Etihad Airways

Just returned from America via London 4 legs on Etihad business class. Quite disappointed no MUM champagne on any of the flights (food was very good) staff service was terrible. Offered nothing for 2.5 hours when we got on in Abu Dhabi (even in economy they can do better than that). The girl was slow and sullen serving. On one leg plane was late leaving Abu Dhabi so missed out on pampering in the lounge on the ground. In New York lounge was full no seats no service awful food.

Terrible for economy passengers! I flew business class with Etihad in 2012 - business class was bearable but when I flew in economy in Oct / Nov 2014 it was the worst airline I have ever flown with. The cabin staff attitude towards economy passengers is poor. My husband and I pressed the button once to ask for a drink and the stewardess looked inconvenienced by us. We paid $5000 AUD for the two of us to fly to Dublin and back and it will be the last cent Etihad ever get off us. The inflight entertainment that they brag about hadn't been updated so the movies / tv shows / documentaries that the magazine promoted didn't match what was actually offered - instead we had to watch old movies old tv series and the "latest releases" in the movie section were at least 12 months old. The seats are uncomfortable.

Manchester-Abu Dhabi-Islamabad return. A great experience. I am a single father and was travelling with two little children. All four sectors were fully booked. My children were given kids goody bags on all four flights. All flights were on time. Transit in Abu Dhabi on both occasions was very smooth. Our flight attendant on MAN-AUH (25/10/2014 morning flight) deserves a medal for an excellent customer service. Similarly on AUH-MAN route(02/11/2014 early morning flight) staff were very professional and helpful. Our overall experience was awesome. We have already booked our next flights for February half term.

We flew economy from Sydney to Dublin via Abu Dhabi and then from Paris to Sydney via Abu Dhabi in October. The in-flight entertainment is great personal screens and a wide variety of entertainment choices. The seating is incredibly tight and uncomfortable. I had to sit on my travel pillow to alleviate the discomfort. Regarding food service my daughter had ordered the gluten free meal but on both long haul flights there was nothing for her first meal. Something was scrounged up by the second meal but that is a long time (over 10 hours) without any food and no one seemed concerned. It is hard to get any assistance from the flight attendants but that is understandable as there are only a few of them and a LOT of passengers to deal with. We managed an upgrade to business class on the shorter flight from Paris to Abu Dhabi and I must say here is where Etihad shines. The attendants were attentive and helpful. Once again there was no gluten free meal available however something was put together straight away. The seats are wonderful (with inbuilt massager) and a real sense of space is created. This flight was a thoroughly enjoyable one. Unfortunately business class is not within our budget.

Flew economy Berlin-Munich-Abu Dhabi-Bangkok. Considering the low price everything was very good. Legroom ok meals acceptable flights on time entertainment very good. Abu Dhabi airport is old and less attractive than other middle east airports but who really cares about these expensive shops and restaurants?

Flew MEL-AUH-MAN-AUH-SYD on EY461 and EY450 respectively earlier this month. Overall the Etihad experience was just OK. We found the 3-4-3 seat configuration on the 777-300ER to be cramped and not particularly comfortable especially if the person in front put his or her seat back. The AUH to SYD leg was on a A340 which didn't feel as cramped (2-4-2) although I found the seat to be harder. Meals were average and of standard fayre but my wife found all of her pre-ordered vegetarian options to be very poor. The IFE was acceptable. Cabin staff were OK but nothing special. Abu Dhabi airport was transited with ease although we remained within Terminal 3 throughout. Flight delays were minor. If price was the sole determining factor I would recommend Etihad however on this overall experience I know there are much better options to be had elsewhere.

Flight 487 Perth to Abu Dhabi flight 83 Abu Dhabi to Rome flight 84 Rome to Abu Dhabi and flight 486 Abu Dhabi to Perth. 25/9/14 and returned on 23/10/14. The flight was fantastic left on time arrived on time all connections were very smooth. A very good service and certainly gives the people in WA another option. One negative was in board entertainment was out dated with very old movies to watch. I would recommend Etihad and will be using them on my next trip.

BKK to AUH to MEL. BKK to AUH in J. AUH to Melbourne in F. First sector was ok as usual Etihad flight was delayed arrival in AUH ok very unfriendly airport and immigration staff. AUH to MEL driver to pick me up at 19.00 but turned up at 18.00. Check in F 4 people sitting or sleeping there a bad business card for the Airline. F-Lounge closed due to renovation. Very unfriendly staff at the Airport including immigration officers. Boarding fine and again 75 minute delay in departure. This airline is no good if you do business as most flights are delayed. F Class service is very mechanical nothing you would write home about. The food was acceptable. The seat is extremely hard. Conclusion Etihad is an airline who invested money in other airlines but has not after so many years brought there on house in order. I missed a number of connections (with no assistance) in the past nothing to write home about and very little features and benefits. The Airport is a mess the staff are extremely unfriendly.

Flew MAN-AUH-KUL then MEL-AUH-AUH-MAN. First flight delayed 4 hours missed our connection to KUL we was put on a flight later that night this wasn't any good to us as we had booked another airline to fly us to SYD and would have missed that flight. We was put on a coach to Dubai and had to fly MH DXB-KUL really good service on MH. We made our connection with 13 min to spare. Service was very slow and if you pressed your call button it was just ignored food wasn't that good only good part was AUH-MAN. The staff on this flight were really good. Not many new films on E-BOX I normally fly Emirates and will be sticking to them. All in all very bad experience.

AUH-DUS EY 23 Oct 26. Better than Air Berlin on the outbound flight. Better seat pitch better entertainment better food. Love the fact that they give you a snack bag soon after departure at 2.15 am and a full breakfast short before landing. AB does it the other way round but who want's a full meal late at night? Flight attendants EY friendlier too so I suggest AB learns from partner EY. Just didn't understand why online check-in is not possible for this route. It's 2014 EY!