Etihad Airways

✅ Trip Verified | Overall a horrible experience. Delayed departure from Frankfurt of more than 1h. Upon arrival in Abu Dhabi, the Gangway did not work, so we were made to wait another 35min before disembarkation. Needless to say the connecting flight to Riyadh was missed but the worst part of it was that the ground staff were completely clueless and hardly helpful. No service quality at all. I have Platinum status of Etihad as a frequent flier, but after that experience and the ridiculously high prices for average to below-average service quality. It looks like the Etihad management is detached from the reality of service the airline is providing in general. A complaint filed with the Etihad Guest Platinum Service, was replied to after 22 days. For me this was my last trip with Etihad.

✅ Trip Verified | Very bad service, not very Clear where to go for Help. Help desk even in security zone to pass by. Overbooking is on regular basis unfortunately. In cabin the service is ok. But airline itself is disaster. No Hotel inside airport so you have to go outside if you miss your flight because of overbooking by Airline and pay meals, taxi yourself.

✅ Trip Verified | Travellers beware when you book flights with Etihad Airlines because they don’t always give you what you paid for. I recently travelled on Etihad Airlines economy space class ticket round trip from Toronto to Calicut, India via Abu Dhabi. The regular economy class ticket is Can$1771 but an upgrade to economy space is Can$2000 more but provides better seats with more legroom for long flights. My economy space ticket cost Can$3100 but on my return flight I was given a regular economy boarding pass and told I would be given an economy space seat only to be told on board the flight that there were no more economy space seats. Once we landed in Canada my legs were so swollen I could barely walk. I’ve called Etihad customer service and was told a manager would call me to sort out the problem. I’ve called every day for 5 days because no manager has called me to remedy or compensate anything whatsoever. They just don’t seem to care. So travellers beware when you fly Etihad Airlines because you don’t always get what you paid for.

✅ Trip Verified | Large legroom for economy seats, attentive cabin crew. Clean cabin and toilets and a very helpful call center. The food and in flight entertainment are not bad but can be improved more.

✅ Trip Verified | Abu Dhabi to Riyadh was booked on March 5 at 9:55pm, instead i changed it to 02:45pm at 11:00AM. I book an extra 15kg weight but it did not go through when the booking was changed. On the booking management website it did not show extras. Out of fear I will arrive to the airport without the 15kg I paid for, it a second time and thought i will request a refund later. When I called the call center, I was met with a concerning attitude from the agent. From the first minute, she had an unwelcoming attitude, followed by a series of unemphatic approach such as us it is your mistake, you should read the terms and conditions, contact the feedback team. Then she said you have a screen shot of the booking management page not showing the error?

✅ Trip Verified | Abu Dhabi to Amsterdam, the boarding process was chaotic, since seats at others were not assigned contiguously or as desired. I was ready to change my seat so that a family with 2 small children would have the space to sleep in row 15. I would like to complain about the staff employed for the 17H ​​area. The board service was unfriendly from the start. No rubbish was cleared away, the service was a disaster. Other guests also noticed this. The staff even commented when serving the drink that this was the last drink, she couldn't keep pouring anything.

✅ Trip Verified | Just had a very disappointing experience flying Etihad’s new business class on their A350. First the good: the plane’s interior design is very attractive. Now the bad: 1) Etihad uses Air India’s lounge at JFK. Seriously? This was one of the dirtiest and least attractive airline lounges I’ve ever been in. We left within minutes of arriving. 2) Many of Etihad’s online systems both app and online - just don’t function correctly. It was not possible to manage any part of my booking online or via the app. Not possible to choose seats or check-in. 3) While the plane is beautiful, scratch and you’ll discover that beauty is only skin deep. Many of the new plane’s innovations do no function properly. Outlets don’t work, the silly built-in phone charger didn’t work, the entertainment controller was extremely unresponsive and didn't work effectively. Seat was not comfortable compared to other business class seats. 4) The bathrooms were not clean and did not function well. 5) Worst of all on this flight was the service. While the flight attendants were nice enough, they didn’t provide some of the basic service I'd expect even if flying economy. Glasses and water bottles were never collected, my empty coffee mug sat on my tray for almost an hour and no one ever thought to ask if I wanted a refill. 6) The cabin was kept ridiculously warm making it impossible to sleep. 12 hour flight without a minute of sleep. In the future, I will stick with Emirates, Singapore and Qatar when expecting a premium airline experience.

✅ Trip Verified | Awful airline. They did not transfer my miles to American and for several months never bothered to respond to my calls and emails. Then they rudely sent an email saying they needed proof from me that I did not get miles from American. This is preposterous. First of all it is their job to transfer miles. Secondly they should respond on time. Finally how can I prove a negative. Then they said that it has been a long time and so they are unsure how they can help and I should work with American. I have all the emails. I will never fly Etihad in future.

✅ Trip Verified | Travelled 30 years of my life. Can rate Etihad as the worst airline ever. I paid a very high ticket price for just 1 way from Mumbai to Toronto. Cabin crew forever sleeping behind closed curtains. They do not have food to offer for the long flight of 15 hours in business class. Being a diabetic was very uncomfortable. Not even a bottle of water was offered until asked. Uncooperative staff, guys please do not travel Etihad.

✅ Trip Verified | The airline changed my flight schedule on the way to Abu Dhabi, without notification. This way I didn't know that my time to change flights in Munich was shortened by 20 minutes, which meant that the new boarding time in Munich was before my arrival time from my first leg. Had I known, I would not have checked in my bag. Of course my bag did not make it, so I had to survive 2 full working days in business meetings in Abu Dhabi with the same clothes I wore since the moment I left my house (the shops did not open before I started to work and we had a social event that I had to attend, so no way to go out and buy fresh clothes). The airline was not able to provide my bag before I left the hotel again on the second day, because they don’t deliver after 19:00 in the evening and were not quick enough to bring it before I had to check out on the second day, even though I wrote my exact times on the baggage claim. I came back to the airport and had to chase my bag, going in and out the security zone with their personnel. Once I got my bag I had to check it in again, because Etihad had zero understanding for me asking for access to a shower. They told me that I can pay myself to get access to a hotel, where I can shower and change and to then make a claim or I could use the public toilets for changing or the public shower behind security. I tried the online-claim on the first day and did not make it past the ticket number, because I booked via Lufthansa and Etihad didn't accept their ticket number. Etihad even weighed my backpack and since my medicine, laptop, mobile phone, jumper, passport, wallet and jumper already had 8 kg, I could not take any clothes to change with me to the shower. I will never ever use this airline again.

Not Verified | Had the worst flying experience of my life. They cancelled my connecting flight from Abu dhabi to Hyderabad and I had to wait for an extra 10 hours for the nest flight. They compensated for the cancellation with a burger meal, a burger meal for 10 hours! They did not consider that I had an infant with me and they did not have infant food at the airport. Airport staff was rude as was the flight staff. The aircraft was comparable to a budget airline. Very uncomfortable seats.

✅ Trip Verified | As an airline enthusiast, I chose Etihad in order to experience a new gulf state carrier. I had high expectations, having immensely enjoyed earlier flights with Emirates and Qatar. While not a flawless experience, my flights with Etihad confirmed their reputation. The check-in experience in Bangkok was a little contentious, as the agent insisted that my tennis racket needed to travel as checked luggage. This was a new experience after fifty years of air travel. The Miracle lounges that Etihad uses at BKK are satisfactory but unexceptional. I would say the same for the Etihad lounge in Abu Dhabi. The cabin was neat and clean, the seats comfortable, and the amenity kit full of useful and aromatic products. Pre-departure champagne (or a Bellini ) was served in a flute, and the cabin crew out of Bangkok were warm and welcoming. The crew from Abu Dhabi to Milan were somewhat more subdued, but given the 02:45 departure time, so was I. I want to particularly commend the purser on my flight EY 407 from BKK. She was helpful, kind, and engaging and her efforts moved this experience into one of my most positively memorable flights. The mechanics of the flights - departure, arrival, luggage delivery, etc. were all on punctual.

✅ Trip Verified | Overall as expected from a 4 star full-service carrier. The luggage allowance of 30kg for discount economy flyers proved more generous than expected as my two pieces of baggage totalled up to about 32kgs, yet the gate agent still didn't raise any issues or charge me any additional luggage fees. As expected the 777s within Etihad's fleet are somewhat dated interior wise, where since the particular aircraft (first flight in 2012 after looking up its registration) took its maiden flight it is most likely the interior has not been renovated since. This doesn't prevent the crew from still delivering on a somewhat pleasant 14 hour flight tho, with 2 full meals and snacks in between. The only downside is the lack of a self-service snack bar in the galley of the aircraft, which made finding a quick bite, or even trying to grab some water after sleeping particularly difficult. With all that in mind and considering the relatively affordable price point, makes the flight still one worth recommending.

Not Verified | I flew from Dublin to Sydney recently and the second leg of my trip was terrible. The plane for this leg for archaic with narrow seats, horrible leg space, and a tiny entertainment screen. The TV froze 1 minute into my 14 hour flight. I said this to the cabin crew straight away but was ignored until I asked for a 5th time almost 3 hours into the flight. In the end, they couldn't fix it, they claimed they couldn't move me as the plane was full, and offer me a $15 wifi voucher as compensation. Firstly, the wifi voucher only last 6 hours maximum, but in reality it doesn't even last that long. The staff member informed me that the data limit was low and so I couldn't watch videos on it, and this wasn't useful to me at all. The most disappointing part, however, is Etihad's indifference and poor service after the fact by refusing to do anything for me as "they already gave me a wifi voucher as a service recovery." Bitterly disappointing from start to finish. Do not fly with them.

✅ Trip Verified | The flight itself was alright, good food, nice cabin crew, no tv (no big deal) there was streaming of movies available through planes wireless network on your own device. However, when checking in I realised we have only one small 7kg bag each and not even personal item allowed. We had three large suitcases and guess how much Etihad wanted to charge us during online check in - 600 euros per bag. For me that was shocking. Would I recommend it? Overall yes, but if you need to pay that kind of money for luggage absolutely not! Disappointing.

✅ Trip Verified | Seats were narrow but legroom was okay. Not comfortable seats at all. Food was horrible, in flight entertainment was very poor. Cabin crew were surly, they all looked really unhappy. This was a really poor experience, more expensive than rival airlines. I won't travel with them again after the return leg is used. Felt like a budget airline but with miserable crew.

✅ Trip Verified | It's cheaper than emirates, but by no means cheap. All the planes are quite dated. If I had paid for business, I'd want my money back. The food on our November flight here was the worst food I've ever had on an airline. Inedible. The trip from Istanbul, where the Turkish people have much pride, was excellent. From Syd to Abu Dhabi, and Abu Dhabi to Athens, foul. I have always found the cabin crew to be polite, so no dramas there. The worst experience is T3 Abu Dhabi. It has got to be the worst airport I've ever had the displeasure of using. T3 is dedicated to Etihad and the facilities are so substandard. One toilet block for multiple gates with few toilets. Also downstairs so a big hassle. Then the security - you pass through the usual security, buy some water on way to gate, and then it is confiscated at the actual hate. WTF!. Then you have to sit in gate and wait with no access to water. Why not put the vending machine inside the gate? And what's the point of security if the check is disregarded and you have to be checked all over again at the gate. Only airline and airport this has ever happened to me. This experience is likely a reason I will pay extra and fly Emirates next time.

✅ Trip Verified | A flight attendant was bringing a drink and snack down the aisle. A passenger in an opposite backwards seat to me got up, crashed into her by accident, causing the drink and food to go flying into my seat which I was asleep in. Luckily the liquid was not hot. It went over my phone, charger and book and my blanket. My phone came up with an error message saying liquid had got into it, the charger fizzled out and my book was ruined. One of the crew took my phone into the galley and dried it out. I agree it was an accident but the report was written on a napkin. I was advised someone from “customer care” would contact me. They didn’t. A few days later I went on “live chat” they said log a complaint. The complaint was supposedly investigated but the response I received was inaccurate in the extreme. When I tried to follow up, I was ignored. I logged a further complaint only to be tersely told that if anything was damaged I should make an insurance claim and that the case was closed.(This took 3.5 months. A dreadful service, a dreadful response and if that had been a hot meal or drink - a particularly dreadful outcome for the passenger.

✅ Trip Verified | The whole experience was like flying with a low cost airline. Very little space, really low level of comfort. And on top of everything useless staff. The person in front of me reclined his seat and even in such a limited space that I had it wasn't a problem for me. But it was a long flight and the person in front of me didn't put his seat back during a meal service. I asked a cabin crew member to ask him to put his seat back just that i can eat for a few minutes. She asked him to slightly slightly put his seat up and he didn't really do anything. I showed her that i can't put anything on my tray in this position (i couldn't put my tray down because the seat was too low and it was impossible to put anything between that seat and my legs) so she just had some strange look on her face like sorry but I don't care and left. So for the whole trip i wasn't be able to eat. In normal airplanes it's a must to have all seats in upright position for takeoff, landing and meal service. When the next meal was served I showed her again that I'm not able to put anything on my tray and she offered me to change my paid window seat next to my husband and go on some middle seat on the back - because she couldn't ask a customer in front of me to put his seat back for only 10 minutes.

✅ Trip Verified | What a terrible experience for a "world class airline". It started with the stupid decision of thinking the airline actually cares about you paying money to reserve your seats in advance - they don't. We paid to reserve window seats together only to get on the plane and realize our seats were reassigned and we were given middle centre seats. Luckily, we had a member of the cabin crew who helped us sit in the front row which brings me to the friendliness of their staff but that's pretty much the only good thing about this airline. On our way back from London, we decided to pay $220 to upgrade to Premium Economy. Payment went through, got the message from my bank that the amount was debited and the confirmation page came up. All good, right? The next day when it was time for online check in, they bumped us to the back of the plane. In a panic seeing as our seats were gone and there was only one pair of seats together that was remaining, I paid another $220 to book them and got the confirmation email from the airline as well as the message from the bank. Called customer service, I had to explain it to the agent about 5 or 6 times until he understood the issue. He said he forwarded it to the refund department and they will call me in an hour. You can maybe guess whether or not they actually called. Got to the airport with our boarding passes only for the check-in employee to tell us that somehow I'm not checked in and he's unable to do it. He had to call the supervisor to override it. We had a 1h20m transit in Abu Dhabi so it was going to be tight, but of course our flight left an hour late and we arrived with only 40 mins to our next flight. Unfortunately we had to run the entire distance of the airport given the arriving flight and departing flight were on opposite ends of the airport. Finally the trip was over and we made it back to Oman safely yesterday. I woke up this morning to see a message from my bank that Etihad charged me a third time for the seats. So for an upgrade that should have cost $220, I ended up paying $660 so far. Got on the phone just now and the agent tells me "this happens and it should come back in your account within 15 days, we'll call you then to check." Avoid this airline and pay the extra difference on other airlines, it'll be worth not experiencing this one.

✅ Trip Verified | I recently flew to Abu Dhabi to compete in the World Triathlon Finals with my $7000 triathlon bicycle and gear in a separate bike box. Etihad lost my bicycle box in two airports: Frankfurt and Abu Dhabi. My bike & gear arrived 5 days late so I couldn't use it for the race. This ruined my opportunity to successfully compete for Team Canada at the World Triathlon Championships that I qualified and trained years for. This was devastating for me, as it would be for any athlete. I had to go to the airport in Abu Dhabi to find my bike box - I wasn't given any notification from Etihad staff that it was on the plane or that it had arrived. Etihad staff walked me all around the airport, bringing me to random corners to ask if different boxes looked like my bike. Anyone could have walked out with my bike if they had left it in the hallways they showed me. When I filed a complaint, Etihad offered me $50 US for the inconvenience, but their webpage was broken so I couldn't get the money. When I emailed their staff for help to receive the funds, their baggage assistance staff closed my customer complaint account! So I received no compensation for the delayed bike box and the huge stress this caused me. Secondly, the Etihad staff at the Frankfurt gate at first told me I missed my flight even though the plane was sitting there. They finally let me on after 20min of talking amongst themselves. When I walked on to the plane, someone was in my seat. I stood in the plane for about 15min while Etihad staff unsuccessfully addressed the man in my seat who wouldn't budge. So I had to sit in his seat in order to sit somewhere. I would highly recommend never flying with Etihad - the incompetence and unhelpfulness of the baggage, airport, airline, and customer complaint staff was absolutely astounding.

Not Verified | I will never be flying with this airline again and I encourage anyone to stay away from them. The cabin crew are so rude on all four of our flights. I certainly do not recommend flying with them with a young baby, the treatment we got was disgusting. Not only were the cabin rude and not helpful at all hardly anything worked. On the flight out tv was broken and half the toilets, which was great for a 14 hr flight. Should be ashamed of yourselves and the way your cabin crew behave. Pressed the buzzer so many times and nobody even came.

✅ Trip Verified | One of my worst encounters with an airline. I found 2 damaged luggage after taking Etihad Airways flights from Paris to Abu Dhabi to Singapore on 30 Nov 2022. Since then, it has been a nightmare filing my claim with them. You will understand when you go through the entire process on their website. It has been more than 5 weeks, I really don't understand why they make it so difficult for their customers, as if to discourage us from doing so. There is no sense of customer service at all. To my horror, the baggage claim officer wrote to say he has closed my case, even after I have provided all the photos and forms. Etihad Airways can keep the measly compensation offer of US$100. I am sharing this unfortunate incident with other travelers so they won't go through the same painful experience as me. You may want to avoid this airline. Otherwise buy lots of insurance to protect yourself beforehand!

Not Verified | On January 3rd, my flight with Etihad Airways from Brussels to Abu Dhabi was extremely uncomfortable. Boarding process at Brussels Airport was extremely disorganised as no one paid attention to the boarding announcements as it was a full flight. The flight was not peaceful at all, as most children kept screaming and crying on the flight and I couldn't get any sleep at all. My tray table was broken, they never served any good food on the flight, it felt like a low cost carrier like Scoot, AirAsia, others. Etihad Airways has atrocious service, rude flight attendants, poor communication, not impressed. Lots of room for improvement!

✅ Trip Verified | At the destination luggage missing ground staff doesn't offer any help no assistance whatsoever luggage delivered after 4 days damaged. Again customer service non-existent. MNL- BRU wanted to purchase extra luggage online not possible, was told to purchase that extra baggage at the counter on the day of travel. Of course, they wanted to charge per kilo, impossible to take that extra on the day. Best of the best the "dinner" picture speaking by itself. Advise stay away from this airline.

✅ Trip Verified | Not worth the money paid. Business class service similar to that of a public tram. Flight attendants outright rude, haven’t seen this attitude even in Economy. No bed linen or turndown service, as different from Emirates/Turkish business class. Coffee machine not working, for which I haven’t received even an apology. Air Dhabi airport is a joke compared to Dubai, Istanbul or Singapore, not fit for a decent layover. Business lounges packed with crying babies and dirty pampers. Literally every sit packed, people playing videos and TikTok’s on high volume. Staff chit chatting all flight with each other instead of serving customers. Not once has anyone asked whether everything was fine or I needed anything. The chitchat was so loud I had trouble sleeping. I had to ask the staff to keep it quiet, a request that they completely ignored, all for the 3500€ ticket price! As if this wasn’t enough, the “epitome” of the flight was at the end. The business class toilet was occupied for a long time, when the door opened, a flight attendant came out. I rushed in to brush my teeth and discovered a think air of electronic cigarette smoke (you cannot confuse this smell with anything!). So apart from customer negligence, poor service and low value for the money, this airline’s own employees are breaking the law and international flight regulations.

Not Verified | The first flight from Moscow to Bangkok was ok, but the service on the plane, the food and the general condition of the plane did not match the cost of the flight. I encountered a rather nasty attitude from the flight attendants when I asked about food options, got the answer "we are not a restaurant". The airport in Abu Dhabi is very inconvenient, outdated and stuffy, it is difficult to deal with transfers. But the most unpleasant thing happened during the return flight. Due to connection problems, I was 10 minutes late for check-in, so I called the office to warn and ask to wait. Absolutely all the airlines that I flew before agreed to help, even if I was late for 20 minutes. As a result, I faced not only a refusal to help, but also received boorish claims in my address that I was an irresponsible passenger and no one should go towards me like me. In addition to the completely unsatisfactory quality of the language of the representative of the company, she behaved very rudely towards me. I may be irresponsible, but I think that a major airline has no right to treat their customers like this. Especially for the price Etihad charges for their services. If you don't want to assist your clients, at least do it politely. I came to the check-in desk exactly 6 minutes late, the airline staff were no longer there. If you do not want to experience such an attitude towards yourself, I recommend choosing another airline, since now there is a large choice, even among Arab airlines. The service, food and aircraft condition of Etihad is also the worst of Arab airlines.

Not Verified | I was very disappointed and uncomfortable with how Etihad Airways was treating me on a 6 hour flight from Abu Dhabi to Brussels on December 15th. This was one of the worst overnight flights I have ever experienced in Economy Class. The inflight entertainment system was very poor and was glitching, I expected the flight to be good but it was horrible! The flight was disappointing, the airline needs to upgrade their services. Next time I will never choose Etihad Airways for travel!

✅ Trip Verified | It was mentioned on Etihad Airways that they will provide accomodation for stop-over of more than 10 hours. My stop-over was around 23 hrs but Etihad said they dont have any rooms left. They did not provide me any room for stop-over and said no rooms available for your dates. I was trying to book room about 4 months ago. I booked the room in Abu Dhabi Airport Hotel and interestingly it was the same hotel Etihad Airways told me that there are no rooms left. They lied to me. I dont recommend to travel with Etihad if you have stop-over of more than 2-3 hours.

✅ Trip Verified | On 11th November 2022, I reached Dublin airport and I found my baggage was damaged and things were out in baggage belt, anyhow I managed and collected all my luggage but not found my trimmer and my bug was totally damaged. Then I asked help from airport baggage help desk and they file report of damage baggage but no one help me at that moment to change the bug and give me new one so I can put my belongings into it, anyhow I manage it and stick a bug with sellotape which I got from one of the airport staff. I had request on Etihad Airways website but not got any solution from them. I suggest you all don't book Etihad Airways.

✅ Trip Verified | Arrived in Abu Dhabi to discover a wheel missing on my, otherwise undamaged, suitcase. Raised complaint. Then had to fill in online feedback form and submit documents. After several weeks was asked for proof of purchase (Which I had already provided). Had to resubmit all previous documents as well as the receipt. Then told that no compensation would be given for baggage over 5 years old. So, if your bag is more than 5 years old they can smash a wheel off it and deny liability. Rubbish customer care (although they were grateful for giving them the opportunity to review my case. They look forward to welcoming me back on board - I think not. Now I have to buy a new suitcase at my own expense. The flight wasn't great either. Cramped. Lousy food.

Not Verified | Horrible food. Terrible airport in Abu Dhabi. Dirty and lack of facilities. Only one lounge for such a huge airport! No proper food court. Never more.

✅ Trip Verified | The airport experience was one of the worst due to the fact that Etihad outsources the local Thai company which can boast of having the worst and most unfriendly staff. The worst person was the duty manager who even mocked at my wife who was a wheelchair patient. The lounge was outsourced as well and was a pathetic dump. Luckily I had a priority pass and could use other lounges. Boarding started on time and the flight was packed in every seta. The plane was dated but the service was overall very good by the Etihad crew. IFE was not bad and the food quality was very nice. Wifi packages were reasonable and I was able to buy it using my miles. The best part was that we landed 50 minutes ahead of schedule which was wonderful!

✅ Trip Verified | My sister and I flew from Singapore to Manchester. Although the booking was made through lastminute.com I chose my return seats direct with Etihad. I paid for them and both on row 44 yet when I got on the plane someone was sat in my seats and refused to move. When I looked at my boarding card I’d been given different seats to the ones I’d pre booked. I was very unhappy with this confusion and it would definitely put me off booking with Etihad again. Please see below. What’s worse is no one from the airline cares at all that they’ve stolen my money. No one has replied to the 6 emails I’ve sent. It’s £45 ! I don’t care about the money it’s just disgusting, arrogant and theft. I flew 7 weeks ago now. I will always look to fly with other airlines form now on. Don’t waste your money booking seats.

✅ Trip Verified | Horrible airline and will never fly with them again. I tried to upgrade 2nd leg of my journey. They said my bid not successful and i can increase my bid. Which I tried failed as their website not allowed. 3 -4 hrs before 2nd check in at Abu Dhabi airport got mail saying there is issue with charging me for my upgrade bid. Which I fixed and they charged my card. Then drama started. Not getting confirmation, approached transfer desk 3 times they said call call center. Called them being told connect to transfer desk. After ping pong finally able grab call centre they said checking with other team what is happening. Same happened with 3 consultants 3 times by the time after 10-15 call got disconnected. Tried to chat they said wait for confirmation mail. Boarding started, flight about close in 20 min, called again 4 time was told call back to check status in 10 min. Called again 5th tome after 10 min just before flight close , was finally for answer we its system error they sent email and charged my card , though business seats available, i got error mail saying my bid success wrong charge. Traveling with my daughter and anguish they caused both of us. After 14 hr flight from Sydney to Abu Dhabi and 14 hr layover at airport, not even proper seating available and paid lounge fully booked. They supposed to provide hotel for long gap, was told rudely at Sydney airport they dont provide hotel as it was my choice to take later flight with 14 hr layover. I tried to explain to her, she is adamant there is earlier flight. Finally what a horrible trip.

✅ Trip Verified | Very disappointed with the schedule changes. My flights were changed 5 to 6 times after I had booked. Finally I rebooked a flight with them and the flight got delayed after I took the first leg. I am not sure if they are attracting day tourists by doing this!

✅ Trip Verified | Me and my wife booked a flight from Melbourne to Greece with Etihad for November 11, 2022. After spending several hours in the plane, the flight was finally cancelled and at 3AM they told us to look for a hotel ourselves, something we did. The next day we went to the Etihad desk at Melbourne airport and they told us that we will get reimbursed for our hotel expenses (two tickets stayed in one room). They told us to submit the papers through their website. One the 12th we flew to Greece with Emirates and arrived on the 13th. I have been trying to find the forms and the site to submit the necessary paperwork but after two days I was not able to discover anything. Today I called their customer service in Greece and in Emirate and the amazing answer they gave me is that they reimburse only hotels in Abu Dhabi! I told them this was not fair since I am not asking any compensation for the over 24-hour delay involving two passengers but only to pay for my hotel. The answer was still the same no compensation for hotels outside Abu Dhabi. Conclusion: Etihad lied to me in Melbourne about hotel compensation. They did absolutely nothing for the long delay. While waiting in the airplane for several hours they offered us water and some salty pretzels. Completely unacceptable.

✅ Trip Verified | Abu Dhabi to Geneva in First on a 787-9. Probably the best flight I had. Crew was outstanding, formal and professional, yet engaging with passengers. The seat is stunning, very roomy, elegant, and does not feel claustrophobic. Food was extremely good: the menu is not that extensive but the quality of every dish is very high. You can order anything from the onboard menu, at any time. Pajamas provided are designed by a local Emirati brand A Friend Of Mine: drawing inspiration from traditional Emirati dress, I found these pajamas to be incredibly soft and comfortable. Amenity kit is stocked with Acqua di Parma products. In my opinion, this First class product is much better than Emirates First. Some areas of improvement: no amenities are offered in the toilet; WiFi quality and speed could be better (First passengers are given 200MB for free); champagne could be enhanced (Etihad serves Charles Heidsieck 2006, both Brut and Rosé, while Singapore Airlines, e.g., serves Krug in First). Other than that, a flight close to perfection. The First Class Lounge & SPA at Abu Dhabi airport is beautifully designed and worth spending at least 2 hours.

✅ Trip Verified | Beirut to Abu Dhabi in Economy. 3½ hours of mediocrity. The seat is pretty thin, and comes without any kind of screen for personal entertainment. You can watch movies via the onboard streaming system but the seat does not feature any kind of support for your smartphone. I ordered a low-calorie meal which was ok, but too much plastic is being used (starting from the cutlery). Some crew members looked annoyed by passenger requests. Plane was a 7 year-old A321 which was clean and in great condition. Out of the Gulf carriers and Turkish Airlines, Etihad provides the worst product in Economy class on a narrow body plane.

Not Verified | Etihad just overbooks flights, 9 people could not board! My flight was over booked by 9people, even if we had a Ticket 3months ago bought. We didn't get a seat and had to watch the plane leaving without us.

✅ Trip Verified | I was supposed to fly from ORD to Abu Dhabi (22nd Oct) and Abu Dhabi to KTM (24th Oct). 4 days before the flight, they canceled my connecting flight from Abu Dhabi to KTM. They offered me a 23rd Oct flight ticket but I had to reach Ktm by 24th Oct so I asked them to prepone flight instead of postponing. Though it was totally their fault to cancel the flight at the last hour, they asked me to pay 487 dollar extra for my rescheduled flight. After spending 1 and half hour pleasing them, they deducted 200 dollar and offered me reschedule by paying 287 extra. It is very inconvenient to cancel a flight at the last hour and make customers pay extra for the flight. It was their responsibility to offer a convenient reschedule flight option to customers free of charge when they are canceling a flight. Very disappointed.

✅ Trip Verified | 1. Very small portion of food served during the flight. 2. Long queue at check-in counter. I waited for 1.5 hours despite of not over crowded. 3. Partnership with several airlines and credit cards are discontinued. 4. Poor customer service to solve the missing mileage due to the termination of partnership airlines

✅ Trip Verified | Most disappointing experience. My flight has been changed 4 times, made me stay in Abu Dhabi without any prior notice. Manager on the counter didn’t care about my issue. I don’t recommend to fly with Etihad.

✅ Trip Verified | I have a reservation from Detroit (US) to Hyderabad (IND) via JFK and AUH. I have checked in all my luggage at DTW for Jet Blue from DTW to JFK and I wasn’t told there would be a charge or I will not be allowed to carry both carry on and back pack with Laptop. At JFK I had to wait for the Etihad counters to open for more than an hour, once the counter is open they asked us to move to a line and had us wait for 40 mins to start/open the counters. I had to wait just to collect the boarding pass because I couldn’t get them from online. When I reached the counter they charged me 60$ as I am carrying a backpack for my laptops. They just said they changed the policy from July which is ridiculous. The overall experience before boarding the flight is simply horrible. Never book through Etihad especially when having a internal transfer with in USA.

Not Verified | We flew Etihad to Rome Fiumicino and back via Abu Dhabi ,it was good but not great. When we got the airport check in was smooth however we had booked a bulkhead seats for all flights for my dads 50th but since they changed the plane from a 787-9 to a 777-300 meaning that we couldn't access the bulkheads seats and the Etihad staff were rude and refused to give a refund and we had to pay more for fees. The plane was older than expected, Inflight entertainment screens were tricky and average quality and it was showing its age. food on both flights were bland and repetitive meat rice and veggies but they offered drinks consistently, The layover in Abu Dhabi was terrible and lines were long the second leg from Abu Dhabi to Rome the 787 was better and easier to sleep in. Overall Etihad is affordable but not glamourous.

✅ Trip Verified | Poor service from most staff, bad and salty foods, damaged my hard case bag. Will not choose this airline given a choice and won't recommend. My outbound flight in September got a damaged table too

✅ Trip Verified | Amazing and professional Cabin Crew, the aircraft was clean, new and seat very confortable. Cabin senior on this flight was walking at all time and checking on passenger, she did ask me fourth times if everything was okay., Thank you Etihad airways

✅ Trip Verified | The leg from Melbourne to Abu Dhabi and Abu Dhabi to Melbourne was the worst flight of my life, both ways. I've flown the route from Melbourne to Vienna many times with Emirates, Qatar, Qantas, this was hands down the worst experience by far. Not only was the plane for this 13 hour flight 20+ years old, the seats were unbelievably uncomfortable, the bathrooms were filthy, on the first flight the toilet flushing button was smashed and covered in filth. The food was awful. On returning home, I looked to see if I could book a premium economy seat to alleviate the discomfort. The website told me the seats I selected were unavailable, but charged me 222.00 $ each time I clicked a seat. I was charged multiple times for seats that were unavailable. I immediately called Etihad and asked them to refund me. I was told I wasn't charged and my bank would release the funds in 24 hours. On the flight in question I was given one of the worst seats, in the very back of the plane in a seat that didn't recline. 5 days later, the money still isn't back in my account. I call again and say I'm going to dispute with my bank, they ask for 24 more hours to reverse the charge. It's been three days, a total of over a week. They're still keeping my money.

✅ Trip Verified | I had the worst experience with Etihad Airways among all the flights that I've took so far. On July 31st i had a flight from Incheon, South Korea to Istanbul. After I received my baggage it was dented and cracked in some places and I got a report that it was unrepairable. I contacted the airlines about the issue but they refused to cover the damage and closed the case right away. I don't recommend anyone to fly with this company.

✅ Trip Verified | Upon booking my flight, they recommended a 12 transit stopover at Abu Dhabi airport with the promise that they will provide a hotel. After months of chasing them to say the website is showing an error (invalid PNR - even though ticket was issued and confirmed), they completely ignored my emails, made me run around, kept buying time, eventually telling me I had to book after I completed my first leg (which I did). and when I arrived at the airport and said I have been trying for months, they acknowledged that I had in fact talked to them but still proceeded to refuse me a hotel. I had to end up paying from my pocket and all this time that I spent chasing them up was completely wasted. I asked if there is an office or desk in the airport where I can lodge a complaint, they said there's none! Terrible service, will not fly with them again.