Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1759 reviews
4/10
4 star Skytrax Rating
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1/10

Etihad Airways customer review

(New Zealand)

I was traveling with my fiance and mother from NZ to Manchester in April 2014. On the SYD to AUH flight I had a live crawling beetle in my salad. I alerted cabin crew who attempted to remove it and return my salad to me! After following up the whole flight she finally said she had submitted an incident report. On the AUH to MAN flight the cabin staff gave our vegetarian meal to the family behind us. They started eating it and then the staff realised they had made a mistake so they removed the meal from the family behind us and gave it straight to us. The staff never returned when we requested water and it usually took 3 or 4 times until we got water. When I laid a complaint to the head office they offered my free guest miles and we stand by our great service and are offering you these guest miles. And that was it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Etihad Airways customer review

(United States)

I am very disappointed by Etihad Airways. They changed my flight timings without even considering my schedule. They have messed up my domestic flight timings with out even considering that it is prepaid already. The only solution Etihad Airways could engage was to persuade me into cutting my trip short or make it longer which I cant .The other solution Etihad encouraged me to partake was giving me a full refund. Its so easy for Etihad Airways to dump a customer off the cliff. Happily they try so hard to take your money when a deal is made but engaging in solution is something you are poor at. I work full time. I am an employee who has to make precise schedule to make that once in a life time trip to see his family in a short notice. Very disappointed!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(United States)

I have traveled Emirates Qatar Airways Lufthansa British Airways Air India and Etihad Airways so far in the last few years. But the staff service I received from Etihad Airways was so bad that I am writing this immediately after my travel. I was travelling with my 1 year old daughter and was surprised by the attitude of the Air Hostesses and other cabin staff. They were least friendly and least helpful when you ask them anything. I needed some help with my bags to be put in the compartments above the seat and I asked a staff to help me as I had my daughter who was not very happy either. But I was told point blank that she cannot carry my bags. During the flight I asked for some warm milk for my daughter and the staff gave a cup of cold milk (after asking a couple of times). When I asked if they can help me get the milk warmed I was again told clearly that that is all they can do and they can't warm the milk. Then I had to request them a few times to finally get the milk warmed. I am just putting down a couple of things here. But the experience was bad to worse and it all had to do with an unfriendly and unhelpful staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Sri Lanka)

My wife and myself went to Colombo airport and got checked in for a flight to Munich via Abu Dhabi. The flight was in the initial beginning was late by one hour. The Etihad ground staff knew about this problem but still issued us both the Boarding Passes Colombo to Abu Dhabi and Abu Dhabi To Munich. On the flight we asked the Purser and the Air Hostess to check with the Pilot about our connecting flight in Abu Dhabi. All three assured us that we will be able to catch the connecting flight. Upon landing at Abu Dhabi airport we were met by a Etihad ground staff who told us that the connecting flight had left for Munich 1.5 hours ago. So all that assurance by the Pilot and the Purser was a lie. We were made to do immigration formalities and brought to the baggage collection carousel. The baggage took exactly one hour and twenty minutes to arrive. We were not offered any water nor a place to sit no one was kind nor helpful at the airport. We were handed over to Etihad Airways staff who was the rudest I have ever known. Just because she is of Arab origin she thought that everybody else are low down. She took us to the taxi rank at the airport and handed us over to a taxi driver who drove us off to Dubai. She also told us that there will a person from Etihad who will take care of us at the Dubai Terminal. Finally we reached Dubai Emirates Business Terminal and got ourselves checked in. What a difference from the Emirates Staff compared to the Etihad staff. Nobody at Etihad Airways cared a damn and they were not bothered.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(Ireland)

Business class DUB-AUH-SYD and MEL-AUH-DUB. All flights were excellent. First rate staff and top quality meals. Seat comfort could be improved but only slightly. Otherwise very happy!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Etihad Airways customer review

(Lebanon)

Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Etihad Airways customer review

(Qatar)

Bangkok to Doha via Abu Dhabi. Bangkok to Abu Dhabi new B777-300ER. Excellent service delicious meals great IFE comfortable seats. Abu Dhabi to Doha on A319. A 40 minute flight but hot sandwich was served with drinks superb service. This airline is cheap compared to Emirates or Qatar Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Etihad Airways customer review

(United Kingdom)

My wife and I flew Etihad from London-Abu Dhabi-Male on the outward journey of our holiday. Due to a major (unresolved) issue on the outward journey Etihad offered us ‘Meet and Assist’ and (if available) Pearl Class upgrade for the return journey from Bangkok-Abu Dhabi-London. We will see if they manage to redeem themselves.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Italy)

Totally disappointed by Etihad . Flight delayed 15 hours without notice no customer service baggage lost. I am trying to contact lost and found since 4 hours and I have not received a reply yet. Staff is not helpful and the Abu Dhabi airport did not have enough facilities to accommodate all the passengers. I do not suggest to fly with this company.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Etihad Airways customer review

(United Kingdom)

Manchester to Trivandrum via Ab Dhabi. We were pleasantly surprised and no problem with the flights the service and the transfer through Abu Dhabi. The seats on the shorter flight to Trivandrum were comfier than the 7 hour flight and we didn't enjoy the food very much - but that may be a personal thing! Flight attendants pleasant. No problems on the return journey apart from a queue between terminals at Abu Dhabi - however it moved quickly and we were not inconvenienced. All flights on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes