Eurowings

✅ Trip Verified | Dusseldorf to New York. Flew with AA miles via London to DUS. As AA makes it very difficult to use miles to get back to the US, I booked a cheap one way ticket with Eurowings. Didn't expect much and that was confirmed. Also, expected some charges. Website is a joke. It is not possible to check in via that site, find a reservation number or change details of a flight (Upgrade, luggage etc), Despite that it says that one can change especially the luggage situation and class of flight later/any time. So, I got charged Euro 10 more for luggage than it would have been if the website was functioning. Not going to bother to write them as I am sure that they will 99.99% never respond. Flight details: Seat were adequate, service was ok, but I opted to only ask for water, which was free. Bought a sandwich before boarding, good move. Plane temperature was on the cold side, but no blankets, unless bought. Personnel was friendly. Check in took long, not enough people and terminals to take care of flights leaving at the same time (Miami and NY JFK) Because it's a budget airline one lands at terminal 7 at JFK. The lines at immigration are super long and the Immigration personnel was giving conflicting directions for Green Card holders. Cheating myself out of waiting for 2 hours in line by ignoring them. All in fall I would not fly with them again, as they have taken no frills to new heights, charging for absolutely everything and in my case Euro 70 for an 11 kg handbag. Would have thrown it out, but stuff in there for my girlfriend in there. There are better budget airlines offering more for the same money. I would like to give it "zero" , but that is not fair to the personnel. Not their fault that this business model sucks!

Not Verified | This airline is the worst airline I have ever experienced. I have had the privilege of being well travelled therefore many airlines but I will never ever fly with Eurowings again. Their customer service is diabolical. I have been charged £25 for trying to get information out of them. They refused me and my 23 year old friend of mine, put next flight was cancelled and we had no idea why we were refused on to the flight. Later on (7 hours after roaming around the airport to find out what was going on) the lady had told us there had been ‘a technical fault’. Our original flight plan was from Stansted to Munich, to Chicago but was changed so we flew from Stansted to Cologne, to Munich to Chicago. We were refused on the flight in Cologne and I believe the reason was because we were young and were bumped from the flight. My friend and I were in bits as this was a big trip for us and it started out awfully. We missed a whole day in Chicago where our friend was waiting for us on her own and missed the hotel we had prepaid for etc. Our flight from Cologne to Munich was cancelled and they’re now only trying to compensate €250, it was awful. They’re awful and I never write reviews. I would steer clear of this airline, only heard awful things since our experience and just wish we knew before travelling.

✅ Trip Verified | Dusseldorf to Dresden. The flight was very punctual. Boarding procedures were completed in a very professional matter. The crew was very friendly and forward. The on-board meals were very basic. It is a simple choice between a cake or a sandwich. The sandwich tasted very fresh and was tasty. Eurowings also offers 10 mins free on-board WiFi. The "extra leg room" was worth it - the seats were relatively comfortable.

✅ Trip Verified | New York JFK to Geneva via Dusseldorf. I had very low expectations ahead of time, so the airline wasn't as bad as I thought. Seats were a little uncomfortable and stiff, but otherwise not awful for what I thought would be a half cost flight. I had no service at all - you even have to pay extra for coffee unless you have bought it in advance. But again, fine, I had planned for nothing after reading reviews. And again, it was a cheap flight. I was nervous about the plane being late with a connecting flight in Dusseldorf and bought travel insurance to cover any trip interruption through CSA. Be advised the scope of what they cover is very limited. The plane was on time but I missed my flight because I got tied up in security and then couldn't find the gate in Dusseldorf - the Eurowings gates are underground and a bit hard to find. Anyway, my problem, right? But if you miss your connection they don't re-book you on the next flight, you have to buy a whole new ticket, and the second one for my 1.5 hour flight from Dusseldorf to Geneva cost more than the whole trip. Then you have to haggle with your travel insurance to get your money back. The CSA travel insurance plan was useless. CSA might not cover you for a late plane unless it's one of their reasons listed like a mechanical breakdown or weather conditions. Before getting this insurance you should check to see if it will cover you if Eurowings just gets booted down the take-off line at the airport and your plane is late. So my low-cost flight ended up costing me what I could have spent on a nonstop flight with all the perks. I would take this airline again if I don't have any bags, very light carry on, and a nonstop trip with some time on the other end. (They only allow 8 kgs or 17 lbs so if you have any equipment books, etc, you will be overweight, they will make you check it and charge you.)

✅ Trip Verified | Dusseldorf to London. Just before boarding I got message that the flight are delayed for departure by an hour because they didnt realise that Dusseldorf airport are shut until 6am. Entered the aircraft and asked for a blanket which are a very usual things to provide but you have to buy one if u need one. Asked for a headset to watch a movie and it requires €9 for any sort of entertainment. 14 hours in that measurable airlines with food to purchase where I paid normal airline fare. When we landed in Dusseldorf the captain announced that it cant park as another aircraft has blocked his spot and they cant find a pushback truck. Utterly disgusted and surely I wont choose this airline again in my life.

Not Verified | Dusseldorf to New York. Eurowings is downright bad in service. Ground staff is not well trained. The website can not be checked in. No two persons with the same initials can be registered via the website: this is blocked, even though it concerns different dates of birth. Then you have to pay 150 at the counter to correct their own mistake. Scandalous. Complaints are not responded to. Eurowings strategy: send a response email that it takes 6 weeks to get a response. I filed a complaint in July 2018, remembered in September, still no response in November 2018. The total lack of any service and the decency to respond to complaints at all. Eurowings: once but never again. Eurowings is ronduit slecht in service. Grondpersoneel is niet goed opgeleid. Via de website kan er niet ingecheckt worden. Er kunnen geen twee personen met dezelfde voorletters worden aangemeld via de website: dit wordt geblokkeerd, ondanks dat het om verschillende geboortedata gaat. Vervolgens moet je 150,-- aan de balie betalen om hun eigen fout recht te zetten. Schandalig. Op klachten wordt niet gereageerd. Strategie van Eurowings: stuur een reactiemail dat het 6 weken gaat duren om reactie te krijgen. Ik heb in juli 2018 klacht ingestuurd, in september herinnerd, in november 2018 nog steeds geen enkele reactie. Het totaal ontbreken van enige service en het fatsoen om überhaupt op klachten te reageren. Eurowings: eens maar nooit meer.

✅ Trip Verified | London to Berlin. We flew from Calgary via Montreal and London on Air Canada. Then our last segment to Berlin was a code share with Euro/Germanwings to Berlin. Our luggage arrives 4 hours later on a different flight and the baggage handling people could not even tell me when the luggage would be delivered to our hotel after 3 days. Eurowings uses WISAG as their luggage handling company and there was no responsibility and ownership taken by either the airline or luggage company. I eventually told them to ship my luggage back to Calgary but they still took extra 5 days to get it back to us. It has been more than two weeks since I submitted the claim for compensation and you think they responded at all? No, not a single email or call. Never with this airline again.

✅ Trip Verified | Vienna to Hamburg. Another delay and the boarding gate is not capable of announcing delays and by saying that boarding starts a few minutes later instead of 45 min later. A lot of flights are not operated by Eurowings but by charter airlines under Eurowings flight number. Old planes are commonly used. I always try everything to avoid this airline. From my personal point of view, this venture has destroyed the Lufthansa brand.

✅ Trip Verified | Stansted to Cologne-Bonn. Loads of planes landing and taking off at Stansted in heavy fog. But apparently due to German crew flight classification they are unable to land their aircraft in fog and so diverted to Heathrow. Ridiculous scenario when the sky and apron and filled with Ryanair flights actually going somewhere in the fog. For once, I really wish I’d booked Ryanair. Rude customer service staff at gate who were dismissive, lacked and information or interest in providing some to passengers. Poor service.

✅ Trip Verified | Vienna to Hamburg. I booked the Basic fare, so no drinks or extras on my 1,5h flight to Hamburg, and that was totally fine. Booking and online checking on their website was easy. Flight was on time and very enjoyable. There was even more legroom (standard seats, not the extra legroom seat) than some premium carriers have.