Etihad Airways

Travelled from Bangalore to Las Vegas on January 3rd. After a delay of 2 hours in Bangalore and subsequently 2 hours waiting on the runway finally reached Abu Dhabi 4- 5 hours later than scheduled. Subsequent to this was scheduled to flight EY 101 to New York at 12.00pm but the flight did not take off until early morning 2am. Apathy of the staff was appalling as there was no forthcoming information on the status of the flight actual reason for the delay and no arrangements made to comfort the passengers!

One of the best rewards programme. Excellent food lovely cabin crew most of the time. Ground staff are pretty decent too at LHR MAN DOH and of course AUH. Interior is excellent. flight times and waiting times between DOH to UK are usually fine. I only wish EY would fly to BHX directly so that my journey would be DOH-AUH-BHX instead of having to do the whole DOH-AUH-AMS-BHX. Still other than that I continue to fly with EY because of their good service and lovely rewards programme even if it does involve inconvenience. I highly recommend this airline.

I am a frequent flyer due to work but this was my first and last time using Etihad Airways. I would say this was the worst airline I have ever travelled with. The planes are old and cramped the staff are unpleasant and the food terrible. My eight hour flight from Abu Dhabi to Dublin felt like days. I will be using more reputable airlines in the future such as South African Airways or BA.

Flew Etihad from Abu Dhabi to London on B777-300. Ground handling very good and cabin service excellent with nice mix of nationalities among cabin crew. However very disappointed with economy class seating. Seat was narrow hard and very uncomfortable. Good sized toilets though (BA please note).

Business class passengers boarded in the same crowded and uncomfortable bus than Economy not even separated by a strap. Business class seat is very uncomfortable (compared with other airlines such as British Airways Swiss United Airlines). Not very large as kind of "wall" next to each seat. Due to this wall you can sleep laying on your back but don't even try to sleep on your side you won't be able to fit your legs. This is very uncomfortable and as I said not that large for your arms. You just can't get comfortable. We waited a long time on the ground and waited 25 minutes to receive any information from the crew. finally took off with a 1.5 hr delay. Service was ok and food very good. Missed our connection ZRH-GVA and was told or to wait 7hrs for the next Etihad regional flight or to go by train. They didn't want to pay for a seat with Swiss that was departing 2hrs later.

I have travelled twice on the Dublin - Abu Dhabi Route in the last month the seats are tiny with very little leg room and I am a small person. On the 4 flights the food offered was awful so do pack a lunch for yourself and you get offered very little to drink a half full glass/cup of tea cola or wine. You have to ask and ask to remind them to give you another juice. The food trays were left for a long time before being cleared away. The staff were not at all happy either on the ground or in the air a smile and eye contact go a long way. Check in on the Etihad Desks in Abu Dhabi is very slow so give yourself plenty of time. One of the flights was delayed 3 hours with no meal voucher offered so I decided to use the Lounge but was told my Silver card could only be used in Terminal 1 I was flying out of Terminal 3! I never had an issue getting into a lounge in any other airport. Etihad Advertisement is great but the product or service is not great. Taking all things in it might be better to fly in and out of Dubai as it is only 2 hours down the road. All that glitters is not gold with this airline.

My husband our three small children and I flew with Etihad for the first time from London to Singapore with a few hours stopover in Abu Dhabi on Jan 1 2015. The cabin crew on the first leg of the journey were rude and seemed uninterested. The seats are small and there was no soap in one of the lavatories. I would not recommend transiting in AUH. The airport is crowded and filthy. Duty free and eating places are limited and cramped into one place. You could barely move. The food onboard the flight was terrible. I'm baffled as to why this airline is voted one of the best airlines. The second leg to Singapore was a much better experience. The crew were friendly and attentive.

Besides the already stated problems of extremely bad seats and miserable service the airline has no sense of timing. We missed our connection from Abu Dhabi and to get an alternate route we were put onto a long endless queue with a lot of people in the same state. The connections that were found were through at least 3 stops when there were direct flights available. They did not offer a hotel room though meal vouchers were provided. The food on the airline caused a stomach bug which I am still recovering from and our baggage which incidentally were not re-routed like us made it to us a week later. The worst experience ever.

LHR to Male via Abu Dhabi not impressed at all. Service was slow inflight entertainment poor comparing to other airlines food was good but on 1 flight they had run out options on 2nd flight had given the wrong menu. Abu Dhabi to Male was delayed with 1 hour once on board we sat on plane for another hour - during the wait no explanation of the delay from the pilot or cabin crew. As a result - we missed our sea plane and had to stay overnight in Male instead in the resort. Overall really bad experience. Wouldn't consider travelling with them again.

SGN-AUH-BRU on 02/01. Worst experience in my 30y plus frequent travelling. The flight departed SGN ca. 1 hour late which still left enough transit time in AUH. During the descend into AUH the cpt announces severe problems with fog and was ordered to circle till further news. On top the lighting system on the runways broke down due which further circling needed. After ca. 30 mins circling the plane is diverted to a nearby airport where we stand at the ground for 3 hours. We then head back to AUH (15 min flight). The crew assures us that no flights departed and all connecting flights would still be there. Ground staff guided us to the premium lounge at T1 where the desk clerk told us the BRU flight left already anyway and she would rebook us onto the next flight. Whilst I wait for the rebooking I see the original BRU flight appearing on the screens for departure 13hr. I notify the clerk who denies the screen data but confirms it after checking again anyway. It's ca. 7am at that moment. She tells us to move to the T3 premium lounge. The desk clerk there confirms the 13h departure and tells us to sit and wait in the lounge till the boarding is announced at gate 44. At that moment gate 44 shows boarding for Brisbane. The next few hours I check on a regular basis with the staff for any change (AUH is in total chaos at that time). Each time they confirm the details. At 12h still no boarding and we're told flight is further delayed but they will announce boarding in time. At 13h30 I go to the gate where the screen still says Brisbane flight is boarding. I ask the boarding clerk if BRU is next after Brisbane to which she tells me she is boarding Dublin at that moment and the BRU flight left 30 minutes ago. What happened then is just too much for words to describe. We ended up being moved to a hotel at 6pm rebooked to the next day's Alitalia flight to Rome with a connection to BRU. Arriving in Rome the next day it turns out we're not in the system for the connecting flight to BRU and both Alitalia and SN flights are fully booked. As a last resort I went to the Vueling ticket counter where they had luckely still 3 seats left on the 18h05 flight which I had to pay for myself. So instead of a planned arrival into BRU on 03/01 at 7am we finally arrived at 04/01 at 9pm. Needless to say without luggage. Unless the only other option is going by foot I will never fly Etihad ever again.