Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1779 reviews
4/10
4 star Skytrax Rating
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3/10

Etihad Airways customer review

(United Kingdom)

I have flown this route before with Etihad Manchester - Abu Dhabi - Bangkok first leg of the flight the stewardess seemed to keep the service for one side of business class so we had very limited and poor service no drink on arrival at seat no face towel very poor service. On the Abu Dhabi to BKK leg unless you asked for something you got nothing apart from a smile if you were lucky unless the flight home improves I will not fly with Etihad again there seems to of been many changes in the last twelve months as last years flights were perfect.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Etihad Airways customer review

(United Kingdom)

MAN-AUH-BKK in the last month. Chauffeur pick up and lounge at Manchester were excellent. Lounge in AUH was crowded. I noted that several passengers in the lounge were not travelling business class but were sprawled over the limited seating. Boarding at BKK was haphazard with no priority for premium passengers. This was my 5th trip this year with EY in Business class. I have noted some deterioration in standards but once on board this is compensated by the excellent service and meals.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Etihad Airways customer review

(Australia)

Travelled from Jakarta to London Heathrow. Miserable experience with little to no customer service whatsoever. On both flights I wasn't even offered one drink aside tea or coffee during the dinner/breakfast service! I was also woken up three times whilst wearing a seatbelt to be told to put it on despite it being fastened clearly visible over the blanket! It seemed the only thing crew were interested in was the mandatory trolley service. Beyond that cabin service was non existent. My summary never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Australia)

Travelled SYD to AUH October 2013 on a 777. Wow what a shocker. The lack of space was disgraceful for a long haul flight (or even a short one for that matter). My knees wouldn't fit had to put them either side of the seat in front and shoulders touched the people sitting next to me. Never again with Etihad.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Etihad Airways customer review

(United Kingdom)

Flew from Manchester to Sydney return via Abu Dhabi. Must say the flights were good. Abu Dhabi airport is a nightmare very busy and chaotic. Upgraded to business class for Abu Dhabi to Sydney and that was good. My problem relates to the customer services that they offer. It is very limited lip service that does not resolve any issues at all. I was charged double for the upgrade an Etihad mistake. I will not fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(United States)

JFK - Abu Dhabi - New Delhi on Dec 9. First leg was a bad experience. I inquired with the crew about the reason for such poor service delivery it turned out they only had 6 crew members to take care of 300 passengers. If you are flying at 9.40pm and don't see your dinner before 1.30am this can't justify any cost savings. I have been on shorter flights before and mostly they are able to provide full service even on flights of less than 2.5 hours. The crew were so small that even a small emergency can totally disrupt the service to whole plane. There was a health emergency and I must say the crew did pretty well. Other leg (of 3 hours) also had the same problem. I got my lunch in the last 40 mins of the flight that was after asking for it again. They had to stop beverage service minutes after they started it because the plane started descending.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(Australia)

Flew MEL-AUH-DUB. Booked business and got unexpectedly upgraded to First Class for MEL-AUH leg. Luxurious. Private cabin. Flight attendants were excellent. Wine and Champagne delicious. Lamb shanks were cooked to perfection. First Class flat bed is wide and long and allows for a great sleep / comfortable flight. AUH-DUB trip was business class. The business class flat bed is not long enough for people over 6". I recommend a window seat for tall people - there is 'extra' space for your legs / feet between seat and side of plane.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Etihad Airways customer review

(Australia)

Jordan to Sydney via Abu Dhabi. The transit in Abu Dhabi - long queues in hot and airless conditions - was a nightmare. My computer cables were all confiscated from my hand luggage by airport security. No signs and no warning from Etihad about this regulation. The Ethiad check in was chaotic with endless checks and then the flight was delayed We sat on the tarmac for an hour in the heat. It was 2.5 hours before I got water given and it was only because I asked for it. The food on board was so bad. There was no menu choice offered for the second of the meals hours later and people near refused it completely. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Etihad Airways customer review

(United Kingdom)

Flew in September to Hong Kong via Abu Dhabi and can't praise the staff and airline highly enough for the standard of service and attention. AUH-HKG is code share with Air Mauritius which was an interesting experience but again the staff and meals were terrific. Wouldn't hesitate to travel again and for the price out performs Emirates hands down.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Etihad Airways customer review

(United Kingdom)

Etihad are getting a lot worse. Four years ago when we flew with them for the first time they were excellent a true 5 star experience even in economy. Now 3 star at best. They seem to have been taking lessons on customer service from Ryanair but without the cheap fares to compensate they will just alienate their customer base. Emirates and Qatar are now much better and from Manchester offer alternative routings at similar cost. Flew out of Manchester and jobsworth checking hand baggage size and weight really degrading for what is sold as a luxury airline. Didn't have same experience at AUH on way home although check in a complete shambles there.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no