Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1759 reviews
4/10
4 star Skytrax Rating
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1/10

Etihad Airways customer review

(Malaysia)

We flew KUL-AUH-ZRH that was operated by Etihad and the service was good. Coming back via ZRH-DUS-AUH-KUL was complete hell because we had to use Air Berlin and Jet Airways. Paying full-frill fare with 1/3 journey by full- frill airline and 2/3 journey using budget airlines means Etihad has brought air travel to a new level of mockery.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Australia)

SYD-LHR early September 2014 and return early October First Class. What a waste of money. We had travelled twice before with this airline to Europe in Business class and once in First Class but never again. The food service airport lounges and entertainment were very second rate. Their first class boasts that they have an in-flight chef but he does nothing other than heat and supply the food already mentioned in the menu. Nothing special and what meals we did have were almost inedible - although we had particularly requested seafood the only seafood was baked salmon. Years ago lobster tails but no more. The staff were very pleasant. The seats that turned into beds were not as comfortable as we had in Business and the noise from the aircraft was so bad that we ended up trying to sleep with noise cancelling head phones on. One entertainment unit did not work properly and had very little choice for any TV or movies programs. The staff could not fix it. Also the selection left a lot to be desired as it seemed to cater well for children but not adults. When you have a 14 and 9 hour flight you need a good selection. The first class lounges in both Sydney Abu Dhabi and London were all shared with Business and all were every full. We were advised at the time that the First Class lounges were being 'renovated' - and in both London and Abu Dhabi the queue for the ladies was very long. So much for the extra attention and privileges we should have been accorded with the extra money paid for First Class - non-existent. How this airline gets to be the so-called "Worlds Leading Airline" beggars belief.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Etihad Airways customer review

(Australia)

BNE-SIN in Business was very polished. The crew were attentive and friendly the wine of high quality and generous. The food was very good. A330 cabin was comfortable and the flight went quickly. Departed and arrived on time bags waiting for us and the limousine pick up was an added extra. Flight home was overnight and not nearly as good including the food which was plentiful but bland. Decided not to eat and slept comfortably on the flat bed instead. Overall for my first flights with Etihad I was impressed.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Etihad Airways customer review

(United Kingdom)

AUH-LHR on B777. I was asked by the cabin crew to change my aisle seat to a middle exit row sea with another pax. Wish I hadn't. The exit row seats while offering leg room are very narrow. The snack pack offered on the early EY11 departure was sufficient just before sleeping. The pre-landing breakfast was OK. It was a shame one isn't able to use the great IFE gate to gate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Etihad Airways customer review

(Canada)

EY141 to Toronto - Sept 23 2014. Flight attendant ignored me (seated by window) a few times as they brought snacks and drinks to the two men beside me. I had to speak up and do a hand signal for them to attend to me. The light call for an attendant was ignored for over an hour that I had to flick the switch on and off after that to even get their attention as I was just too parched and finally when they showed up I had to asked for 2 full glasses of water. It was pretty slow service all along. Even retrieval of food trays took ages. The meals were unappealing compared with other airlines I've flown with previously - and 2x they did not give me an choice but just gave me whatever. I do not know why and at this point I could not care - as I feel I have a better choice of airlines in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Australia)

August 8th 2014 left Brisbane for Manchester. Our first leg of the flight to Singapore was very uncomfortable seats too narrow and hard and when the person in front of me decided to recline well that was it I knew we were in for a very long flight. It was the same again from Singapore to Abu Dhabi the food was not much better attendants were very good. The last leg did improve from Abu Dhabi to Manchester as it was a bigger plane. Will not use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Oman)

Flew (August 24) MCT-AUH-GVA. A320 plane supplied for the MCT-AUH flight was tired filthy and should not be in service without a complete cabin redecoration. Seats were stained carpets filthy and the seat pitch was best designed for circus midgets. We were delayed 30 minutes at MCT with absolutely no explanation in English perhaps one was given in Arabic. In AUH I hurried to my next gate for the AUH-GVA leg of the journey I made the plane which pleased me. The A330 was noticeably cleaner although the seat pitch was still better designed for research monkeys than human beings. After being rushed on board we sat for quite a while until someone from the flight deck finally explained that there had been an oil spill on the airport and that we would be sitting another two hours at the gate until the runway was open again. Being a sound and reasonable man I understood why passengers could not be let off the aircraft again. Water and paper "hot towels" were their only attempt at service in 150 minutes? Their first step should have been prompt announcements in both Arabic and English explaining what was happening then informing us that we would be served beverages and that the inflight entertainment system would be turned on. Food served was a joke on this flight - first a snack (late night flight) consisting of awful sandwich rollups with the advice that we would have a "full breakfast" an hour before landing in GVA. The full breakfast was tired and ridiculous - nothing approaching a full breakfast anywhere. Upon arrival at GVA I was one of about a half dozen passengers whose baggage hadn't "made the flight" despite 150 minutes extra time at the gate. It took three days to get my bag to me. Now let's turn to the return trip flown two days ago from ZRH-AUH-MCT. In ZRH we were boarded promptly and the aircraft another A330 was cleaner than the A330 from AUH-GVA. That sort of tells me that you need to better supervise or replace your cleaning staff at AUH your home airport. The flight was not full so there was room to spread out which many passengers did immediately after "boarding completed" was announced. We pushed back with Swiss precision on the dot. Food served was delicious plentiful catered by Swissport/LSG. In AUH I made my way to my departure gate in another Terminal weaving through what have got to be some of the longest walks in any airport anywhere. Luckily here and there were moving sidewalks although these were usually clogged so I was actually worried I would miss my connection in the relatively short transfer time allotted by Etihad of only 70 minutes between flights. I needn't have been worried. After reaching the gate it was again a story of sit sit sit. No explanation. No communication from the airline. Suddenly almost an hour late we were rushed onto the bus to the aircraft. The air conditioning was not on. After 10 minutes of waiting there was a terrific lurch and air conditioning came on. On the (same) plane familiar conditions - filthy tired upholstery dirty carpets ridiculous seat pitch. And again we sat. This time however the captain communicated with us in excellent English. He didn't provide any explanation for the delay but at least gave us accurate estimates of when we would actually take off. And he apologized which surely must have been regarded as unusual by the crew as they seemed shocked when he did so. The only silver lining in this very cloudy tale? This time the delay must have been enough time for my luggage to make the flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Etihad Airways customer review

(Qatar)

Upgraded from business to first class I wish they had not. I have a problematic lower back - the First Class suite is very private but the seat gave very little lower back support and for me the business class seat is more comfortable. The staff on board were very attentive and helpful the Chef came and saw I was not interested in the meal options so he offered to make me a Teryiaki Chicken which was delicious although the Pumpkin Soup was lacking in both consistency and taste. The cooler wasn't working on the personal mini bar and those two drinks were undrinkable. The entertainment system was good - it had a few nice classics and also a very good selection on new releases . We arrived with a ten minute delay into Abu Dhabi from Paris CDG but my connecting flight into Doha was delayed by an hour because a few passengers checked in their luggage but did not make the flight. Etihad has excellent on board service but airport services baggage handling and crisis management really let their passengers down!
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Etihad Airways customer review

(United Kingdom)

LHR-AUH-BKK-AUH-LHR. I'm realistic about what to expect in Economy I'm a budget student traveller after all but the service was so indifferent on all legs of the journey. All flights were delayed by at least 2 hours luckily they all had a large amount of connecting passengers so the following flights were held for us. Food was terrible I've had a lot better in economy on Qatar and Emirates. Cabin crew were ok nothing more nothing less no one smiled no one cared never really experienced such indifferent service from crew on any airline. Last time I flew Etihad was in 2010 on the same route and they were great they seem to off fallen hard. I'll stick to my trusted Qatar next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(United Kingdom)

LHR-AUH-SYD return. Just returned from a trip to Australia. The chauffeur pick up worked well and the lounge at T4 was very good. Staff very attentive. On A340 on both outbound legs and food and wine of good quality. On the way out visited the crowded lounge in Abu Dhabi but managed to have a shower and the staff helped find me a place to sit. Inbound first leg on code share Virgin Australia. Etihad seats far superior as every seat has an aisle access. On the Virgin flight (777) I had a window seat and had to climb over the passenger next to me when he was sleeping. Pleasantly surprised to find the new premium lounge was opened in Abu Dhabi on the return leg. Staff very welcoming and lounge at least 3 times the size of the old one. Food and wine again good on return legs. My only criticism is that the entertainment on offer is nowhere near what it is on Emirates or Qantas.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes