Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1759 reviews
4/10
4 star Skytrax Rating
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2/10

Etihad Airways customer review

(South Africa)

JNB-AUH-BKK-AUH-JNB. I don't expect a personal service in economy class but just observing the crew I got the impression that they do not want to be there. Food is inedible. I have travelled on many airlines but Etihad's food is by far the worst. If I could rate the food 0 out of 10 I would. AUH-JNB flight on an old Jet Airways aircraft .The only reason I travel Etihad is because I always seem to find the cheapest fare. I would not recommend otherwise. This was my 8th trip with them and I can only say that they are consistently bad!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(United Kingdom)

20th April 2015. I flew from Manchester to Abu Dhabi-Abu Dhabi to Sydney return. I was very happy with the seating which I found to be comfy and reasonably spacious. The staff were pleasant and helpful and the food was adequate. The inflight entertainment was great. All in all great value. Abu Dhabi airport has an Irish bar where you will pay £7.50 for a pint of Stella. There is also a smoking room in the bar for those of you who smoke. On arrival at Abu Dhabi you do feel like your in a cattle market but once through passport control its fine. I would fly with Etihad again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Etihad Airways customer review

(Australia)

First time with Etihad. Flight 0454 Abu Dhabi to Sydney 13 hours. The flight departed 20 mins late but the captain explained the problem with traffic in the area. Face washes menus kiddies packs comfort packs with sox etc brought around. Real ear phones not plugs etc. I had seat 23 d on the B777 aisle seat with a spare to my right which was helpful. The cabin was neat and clean. The cabin staff were really good. Nothing was a problem. This is a long flight but staff came through every 30 to 40 minutes with water and / or juice. Drinks were served before the meal and with the meal. Meals were ok but I don't really eat much on long flights. I do enjoy a beer and had no problem getting an extra one or two as we approached Sydney. The cabin staff were friendly and attentive. I have flown with all other carriers on the Kangaroo route and on the basis of this flight I would rate Etihad up with the others. At this time they are very competitive so I rate them very good value. We arrived 30 minutes early.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Etihad Airways customer review

(Australia)

Travelled from Australia via Singapore to Abu Dhabi last month. The flight over wasn't too bad and the crew were pretty efficient and pleasant but on the whole I thought it was a shabby cabin with uncomfortable seats that were almost impossible to recline in fact I thought they were fixed upright as no one seemed to be able to recline their seat. When we travelled back from Istanbul the flight was worse. Once again seats that did not recline without a real struggle and crew that seemed indifferent to the needs of passengers and they seemed to operate in a chaotic manner at meal times. We waited ages for the meal then didn't get the bread roll and after the meal were completely missed when it came to the longed for cup of tea. I had to ask for a drink of water once as they did not regularly come around and I felt like it was an imposition. Some of the crew seemed unfriendly and cold and it didn't make you want to use that airline again. We missed our connecting night flight due to a delay and the next day Etihad didn't put my name on the passenger list for the next leg home only my husband which wasn't ideal and took a long time to sort out leaving us to rush to get on the plane without breakfast or anything. Wouldn't go on that airline again too budget and not enough comfort weren't allowed to book emergency row seats either and my husband and I are both tall people.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Etihad Airways customer review

(United Kingdom)

May 10th Kathmandu - Abu Dhabi EY293. May 11th Abu Dhabi - London Heathrow EY019. I was in Nepal to provide relief aid after the earthquake and was asked to return on the next flight out of the country. Some people would be annoyed that the flight from Kathmandu to Abu Dhabi was delayed which subsequently meant that I missed my connecting flight from Abu Dhabi to London however I was not. The flight from Kathmandu to Abu Dhabi was great I can't complain one bit. I was given my desired seat there was even a seat left between me and a fellow passenger which meant loads of space the leg room was huge. Also as a fairly large guy I was satisfied that the tray wasn't balancing on my stomach for this flight. Once I landed in Abu Dhabi I just missed my connecting flight. The security team were very quick with the bag checks and everything so I can't fault them. I went and spoke to the gentleman at the transfers desk he put me on the next flight out I requested an aisle seat and was provided with an exit door seat. The flight from Abu Dhabi to London was excellent. I'll be sure to fly with Etihad again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Etihad Airways customer review

(United Arab Emirates)

Flew from Abu Dhabi to LAX on code share flight operated by Etihad. Check in at airport was very cold and almost rude. This was a first the check in staff has been excellent in the past. Flight delayed with poor notifications. Crew was pleasant but not friendly. Service slow and food average with below average beverages. Wines are very cheap and low quality for business class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Etihad Airways customer review

(Ireland)

My husband and I flew from Dublin to Perth via Abu Dhabi and back on the Airbus A330. From Abu Dhabi to Perth and back we had the same seats 31A and 31C. In 31C there was a terribly cold draft on the aisle seat which resulted in my arriving in Perth with the most severe sinusitis I have ever had and my right shoulder was very sore. I wore a long sleeved shirt a woolen jumper and had the blanket pulled up but despite that it was freezing. On the way back my husband sat in 31C and he had a T Shirt long sleeved shirt and woolen jumper and still had to get his raincoat down and wear that with the hood up. Other parts of the plane were not so cold so there must be a problem with the cold air vents blowing on 31C. It would be useful for one of your crew to fly long-haul in that seat so that you can get the measure of the problem. On this plane there are no individual air vents so presumably the cold air comes in at one spot and that must be just behind 31C. I would recommend this airline to others but not that seat.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(United States)

San Francisco (SFO) to Bangalore (BLR) via Abu Dhabi (AUH). Price was reasonably low. Etihad maintained regular communication about my travel and allowed me to upgrade to Business class. I skipped that offer and decided to travel in economy class. The day before travel I did online check-in and printed my boarding pass. On the day of travel all I had to do was to drop my bags. I thought it was a simple process of dropping them off. No Etihad agent checks the cabin bag for its size and weight and it can not exceed even 1/2 pound. There was no delay in the flight. There was a 10 minute delay. However passengers were greeted by crew members and they helped me to place the cabin luggage. They were cordial and helpful. We were given a hot towel upon arrival as well as the meal menu card. Crew were very cordial and willing to help. After serving the food they ensured the blinds were closed and there was no service for next couple of hours unless called by passengers. There were some empty seats and I was quick to use them up. I was surprised when the crew handed over my special meals to my changed seat. Flight arrived at Abu Dhabi an hour earlier than scheduled and hence we got an extra hour to browse through airport shops. My next flight was in 2.5 hours. What I noticed is that no compliance to ADA rules for Seniors and others who requires wheelchair access to rest rooms or showers. Passengers have to climb three steps to use the rest rooms. The rest rooms at the airport were not clean. Maybe that's the standard AUH airport maintains. I boarded my next flight to Bangalore (BLR) and it was a smooth ride with a different set of crew and services of crew was excellent. I traveled back from Bangalore to SFO via Abu Dhabi and had an even better experience. Overall I am very satisfied with Etihad and would be happy to travel again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Etihad Airways customer review

(United Kingdom)

We travelled from Manchester to Bangkok via Abu Dhabi. Long Haul flights are not the easiest but our flight with Etihad was more than acceptable. The staff were polite efficient and provided an excellent service. The inflight entertainment system was far more reliable than some other airlines. The food served was probably some of the best quality I have been served on either long or short haul flights. All flights were on time. The aircraft was clean and tidy and the pillows blankets and comfort kits were more than adequate. The new style pillows were particularly comfortable. Abu Dhabi airport was probably the only slight negative. We were crushed into a small holding space and let through into security a few at a time. It was far too small a space to accommodate the number of passengers passing through. Hopefully this will be sorted once the building work is complete. We have travelled long haul with various airlines in the past and Etihad rate up with the best such as Cathay and Singapore and rate far higher than Qatar Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Etihad Airways customer review

(United Kingdom)

Recently flew Manchester to Abu Dhabi and onward to Saigon Vietnam. I was shocked at the lack of legroom on these flights and found them to be very cramped and uncomfortable for a long haul flight. Incredibly the hours flight from Saigon to Danang via Vietnam airlines was much more comfortable. I think that Etihad would be far better spending money on improving economy class than paying Nicole Kidman to advertise the comforts of business class for the wealthy few. The food was somewhat poor as well. For the first time in 35 years of flying my luggage was not transferred onto the connecting flight to Saigon and I was without it for 2 days. Etihad needs to improve considerably.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no