Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1779 reviews
4/10
4 star Skytrax Rating
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9/10

Etihad Airways customer review

(United Kingdom)

All four legs were in business class taken during November 2013. The boarding process following a restful hour or so in the Airline's dedicated lounge at Heathrow was smooth efficient stress less and punctual. Aircraft (a Boeing 777-300) was as expected clean and in pristine condition. Although the seats in this cabin class were somewhat narrower than many other major carriers they were well appointed and functional as was the in-flight entertainment system. Food was of a high standard and served with a smile. My few requests (via the button) were answered promptly and I did not feel that they were in any way considered to be a nuisance. Arrival at Abu Dhabi and transfer to the next flight was seamless and I was soon on board. Cabin attendants were as professional as had been on the first leg as was the food. My in-built clock nudged me to operate buttons and turn my seat into a bed. It was time for some sleep. This was when the narrowness of the seat became more noticeable a pity really as a couple more inches would have given much more comfort. Following my tour”of Vietnamese culture and cuisine I returned to Bangkok - placed the top layer on and prepared for my return to London. This time after check-in I was directed to the airport's Apricot Lounge prior to boarding. Although quite a peaceful refuge its facilities fell far short of the Airline's own lounges. As expected the journey times against the prevailing jet streams were much longer but they were offset to some degree by the good service and ambience of the aircraft's business class cabin. Overall my experience of Etihad Airline certainly falls into the to the 'Very Good' category and if I had to give it marks out of ten it would score a solid nine.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Etihad Airways customer review

(United Kingdom)

This was my return flight back to Manchester my departure flight was poor bad service on the MAN-Abu Dhabi leg and Abu Dhabi-BKK was only slightly better yesterday's flights were totally different the service on both legs of the flight were exceptional good food drinks service very good could not fault any of the service side of the flight what I would say is that Etihad need to invest in new aircraft or refurbish the existing fleet as the seats and interior are getting very tired and uncomfortable. I will try another airline next year just to compare the airlines but if Etihad Want to retain their high status they need to listen to the customers that use their airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Etihad Airways customer review

(United Kingdom)

I booked to travel from MAN to AUH on EY22 on 20th Dec. I called EY's call centre to upgrade using miles/cash to business where I was assured that there are plenty of seats available and should head to the airport 3 hrs before departure to process this. The information given was completely incorrect as the desks opened 4 hrs before departure and all seats were taken by then which was very frustrating and disappointing. EY ground staff and EY's Business class lounge staff at MAN acknowledged the mishap and were very courteous and attentive and attempted to solve this problem. Return flight on EY21 on the 29th of December light load in J class we were well looked after by the excellent crew in J. as usual EY's catering is excellent cabin crew attentive and good hard product. I just wish they sort out the unhelpful call centre and bring back the old amenity kits in J class with Aigner products that were infinitely better than the current cheap substitutes.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Etihad Airways customer review

(Australia)

We travelled from Melbourne to London and back. Poor service. Frozen food. Long waits at check in at all stops. Not happy. Will not use again. Do not recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Etihad Airways customer review

(Canada)

Business Class ticket for Abu Dhabi - Hyderabad India leg of a journey originating in Toronto Canada. Decided to shave and shower before the flight. Lukewarm water one bath towel no facecloths and no amenities kits in the bathroom. Etihad simply outclassed by Emirates on this score. Presented myself at the boarding gate at the appointed time. No priority check-in for Business Class passengers told that we would be ferried to the plane on a separate bus once it arrived no such thing happened Business Class passengers last to board the plane. Meal service a farce: stewardess extremely apologetic for not being able to serve my requested appetizer main course and dessert!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Etihad Airways customer review

(Australia)

Never Again. Rome-Abu Dhabi (Alitalia Business Class). Abu Dhabi-Melbourne (Etihad). Food excellent on Alitalia flight and entertainment system and service very good this after experiencing the worst business class lounge I have ever been in at Rome. Went to buy a sandwich at bar outside after 5 minutes. No computers showers or food and small bar. Arrived Abu-Dhabi check in and business class lounge good but crowded. Plane terrible. Narrow seat not comfortable. Old seat. Promotes internet from device did not work. Service terrible. Movies poor. Plane old and uncomfortable. Drinks limited. Looking at leaving Emirates and Singapore will not be doing any time soon.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(United Kingdom)

I flew 1st class Shanghai - Abu Dhabi - Heathrow. Lets start with the bad points we were collected from the Hilton by a driver wearing jeans in a car that needed a clean to be delivered to the airport. On arrival we were looked after promptly by Etihad ground staff and made our way to the 1st class lounge shared with Air China. This was not as good as many business class lounges and was happy to be moved on ASAP. Now the fun part on sitting down in seat 1A and drinking a glass of quality bubbly I had a very well cooked steak and drifted off for the night part of the journey. We arrived at Abu Dhabi and went through to the 1st class lounge quick shower bite to eat felt excellent. Went onto the next leg Abu Dhabi - Heathrow I must admit the level of service on this leg of the journey was the very best I have experienced. The team were a real credit to Etihad. I had a friend who was flying business class come up and join me for what was a fantastic meal all ushered through by the main steward without any hassle.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Etihad Airways customer review

(United Kingdom)

LHR to Abu Dhabi and Dhaka Dec 25-26 in economy. Etihad's economy product is inferior to that of Emirates. Seats small and uncomfortable. IFE not as good. Food however is excellent. Three choice of entrees and the option I chose was very well prepared though a little stingy in portions. FAs pour alcoholic beverages from large bottles in tiny amounts. Wine selection was poor even for economy and their wine bottles were empty by the time they came to me. On the whole however the FAs on the first sector were gems. They provided service from the heart with genuine smiles. But they were horribly inefficient. It took them 4 hours from take off to finish dinner service and turn the lights down. And this was on a 6 hours night flight. An hour before landing they served breakfast wraps (much appreciated) which Emirates does not on similar flights to Dubai. Economy FAs on the flight to Dhaka were functional. Migrant workers from Bangladesh needed to be transported and fed and that is all the FAs achieved. No smiley engagements as in the first segment. Not impressed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Etihad Airways customer review

(United Kingdom)

Manchester to Melbourne : I was dreading this trip as I was travelling alone and had never flown long haul before- but I can't wait to go again. I was upgraded to Business Class for the 14 hour trip back from Melbourne to Abu Dhabi which was wonderful but even in Economy I was well looked after. The food was as good as it can be under the circumstances and the in flight entertainment was excellent. I didn't need the book I had brought with me at all. Staff were as attentive as they could be and I disembarked feeling I had had excellent value for money. I got to my destination safely. Some people expect way too much. If you want to be spoilt pay up and fly first class- and stop moaning.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Etihad Airways customer review

(Australia)

Flew from Abu Dhabi to Melbourne in business class on November 21. This was an Airbus with very small seats and no space to put my handbag or a glass of water. Even though the seats were lie-flat they were just too narrow to move. No privacy whatsoever. Overall a terrible flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no