Eurowings

✅ Trip Verified | London to Puerto Plata via Cologne. Used this airline for the 1st time, and was unimpressed. This so called German efficiency is not the case. Emailed the following issues to Eurowings, Booked to have food on the flight and informed it had been done. On flight no food. I found the service not rude but sharp, (not warm and friendly). They messed up a transaction with my card (dual currency card) I gave them, as it was not set up for contactless, but they swiped it without my authority, which then cancelled the card. I then had to find cash to pay for movie. On the return flight not much better, used my Barclaycard and again they swiped it without asking my permission. Paid for the movie, then the screen did not work, the tried to get it working but failed. They offered me drinks or food and I took a snickers bar as I am not a drinker. They also offered to move me to another seat with my wife (so that I could watch the movie) but I said this was impractical as it was 30 minutes into the flight. They said I would be refunded my money but 1 hour into the flight I requested my receipt I was informed they do not give receipts? I have requested my refund on 3 occasions on on writing this review have still not been refunded. Not impressed with the food at all especially their pumpernickel I think we had which tasted like cardboard. Please note the response to my issues raised were a bulk standard almost automated response.

✅ Trip Verified | Vienna to Stansted via Cologne. I read many reviews of Eurowings on this website which filled me with dread when I knew I was flying with them for the first time. Could this airline be as bad as Ryanair? My experience was anything but, they were punctual, crew were brilliant, bags on the belt when we got through to reclaim. I would use Eurowings again.

✅ Trip Verified | Vienna to Birmingham. After a 13 hour flight from Phuket we arrived into Vienna to a 2.5 hour delay. The airline gave us 5 euros each for refreshments which we all know doesn't go very far at airports. Gate information appeared on the screen so we went through security to then have flight cancelled come on screen. We were told to collect our luggage and go to terminal 1. We did just that and it was a nightmare, no one really cared and we were pushed from one person to another. We were found a flight via Munich 12 hours after our original flight and by the time we land in Birmingham it will be 16 hours late. We were given 20 euros each for food and drinks. We travel to the far east about 6 times a year and to be quite honest it will be worth the extra GBP 300 a ticket to fly with Qatar or emirates. Use at your peril if you want to waste a whole day stuck in the airport ,never again.

✅ Trip Verified | Bangkok to Milan via Dusseldorf. My flight supposed to be at 7.55am and the night before they sent me an email and they told me that my flight was cancelled and it would be at 2.10pm. they told me also to be there at 4am in the morning for the check in. Me and the other people spent more than 10 hours at the airport! And than on the flight they didn't accept my debit card and neither my travel card and my cash Australian and American dollars. I couldn't eat for the whole flight. And the hostess didn't care. I will not fly with this company anymore.

✅ Trip Verified | Brussels to Stuttgart. No complaints at all. Polite crew and flight on time. Exactly what I expect from such a short flight. That said, this was the only positive experience I had with EW. Unfortunately our baggage didn't make it to Stuttgart. I then announced my baggage as lost at the Eurowings counter. This person however didn't feel responsible for customer service at all. He took the details of the baggage and then told me to call a number for further arrangements with Eurowings. Back in the Hotel, I called Eurowings. I was told that my suitcase hadn't been found yet and they'd notify me of status changes. of course I didn't have any clothes at all, so shopping for clothes was necessary. Asked them if there's a reimbursement policy in place. The person I talked with tried to avoid this topic. It seems there's a policy in place that staff should intentionally misinform customers so that no payments need to be made. Only after several intense demands from my side, they let me know there's indeed a policy in place and reimbursement would be made. The next morning, I received a happy email and was told my baggage got found. I then called Eurowings again. Said they'd deliver it in the next 5-7 business days! What is wrong with them? Again, it is all about saving money. Only after almost threatening them to seek legal help, they suddenly found a way to deliver it even on the same day. Next, I provided Eurowings my expenses via the email address they asked me to send it to. No single response after 1 week. Only after calling them one week later, they again realized they had my email in their inbox. It took them 2 months to finally confirm they'd reimburse my expenses. I was told they would wire it to my bank account (details had been provided in my initial email so no excuses possible). Again Eurowings was unheard of for the next 4 weeks with no payment received. 2 days ago, I emailed them again and told them I would advance with legal help to get this resolved. Not even 12 hours later, I received the wire, that tells you a lot about this airline. Do not expect they would try to help you at all. You have to fight for everything and it even requires "threatening" in order to eventually get your compensation. All about saving money and trying to exhaust their customers, customers are completely irrelevant.

✅ Trip Verified | Awful service. We were denied entry onto the flight despite being at the gate 20 minutes before take off. Denied entry despite having time to get seated and listen to the safety announcements. We were forced to buy new tickets.

✅ Trip Verified | Barcelona to Cologne. The flight stopped in Toulouse as a passenger was feeling bad. The paramedics were waiting for us but the passenger left the plane walking. So the paramedics asked question about our stopping. They left after 15 minutes but we stayed 2 hours on the tarmac for no reason before taking off to complete the journey. No power in the plane to charge phones. We arrived in cologne at 1AM and the airport was closed.

✅ Trip Verified | London to Berlin. Chaotic boarding. Flight delayed. They lost my suitcase. It arrived a week later. When I approached them about the reimbursement for the clothes I had to buy, they agreed to cover the underwear. If I wanted to be reimbursed for a pair of trousers and a jumper, they demanded that I send the garments to them. Shocking. No sorry for inconveniencing you , accept our apologies. None of that. A very nonchalant attitude to clients for some reason. Quite unusual nowadays. Won't fly with them again due to poor customer services and grumpy flight attendants. Recommend? Never. Unless you enjoy rough treatment.

✅ Trip Verified | Very disappointing. I had a 13 hour flight (Bangkok - Dusseldorf) on Smart fare but the journey was a disaster. Little leg room, no blanket or pillow provided, entertainment is extra 10 euros. The staff even go around and sell earphones for 3 euros. They are German and it felt like they were bothered when they had to speak English. Never again!

✅ Trip Verified | Dusseldorf to Paris. Me and my son checked online, and the boarding time was 3:10 pm, we entered at 3:00pm, and they didn’t let us aboard and we lost our money. The supervisor was very rude and make us goes here and there. We will never use their service again. It is really unfortunate how they treat customers.