphones/headphones must be purchased if you do not bring them with you. Beverages were average. For alcohol or something special you need to pay. Seats were ok, average. Staff could come around to collect trash during flight more often. Staff as such was not enough for such flight, not enough in amount, could be more polite, could be even more trained. I must admit there was no problem with my luggage and we arrived safe home, catching second connecting flight. Second flight Cologne-Hamburg was short and pleasant, even staff seemed much better. In my opinion airlines must get better prepared to handle long flights such Cologne-Phuket. They cannot operate them in this way. I would not buy this ticket again, in whichever price category.

✅ Trip Verified | I had a flight last night from London to Hamburg, they cancelled in the last minute, they rebooked me today via Düsseldorf, again delayed. A 1 hour flight takes me almost 1 day. Disappointing, not recommendable and I'll try to avoid when possible

✅ Trip Verified | Phuket to Cologne. The flight has been informed to be delayed in less than 24 hours before departure. We were supposed to fly at 8:30am local Thai time and land in Germany at around 15:15pm. Flight has been first informed to be delayed till 21:00 than to 23:00 and eventually till 00:30 next morning. We are still waiting in hotel that we have arranged by ourselves. We have tried Twitter, Facebook Instagram and called numerous time and have not heard anything except standard: please raise a claim and we will review it for reimbursement within 4 weeks. We called to the desk in Airport in Philet and they were unable to tell us is they will cover hotel expenses or food expenses. It’s incredibly disrespectful to treat almost 300 passengers like this, we have paid more than 600 euro per person for flight Cologne to Phuket return and it’s not a so low or budget price! I will make sure to never fly this airline again that ruined our holiday return home and all the following commitments!

✅ Trip Verified | Dusseldorf to Berlin. Terrible organization or no organization in Dusseldorf. There were 10 people at check-in counters and only 2 working. There was no information about boarding, last call-nothing! Now I've been standing for over 1.5 hour at the Transfer counter that has 1 worker covering 1 person for 15-20 min. It's 1.40pm and the staff just told us she closes at 2pm. Dusseldorf to Berlin.

✅ Trip Verified | Best Eurowings experience so far flying from Dusseldorf to Hamburg. Good price and on time performance. This started with the outbound flight. The plane and crew were leased from Czech Airlines. That meant old fashioned seats and a friendly crew and to my suprise a complementary drink and snack (I had the basic fare). Landed 5 mins ahead of schedule. Inbound flilght was on a Eurowings plane with only 20 passengers. We started 10 mins early and landed 20 mins ahead of schedule. Dusseldorf Airport had the annoying habit of parking late planes far from the terminal so we had to take the bus, but with only 20 people this was I breeze.

✅ Trip Verified | After having reached the gate, the flight from Lyon to Duesseldorf by Eurowings was delayed by more than two hours. Not a single announcement was made to inform the passengers waiting at the gate as to why, for how long, when delayed boarding will take place, etc.. On the contrary, at the gate the original departure time has been kept until the final delayed departure and on the departure time information boards one could read 'Go to the gate'. After we finally had taken off, neither the pilot nor the crew did bother to apologize nor provided any reason for the delay. After many delays in the past caused by striking personnel of Eurowings, and that additional bad experience, I have decided to avoid any booking with Eurowings in the future. I never have made any comparable bad experiences with any other airline.

✅ Trip Verified | I had a pleasant flight from Dublin to Düsseldorf route. The ticket was reasonably priced, as was the checked baggage fee. I was travelling with two family members on the same booking, and I was pleased to be seated together. There was sufficient legroom. However, the overhead storage compartment was rather small. Overall, a pleasant flight with nothing really to complain about.

✅ Trip Verified | Windhoek to Köln with Eurowings. Flew with my daughter. On time departure. Overnight very pleasant flight, friendliness of staff above average. Food / drinks good. Seat comfortable, legroom ok. Inflight Entertainment at a cost - good selection of movies and series. Looking forward to more of these legs with Eurowings in future.

✅ Trip Verified | This is the worst airline in my history of flying. I was supposed to fly from Miami to cologne Germany and when I arrived st the airport in Miami I received an email two hours before my international flight that it was canceled. There was no information given on what to do, where to go, why it was canceled, etc. I called the “Eurowings” help number who told me to go to Lufthansa and they would help me. When I arrived at the Lufthansa desk, the employees there asked why an unoffiliated airline would send them to their airline to fix the problem. At this stage, I called Eurowings help desk back, and stuck them on the phone with the Lufthansa employee. After the Eurowings employee was slightly understanding of why Lufthansa couldnt fix their problem, I was sent to Eurowings counter where everyone was camped out on the floor with no answers. Once a representative came out they informed up they would do their best to get us somewhere near our destination the following day and they did not know where to put everyone for hotels so to stick around until they could figure that out. I flew with another airline with no help from Eurowings. Now - I’m trying to fly home from Cologne to Miami and the flight is delayed an hour and a half at the moment with absolutely no information as to why or what’s happening. Never fly this airline. It’s horrendous and the staff are rude and unhelpful. I wonder if we will ever take off.