Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1759 reviews
4/10
4 star Skytrax Rating
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10/10

Etihad Airways customer review

(Qatar)

One of the best rewards programme. Excellent food lovely cabin crew most of the time. Ground staff are pretty decent too at LHR MAN DOH and of course AUH. Interior is excellent. flight times and waiting times between DOH to UK are usually fine. I only wish EY would fly to BHX directly so that my journey would be DOH-AUH-BHX instead of having to do the whole DOH-AUH-AMS-BHX. Still other than that I continue to fly with EY because of their good service and lovely rewards programme even if it does involve inconvenience. I highly recommend this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Etihad Airways customer review

(United Kingdom)

London to Johannesburg via Abu Dhabi. I travelled with Etihad this time last year and was pretty happy with the service and thought it was good. I pretty much always pick the cheapest flight with the least amount of waiting so thought it was good. A year later I used Etihad again and I am not so impressed. Between the two Etihad flights I flew with Emirates which I found to be far superior. The staff were friendlier the seats more comfortable the food nicer and the entertainment far better. In that year I found Etihad to have slipped a fair bit. The service was not so great and staff didn't come round to offer drinks so regularly. The food on the Etihad flights is ok but there never seems to be anything other than curry! Even for breakfast there was curried chicken and the sandwich snack was the same! I didn't bother to eat because of this. The choice of entertainment was also very poor. There was not a vast choice of current films a choice of only 2 (old) documentaries and the music selection was really poor with no track listings or individual artists just compilations of various artists and no information. There were hardly any children's films either it was very poor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Etihad Airways customer review

(United States)

Flew from Abu Dhabi to Chicago on the 777 business class. On the ground service with Etihad chauffeur provided pick up from hotel. Brought to separate check in for first and business and then escorted to the wonderful lounge. Great new plane with easy to use and comfortable seats and wonderful attendants. They even came to ask whether they could make my flight more comfortable? I can't wait to fly this airline again. Food service is excellent and on demand. You eat when you want. Service and product on this run is excellent.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Etihad Airways customer review

(Ireland)

Return flights from KUL-AUH-DUB on January 12th. Boarding in KL was hassle free and quick. Flight was with Jet Airways at 2.30am took off on time and light snack served. Cabin light dimmed until 2 hours before landing however flight attendants brought regular drinks through the cabin. Breakfast was fine as was entertainment. Flight attendants were professional but not overly friendly. Boarding for flight to Dublin was chaotic to say the least. Only one person dealing with approx 300 passengers until eventually 3 more arrived. Suddenly we had 4 chiefs and no one willing to do the basics of checking people through. Words cannot describe the inefficiency of what was happening. This meant after a bus ride to plane we were an hour late taking off. Welcomed on board by name by the flight attendant at top of steps. This set the tone for the flight with smiling attendants who were very obliging to every request. Food was fine and again regular drinks brought through cabin. Overall an ok experience apart from the disaster that is Abu Dhabi airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Etihad Airways customer review

(Australia)

I would not recommend Etihad. I flew from Perth to Munich via Abu Dhabi and return. Food was generally terrible. All options were gone by the time they got to me leaving only fish which I don't eat. After a fuss they found me a no-fish meal. The hot food is served in a plastic-lined container the taste of which went all through the food. Every corner is cut with the airline. the hot towels are disposable they do not separate or recycle any of their waste the blankets are thin and small barely covering your arms. The service is not very polite and frequent. The cabins are clean and presentable but that's about it. It is a very cramped cabin and for the price which was more than other airlines that offer great service its really not worth it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Etihad Airways customer review

(India)

Travelled from Bangalore to Las Vegas on January 3rd. After a delay of 2 hours in Bangalore and subsequently 2 hours waiting on the runway finally reached Abu Dhabi 4- 5 hours later than scheduled. Subsequent to this was scheduled to flight EY 101 to New York at 12.00pm but the flight did not take off until early morning 2am. Apathy of the staff was appalling as there was no forthcoming information on the status of the flight actual reason for the delay and no arrangements made to comfort the passengers!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Ireland)

I am a frequent flyer due to work but this was my first and last time using Etihad Airways. I would say this was the worst airline I have ever travelled with. The planes are old and cramped the staff are unpleasant and the food terrible. My eight hour flight from Abu Dhabi to Dublin felt like days. I will be using more reputable airlines in the future such as South African Airways or BA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Etihad Airways customer review

(United Kingdom)

Flew Etihad from Abu Dhabi to London on B777-300. Ground handling very good and cabin service excellent with nice mix of nationalities among cabin crew. However very disappointed with economy class seating. Seat was narrow hard and very uncomfortable. Good sized toilets though (BA please note).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Etihad Airways customer review

(Switzerland)

Business class passengers boarded in the same crowded and uncomfortable bus than Economy not even separated by a strap. Business class seat is very uncomfortable (compared with other airlines such as British Airways Swiss United Airlines). Not very large as kind of "wall" next to each seat. Due to this wall you can sleep laying on your back but don't even try to sleep on your side you won't be able to fit your legs. This is very uncomfortable and as I said not that large for your arms. You just can't get comfortable. We waited a long time on the ground and waited 25 minutes to receive any information from the crew. finally took off with a 1.5 hr delay. Service was ok and food very good. Missed our connection ZRH-GVA and was told or to wait 7hrs for the next Etihad regional flight or to go by train. They didn't want to pay for a seat with Swiss that was departing 2hrs later.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Ireland)

I have travelled twice on the Dublin - Abu Dhabi Route in the last month the seats are tiny with very little leg room and I am a small person. On the 4 flights the food offered was awful so do pack a lunch for yourself and you get offered very little to drink a half full glass/cup of tea cola or wine. You have to ask and ask to remind them to give you another juice. The food trays were left for a long time before being cleared away. The staff were not at all happy either on the ground or in the air a smile and eye contact go a long way. Check in on the Etihad Desks in Abu Dhabi is very slow so give yourself plenty of time. One of the flights was delayed 3 hours with no meal voucher offered so I decided to use the Lounge but was told my Silver card could only be used in Terminal 1 I was flying out of Terminal 3! I never had an issue getting into a lounge in any other airport. Etihad Advertisement is great but the product or service is not great. Taking all things in it might be better to fly in and out of Dubai as it is only 2 hours down the road. All that glitters is not gold with this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no