Etihad Airways

Flew LHR-AUH-BKK was dreading flight as planes got changed to the 777 at short notice and I had previously seen the reviews of that plane on here. I was really impressed with leg room and seat comfort even though 3-4-3 seating. I don't see what people have been complaining about. I found it more comfortable then Emirates BA and other major airlines. The entertainment was great and the food was excellent. Would recommend Etihad.

I recent flew numerous sectors with Etihad in Business Class. The cabin crew seem to enjoy their job and this shows. The Business Class product is excellent except for the smaller A320 aircraft. Very old and dingy interior. The Flagship Business Class Lounge in Abu Dhabi in the mornings is a complete joke. This lounge is something you'd except from a 1 star airline. I did though have the pleasure to experience the lounge mid-morning and it was very pleasant. Staff even remember my face from previous visits and coffee choice. The Etihad Chauffeur is also fantastic along with the dedicated Business/First check-in. Cannot fault this airline and it will continue to be my airline of choice!

I flew from Abu Dhabi to New York the plane was not an Etihad plane but an Indian Jet Airways plane. The plane was filthy they ran out of water and the toilets were so dirty my colleague were reluctant to use them. A 14 hour flight. Numerous people complained. Etihad code share with so many people now its a gamble what sort of plane and service you are going to get. I used to love Etihad but you no longer get what you pay for.

Flew with MAN-AUH-NRT and back. Flights to and from MAN were on 777-300. These planes are very cramped in 3-4-3 configuration. That said staff were courteous and the food perfectly acceptable. However the perennial problems with delays leaving Manchester reared their ugly head (apparently waiting for passengers from a connecting flight which has arrived some time before the scheduled departure). This resulted in a mad dash transferring through AUH to get my connection to NRT. Flights to and from NRT were on A330 which seemed much more spacious in terms of legroom. As the flight to NRT was half-empty there was plenty of room to stretch out. Arrival at NRT spoilt by the non-arrival of my baggage. Credit where it's due the Etihad representative was straight on the phone to track it down but this has happened to about 12 people on the flight. Even more disturbing the Etihad rep had told me that it happened to 7 people the day before. Service on the flight was perfectly acceptable but the delays and transit issues at AUH and temporary lost baggage spoilt the "Etihad Experience" for me.

Flew coral economy class DEL-AUH-DEL and was very impressed and comfortable. Cabin crew on both legs very professional and also very friendly at the same time. Food quality was very good. This is part of the flight experience. Good food good clarity on the screen for the on demand media and they also have decent noise cancelling headphones. Service was good even though the flight was full.

We flew from Milan to Abu Dhabi and on to Sydney on May 24th and enjoyed the flight very much. The flight departed both Milan and Abu Dhabi on time. The Aircraft's were clean and comfortable. The meals were tasty and the cabin service excellent the flight crew were attentive and prompt in handling any request.

Flew business class Dublin to Abu Dhabi return and was very impressed. The driver collected us on time and the lounge in Dublin is excellent. Cabin crew on both legs very professional and also very friendly at the same time. Food and wine top notch and loved the fact you can eat when you want and what you want. The beds are narrow but comfortable. The only gripe is that the lounge in Abu Dhabi is dreadful. Its overcrowded and too small. To say this is their signature lounge is a joke. Passengers were sitting on the floor as there were not enough seats! This is part of the flight experience but its letting the product down big time.

Flew KWI-AUH and AUH-MNL on 15-16 May 2014 and then MNL-AUH and AUH-KWI on 8 June 2014 . In-flight food service entertainment in all flights and Premium Lounge were quite superb. Staff were accommodating. Special lanes for the Business Class passengers now exists again. I had much better experience now than the last flight I had with Etihad last December 2013 and January 2014.

Flew Athens-Sydney and had pre-allocated seats down the back (A and C) so wife and I would not be hassled by adjacent traveler in overnight flight. At check-in we were changed to BC seat with no explanation nor would they change it. Seat A was occupied and plane only 60% full. After takeoff I moved to vacant aisle seat with no one beside me. Mid flight a stewardess pushed 2 more into the seats next to me. Why as there were other vacant seats? I checked our original seat allocation and found 1 child under 5 occupying both A/C seats with parents in aisle seat with 2 spare seats next to them. That's unbelievable. Terrible flight and can't believe how poor seat allocation is. I will not fly Etihad again.

Flew MEL-AUH-AMS. Seats were cramped. Food was pretty good and so was the entertainment. Flight attendants were ok but they were quite peculiar about giving you more water. Being on planes for more than 15+ hours one gets dehydrated. Clean up after meals were too slow. It took them more than half an hour to come back and collect the rubbish. Transiting through Abu Dhabi was horrible. They make you go through security again and on our flight back to Melbourne we had to go through security twice. Boarding and transiting logistics needs to be looked at it's it not streamlined overlaps and absolutely chaotic. Other than the transiting in Abu Dhabi flight was pleasant.