Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1759 reviews
4/10
4 star Skytrax Rating
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1/10

Etihad Airways customer review

(Australia)

Sydney to Abu Dhabi - August 14th Flight 455. Abu Dhabi - Istanbul - August 15th Flight 97. We paid $8000 for a business class trip to Europe from Australia. 2nd leg on the way over we were downgraded to economy with no warning no explanation (until we complained) and a totally inadequate $200 "bribe" to shut us up. Add to this a 1 hour delay taking off several staff not caring at all of our inconvenience a broken AV system in my economy seat and I am sure you can guess that I would never recommend this airline ever again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Bahrain)

Aug 14-17 BAH-AUH-CMN / CMN-AUH-BAH. Etihad markets itself as a 'leading' airline of the world. I must say they fall well short of such grandiose marketing. Cabin crew are cold unhelpful and frankly have an attitude in dealing with pax. Abu Dhabi airport ground staff are totally overwhelmed and unable to effectively manage the transit pax arriving at AUH everyday. One need only look as far as Etihad's abysmal on-time performance statistics for testament to how poorly the logistics are run. Aircraft are generally outfitted well although IFE is second rate but this does not go very far for pax experience when complemented by the horrible service on board.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Etihad Airways customer review

(South Africa)

I flew Etihad Airways flight 601 from Johannesburg to Abu Dhabi on 30 July 2014. The cabin crew on this flight was exceptional. They turned up the cabin temperature when asked and they were very friendly. The seats were the most comfortable I've sat in in economy class however this plane dud not have power points as expected. Departure was more than an hour later than expected. The connecting from Abu Dhabi to Rome was on flight 83: departure was late and complimentary grooming kits were not provided. It was on this flight that I realized that Etihad does not pay any attention to detail. The return leg of our trip was on flight 84 from Rome to Abu Dhabi on 9 August 2014. Departure was more than an hour late. The cabin crew was as cold as the cabin pressure which was freezing despite numerous requests from "guests" to turn up the temperature. This is unforgivable. I have never been so cold on a flight. We connected in Abu Dhabi to Johannesburg on flight 602. This flight had power points but was also more than an hour late. 45 minutes due to the airline and 30 minutes due to a customer. The cabin crew on this flight were helpful and efficient.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(United States)

EY 100 JFK-AUH 9 Aug 2014 and EY 274 AUH-HYD 10-Aug 2014. We recently flew from JFK to HYD with a stop over in Abu Dhabi. Our nightmare started on the last leg (Abu Dhabi to HYD). There is no AC at the gate. There is no information given to the waiting passengers. Flight is delayed by 1 hr. Again no info. To our surprise there is no AC onboard while sat on the runway. Again no info. When angry passengers asked about this the flight attendant mentioned some problems with AC and that it would work after take off. Flight attendants often skipped passengers when serving food and beverages.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Etihad Airways customer review

(Australia)

What a disappointment. I flew London to Abu Dhabi and onto Melbourne August 11/12th. Both flights were delayed although connection was made the flight out of Abu Dhabi was an hour late with no explanation. I chose my seat online 54K as recommended however all seats are hard and very narrow and watching the screen was not a comfortable experience. Surprisingly with so much content to view the movies on offer were woeful. Meals were below average and partly frozen! Worst of all was the indifference by the flight attendants to the blind gentleman sitting next to me. I had to call them to assist otherwise they would have done nothing. I had to open his meals cut it up and put fork in his hand and in effect do their work.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(United Kingdom)

A friend and I booked two tickets to Seychelles in Economy London Heathrow - Mahe via Abu Dhabi then we decided to upgrade to Business Class via the upgrade offer. Our experience at Heathrow Terminal 4 Etihad Business Lounge was amazing great people smiling great food and great service. On our journey back home we did the same upgrade in Business Class. It was fine from Mahe to Abu Dhabi but our stopover in Abu Dhabi was 8 Hours. We were not afraid as based on our experience in Heathrow we thought it would be just great. What a disappointment! At 2am in the morning on 5th August we came to the reception of Etihad Business lounge and we were declined access for the simple reason that our tickets were upgraded from economy. Furthermore the Staff at desk were both arrogant and unhelpful. So we had to wait in this ugly airport with all coffee shops closed until 6am to have a coffee. I complained to customer service and just received a polite answer but no compensation. I will never fly again with this airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Australia)

I had a flight from Rome (Italy) to Abu Dhabi - Perth - Sydney. All flights were delayed and on the last connection (Perth - Sydney) once landed in Perth with 1.5 hours delay Etihad had cancelled me from the list of passengers catching the next flight to Sydney they booked me on one leaving 9 hrs later. I was at the check in of Virgin Blue and I have been answered "Sorry Etihad decided to move you on the next flight" and we cannot do anything about it. So my flight instead of being 26hrs long it was 35hrs!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Qatar)

Most of my travel is for holidays and two of my last two trips were on Etihad. The first was to South Africa on Etihad and South African the latest was on Etihad and Alitalia - both disastrous. We travelled from Doha through Abu Dhabi to Rome and onto Venice waiting for our Cruise in the Mediterranean now Alitalia ground staff have been on strike. Etihad knew of this strike but still checked my bags through to Venice knowing my bags could have not made it through. It has been three days without our bags and they can't even locate them and I will have to go on a 12 day cruise without luggage other than that I will have to fly with them to go back home.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Etihad Airways customer review

(Qatar)

We flew today from Doha to Venice on Etihad via Abu Dhabi and Rome the flight from Rome to Venice was on Alitalia code share the service on Etihad was very good but again they failed to warn us that baggage handling in Rome were on strike and we ended up arriving in Venice and getting ready to go on a cruise short of three bags why they keep failing to warn their passengers with equipment issues and service problems is just horrible I think I need to take my business elsewhere from now onwards! Please do not take my criticism wrongly Etihad's service on board is one of the best in the business but the end result is what lasts and when you end up in a hotel room getting ready to get on a long awaited cruise holiday without your clothes you begin to ask yourself why on earth did I fly with these people and why did they not re-route me when they knew about the problem but still took the risk with my holiday!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Etihad Airways customer review

(United Arab Emirates)

I've flown with Etihad for more than 20 times in the past 3 years mostly from CAI to AUH. Pros: The planes are new and in good shape. Fabulous IFE so you're entertained which is a crucial factor for me. Cons: Seats are too cramped. More importantly on most occasions staff are unfriendly. Every time I travel I say I'll give them another chance but same old unfriendly staff attitude. You feel you need to beg them to do their job! Despite the above I'm still using Etihad as sadly my other alternative would be Egyptair who don't have an IFE on AUH flights so I'm stuck with Etihad.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes