Etihad Airways

I had the most disappointing travel experience with Etihad. I travelled from Jeddah to Narita and back last month and still regretting the decision to fly Etihad. The business class beds on the Abu Dhabi-Narita sector is the narrowest that I ever travelled in. What was most apalling and disheartening was the arrogant attitude of the ground staff on my return journey from Narita. As I had a 9 hour transit time in Abu Dhabi we had requested hotel accommodation. We had got a written confirmation that hotel accommodation was to be arranged on arrival at Abu Dhabi. However when we reached Abu Dhabi at 5am - we were told that there was only 1 room (we were 3 business class passengers) available! The staff refused to entertain or make any efforts - their simple response was their system says 1 room. When we wanted to speak to Duty Manager - we were told he will be available in an hour and will meet us in the Lounge. There was no sign of Duty Manager until 8am! We were finally given rooms in the Airport Hotel at 930am. When I sent a complaint on the airline website the responses did not even attempt to explain why they could not provide rooms after confirming or why the Duty Manager never showed up. Instead they appeared irritated by the complaint and added insult to injury by unilaterally closing the communication. Welcome to business class travel!

Never again. Brisbane-Abu Dhabi-Heathrow. 6 foot tall seats are absolutely ridiculously spaced. Staff beyond rude. Terminals at Abu Dhabi are awful. Will never fly again.

I flew from JED EY312 to KWI EY305 via AUH. The Boeing 777-300ER was from JED to AUH. The inflight service was excellent attitude of the crew was friendly. My stop-over in AUH was about 4hrs I went to the pearl business class lounge it is the most luxurious lounge I have been too. My next flight EY305 on the A340-600 which is unusual because Etihad airways operates A320s to KWI. EY305 was also fantastic. The only thing that I did not like is that the A340-600 seats are still the old business class. Overall I enjoyed my flight.

I flew from LHR to AUH in business with Etihad. It's been years since I have been to T4 and I was surprised with the changes and improvements. Check-in was super-fast. I was given an invitation card to use the Gulf Air lounge as the Etihad one is closed for refurbishment. Fast-track security was quick and I was airside in about 3 mins! Like most airport terminals there are loads of shops but I made my way to the lounge. The lounge was nice and I was welcomed at the reception desk and given a slip of paper with the wifi code. Plenty of space and great views of aircraft. There is a staffed bar and the barman was happy to mix up any cocktails if he had the ingredients. The champagne and port were both nice. The toilets seemed much better than the ones in BAs lounge in T5. In fact everything about the lounge - including the staff - seemed more welcoming. Lunch was being put out in the food area. Fairly good selection and it was tasty. I got to the gate after most passengers had boarded so don't know if priority boarding was used. Found my seat and was offered a choice of champagne water or fruit juices. Had the champagne and it was nice. I found the seat very comfortable. Food is served when you like. Mumm champagne served once airborne and it was cold and fresh. It did look like the individual cabin crew on each aisle were a bit stretched especially as each order is taken for drinks fetched from the galley and then served. Looked like a lot for the crew to do in a full cabin and with the result that it took a while to get topped up. The food was delicious. Just the right amount and very tasty. The IFE was ok. Arrivals at T3 was fine though the priority tags on the bags didn't seem to make any difference. I waited about 45 mins for my case. The limo service to the hotel was great. All in all a great flight and I'd definitely fly with them again.

Economy class from Abu Dhabi to Bengaluru. As I was in Dubai my pickup point was in Etihad Airways office in Dubai where I was able to check-in early with my baggage. Travel to Abu Dhabi airport in the Etihad bus service with the boarding pass. It was a 3.5 hour flight quality of service was good and the food was aesthetically pleasing. Blankets provided and inflight entertainment seats were comfy.

Roundtrip flight from Cairo to New York JFK with connection in Abu Dhabi. The problem happened with returning flight from JFK to Cairo specifically the second flight from AUH to CAI. The flights was supposed to take off at 00.50 24th November 2014. We boarded the aircraft but we stayed 2-3 hours due to fog after which we were transferred back to the airport. The fog cleared at around 7am. Nevertheless there was no real updates about the flight. The flight took off at 1:00 PM after 12 hours from the designated take off time. After 13 hours travel from New York and 5 hours transit in AUH was only offered a meal. No hotel provided. We were forced to wait 12 hours expecting take off at any time making a nap risky. I'll never book with Etihad again.

DUB-DEL via AUH. Staff onboard recognized me as a Gold member on both legs without prompting them which had been hit and miss last few trips. It is always a nice touch when they do that. In general the staff were all good - friendly helpful and professional. The flights were on-time and went smoothly for the most part. The only issues that I had related to New Delhi arrivals. For some reason there were no foreign entry cards available to any passengers on the AUH-DEL flight and I was told at the immigration desk that I had to get my own card fill it in and cut the queue again which made me feel uncomfortable. They should have these on the flight. I have noticed this issue before where sometimes they have the cards and sometimes they don't.

2nd time flying with Etihad and found that the seats are getting smaller legroom disappearing and squashing in as many people as possible into the plane. Very disappointing and uncomfortable flights. The food was disgusting and a lack of beverages was rather disappointing. The airline crew were in a hurry to get everything done so they could disappear.

Melbourne - Abu Dhabi to Frankfurt and return. The flight between Abu Dhabi to Melbourne return is long painful and uncomfortable. The leg room on this flight was terrible and I would hate to be a tall person. I will not fly Etihad again on long flights and would rather pay more money and fly a different airline. I think Business class would be the way to fly with this airline or if they had Premium Economy.

Overall very disappointed with Etihad service. The seats were uncomfortable food choice was not good considering 14 hour flight to Toronto. I found the crew arrogant and unprofessional. Etihad has stopped including wet tissue in meal tray a very cheap move by them.