Etihad Airways

I flew Etihad Airways DMM-AUH-IAD return. DMM-AUH flight delayed by almost 1 hour. Couldn't use lounge, even though I'm a Silver member of Etihad FFP. AUH airport doesn't always use airbridges. and you have to use the bus from plane to terminal. Three security checks for US pre-clearance. Again, couldn't use the lounge after pre-clearance. The only lounge you could use as a silver member is Reem lounge in a different terminal (and that should be done before pre-clearance). Also, the departure area is a bit small, so it can get crowded sometimes. AUH-IAD flight was great. After you land, you just walk out with your luggage. IAD-AUH Silver members were allowed to use IAD lounge, which was amazing. The lounge is newly built and very professional staff. Flight was also great. AUH-DMM was delayed a bit but was great. Overall I would rate my trip as 7/10, but with the lounge access at IAD, I would ramp it to 9/10.

First time flying with Etihad Airways (Heathrow to Trivandrum via Abu Dhabi), and a very disappointing experience. Our luggages didn't arrive on the day from Heathrow to Trivandrum and the same thing happened on our return journey from Trivandrum to London. The choices of food served onboard the flights were not enjoyable either. We have always previously flown with Emirates and can now say we certainly prefer it. I can't believe Etihad Airways has won awards!?

Etihad Airways Business Class from Abu Dhabi to Athens on A330. The food was good, entertainment system was also good. The seat is flat and the blanket and privacy of business class seat made my trip relaxing and smooth. I recommend you to ask the crew for the travel kit, which includes eye shades and socks.

We flew Etihad Airways from Perth to London via Abu Dhabi in August and back in September, and were utterly disappointed with Etihad Airways. The service was poor and the staff never had a smile on their faces. On the way over we had a choice for dinner - we were a quarter of the way through the aircraft there was no choice and only one option which when served was cold. Every time someone asked for a drink, the bar was closed, and when my husband asked for an apple juice that was forgotten and never arrived. On the way back we were served chicken breast, mashed potatoes and veg at 6.00am in the morning. Totally inappropriate and not enjoyable. This was the first time we had flown Etihad Airways (we normally fly Emirates) and it will certainly be the last time. And we were not the only ones complaining. We were speaking to people at Heathrow who had an even worse opinion about Etihad Airways. The fares were expensive and when we decided to move our flight ahead by about 4 days we were charged an extra $700 - daylight robbery.

Etihad Airways Flight attendants were very friendly specially with kids. Children received a small bag with activity books, later useful to put documents. Seats were comfortable and the tvs worked well. Clean and large bathroom. Before we arrived they offered ice cream to kids and a greeting card.

Etihad Airways present themselves as a leading airline - are they for real?! I took a flight from Rome to Abu Dhabi in economy class, so I didn't expect anything special, but since this company apparently like to celebrate itself, I expected to be a bit better than regular economy - wrong expectation. The seats were narrow, uncomfortable and worn out. Space for legs was non existent. Service onboard was extremely poor, nobody really cares. My monitor didn't work so I asked the flight attendant if it was possible to sit somewhere else, the answer was "we will let you know after take off". Obviously soon after nobody cared any more about my request, and I didn't bother to ask again. I haven't seen a smile from the staff during the flight except for a male flight attendant (the only male), who was trying his best despite the miserable situation in economy. I was very thirsty so asked for some water and was told to wait for them to pass by with the trolley - a lady asked for the same thing and she received the same answer. We had to wait half an hour. At the end of the flight before leaving the plane they were in line with their plastic smile they need to have by the contract - apparently this only happens at the end of the flight. I really do not understand how this airline can consider itself a "leading airline", the level of professionalism and courtesy onboard is embarassing.

Missed our Etihad Airways connection in Abu Dhabi and not placed on next flight. After an argument with customer service we were eventually placed on the sooner flight. Then they lost my bag, and offered 26GBP for my trouble. I cannot believe they have won awards. Food was terrible, the ground staff were rude and lied. I travel quite a bit overseas for business and fly with Emirates, but I thought this time I would try Etihad Airways. Do yourself a favour and avoid this airline at all cost.

We flew Etihad Airways from Manchester to Hong Kong and return. We did economy on the first leg and paid for Business for the second leg from Abu Dhabi (AUH), so we had experience of both levels of service. Etihad Airways was on the whole okay with a lot of shortcomings in economy. They need to improve their customer service which was on occasion lacking. We used a sister airline (Air Seychelles) for business class and their service was very good to excellent.

We flew Etihad Airways from Abu Dhabi to Dusseldorf in Business Class. Excellent service provided by the cabin crew, they were very attentive. We found the food to be of an acceptable airline standard, served hot and well presented.

During a recent flight from Melbourne to Milan, Etihad Airways lost our luggage for 5 days. I would call Airport Handling (Etihad’s lost luggage agent at Malpensa airport) and after holding for about 10 minutes an automated voice would say ‘Our representatives are busy on other calls and cannot help you now. Please call back later’. The call would then terminate. It was incredibly frustrating. The only phone number I could find for Etihad was a ticket reservation number which went through to a call centre in Ireland. The representative there told me that he could not assist. The only means of contact I could find to contact Etihad was the complaints forum on its website. After not hearing anything for two weeks, I emailed again, and it seems that Etihad never received my complaint. Apart from one email from Etihad Airways asking when I sent my original complaint, I never heard back from the airline. I have contacted them four times to the prescribed email address, and never heard back. No assistance, apology or proper communication was given by Etihad Airways. The situation was handled appallingly. It ruined our holiday. On our return flight, we had to wait 2 hours in a plane on a runway from Abu Dhabi because ‘some passenger luggage could not be located’.