Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1759 reviews
4/10
4 star Skytrax Rating
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4/10

Etihad Airways customer review

(Romania)

Not very good. Very poor information as the previous flight to Bangkok was cancelled due to a strike in Belgium. Called 4-5 times to finally get an answer. Service on board poor. Never had my meal preference (on both flights Brussels-Abu Dhabi Abu Dhabi- Bangkok) The flight back to Brussels from Bangkok cancelled - didn't received any info until arriving at the airport. Waited 6hr in the airport for another flight. I don't recommend it at all!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Etihad Airways customer review

(Pakistan)

This was my second time with Etihad. The route was Lahore Pakistan (LHE) to New York (JFK) USA. I was quite happy with the experience from LHE to Abu Dhabi (AUH) and then AUH to JFK but on the way back from JFK to LHE it was a terrible experience. At JFK boarding gate nobody could hear their announcements as the speaker quality was very poor. Boarding process was not very quick and also they were not really good to handle ~ 250 passengers on gate. Although flight experience was OK from JFK to AUH but upon arrival at AUH they informed that flight from AUH to LHE is at least 12 hours delayed because of heavy fog at destination. It was quite surprising when they refused to provide any hotel room and asked us to spend the whole night in the airport. I had no other option except spending the night on airport chairs after a 13 hours flight. I would not recommend travelling with Etihad Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Etihad Airways customer review

(United Arab Emirates)

AUH-IST return during Christmas. Due to the usual chaos at AUH airport during holidays early check in for Etihad guests was introduced just before Christmas. The deal was that passengers would be compensated with 5000 Etihad guest miles and extra an 5kg baggage allowance. I did it and was told that the miles would be credited within 24h - it's more than a week later now and still waiting for my miles. The flights was the usual Etihad standard total chaos at AUH airport uncomfortable and narrow seats non attentive staff and dreadful food (always the case ex AUH much better ex IST). I expect better from a carrier which claims to be the "world leading Airlines".
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Etihad Airways customer review

(Australia)

This yearn we flew to UK and back and Koh Samui and back with Etihad. I don't think we did any sector that would be classed as good. The seats are small and uncomfortable the staff did not seem at all interested in the passengers and we had great difficulty even getting a second drink (would have thought we were alcoholics). On nearly every sector they locked off one of the toilets and this made it difficult as all flights were full. The galley is badly designed as people had to queue for the toilet in the galley which obviously made the crew a bit cranky when they were trying to put things away. I can never understand why they put quite hot curry on flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Etihad Airways customer review

(Ireland)

Flew EY48 (DUB to AUH) and EY416 (AUH to KL) on December 21st. Check in online was fine and was allowed to change allocated seats to a pair of window seats. Check in was very smooth and they checked our bags all to way to Penang even though our final flight was on a separate ticket. Boarding was very civilised. The flight to AUH was bumpy initially and the captain informed us that it would continue until the North Sea which it did and the crew went about their work. They were friendly smiling and engaging the whole way. Food was good and drinks were also good. Crew answered every call immediately. Only drawback was long bus journey to terminal building. Flight EY416 was with Jet Airways operated by Etihad. A lot of confusion having boarded the bus to aircraft and then waiting on bus for 35 mins and again a further 15 minutes at plane. Once boarded everything was similar to first flight although a marked difference in crew for who it was a challenge to offer a smile. That said they were professional in their approach. Entertainment systems on both flights were good with very good selections of movies and programmes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Etihad Airways customer review

(United Kingdom)

EY016 MAN-AUH 19 Sept 2014. EY486 AUH-PER 19 Sept 2014. The seating for long haul cramped and uncomfortable. Cabin staff surly and unhelpful. Food the worse I have had on an airline for a long time and I travel every year long haul this is first time and last time with Etihad. The only saving grace was this flight was relatively inexpensive compared to other airlines so I suppose you get what you pay for.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(Philippines)

Flew Economy on 21 Dec Bangkok to Abu Dhabi (on Boeing 777) and then Abu Dhabi - Brussels (on Airbus 330). Having flown many airlines I found the Etihad experience very good. Indeed as many other reviews also underline the Boeing 777 had somewhat less spacious seats than the A330 but was nevertheless much better than many other (and more expensive) airlines. Flights were very smooth - cabin crew seemed to compete for excellence! Will definitely fly Etihad again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Etihad Airways customer review

(Belgium)

BRU-AUH-SGN in business class. Etihad has a competitive price on this route but their product is just average and below the standard of e.g. Qatar Airways. Their business class on the A332 is fairly cramped both seat space and cabin space in general. Manoeuvring through the cabin trying not to disturb sleeping passengers is tricky and I'm just a 1.80m 78kg guy. That same average goes for the food served. Flight crew was friendly and efficient. But the worst is that you have to transit Abu Dhabi airport when flying with them. By far one of the worst airports I have ever visited and I travel extensively for the last 30 years. For some reason they forgot to install a sufficient number of toilet facilities resulting everywhere even in their business and first premium lounges for waiting lines of 10-12 people. That itself is reason to avoid any airline transiting Abu Dhabi.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Etihad Airways customer review

(United Arab Emirates)

AUH-PER. First time using direct service to Perth rather than via DOH or DXB. The obligatory 90 minute delay leaving AUH negated any time advantage however. Moreover the use of an A330 configured for European services makes for an uncomfortable journey for passengers and crew who appeared to have no dedicated rest area nor do I appreciate receiving the same meal for breakfast as was served for dinner. Only price will tempt me to use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Etihad Airways customer review

(Australia)

Travelled from Brisbane to Singapore on Etihad in November 2014 flying economy. This is the first time I have travelled with Etihad and it will be my last. The seats must be the smallest and hardest I have ever sat on in an aircraft and the room was so bad it was impossible to pick up anything off the floor without belting my head on the seat in front. They were so close it was even impossible to stretch out fully. If I could give a 0 out of 5 for seat comfort I would. Service and meals were adequate and the inflight entertainment was the usual standard for international flights without being exceptional. Avoid this airline if at all possible - there are heaps more comfortable airlines to travel with. I think I would even prefer Jetstar to this one and I never thought I would get a worse outfit than Jetstar.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no