Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1759 reviews
4/10
4 star Skytrax Rating
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9/10

"food pretty good and very well presented "

(Australia)

Etihad Airways lounge in Abu Dhabi was superb with a high level of service, food really good, wine great, spa wonderful - they offer a shoe shine service. New flat beds close to the most comfortable I have flown. Crew were superb. Had an over two hour delay at the gate after the doors had closed due to congestion over Muscat but this was handled well and we watched a movie and had a drink. Can choose time of dining. The food was pretty good and very well presented but at times didn't work (herbed potato panacotta didn't work). Comfort of Boeing 787 superb. WiFi was free in Business. One of the best business class flights I have had in terms of service.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAbu Dhabi to Brisbane
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"staff on both legs of my flight were superb"

(United States)

Dublin to Bangkok via Abu Dhabi with Etihad Airways couldn't have been better. The check-in process in Dublin went smoothly, staff on both legs of my flight were superb, food was good by airplane standards, the inflight entertainment was decent and I had a lot more legroom than I'm used to. The only downfall was that my screen froze, because I was pressing buttons during an announcement. But I rather wanted to sleep, anyway. I fly frequently (usually American Airlines, US Airways, AirAsia, or Ryanair), and Etihad service was better quality overall. I'm not saying the service couldn't have been bad for some, perhaps these are one-offs. People usually only review when they've had either excellent service or poor service - and more often the latter than the former.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Bangkok via AUH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Ground staff at Abu Dhabi airport not friendly"

(United Kingdom)

London to Manila via Abu Dhabi and my first time to fly with Etihad Airways. It was not good, my flights delayed by 2-3 hrs. Food was so-so. Snack was instant noodles, and since I do not eat instant noodles, I asked for sandwich or biscuits. The flight attendant said they did not have any. He did not offer me anything else. I did not hear any apology. Ground staff at Abu Dhabi airport was not friendly when I asked her about my check-in. If they are not happy with their job, they should leave. Not recommending this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Manila via AUH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"arrival in Abu Dhabi chaotic"

(Australia)

The flight from Sydney to AUH was ok, crew pleasant and got extra drinks if requested, but I'm never doing 14 plus hours again. Seats were hard and uncomfortable after a couple of hours. Food ok but small portions and I received my special meal just once out of four meal services - not good enough. Arrival in Abu Dhabi was chaotic - why the need to go through security after getting off the flight and into transit? The queues were appalling. We'd booked Pearl Assist where they met us and fast-tracked us through lines to the lounge and took us back to the gate for the flight to Athens, really worth it. Bussed out to the plane in the searing heat for the flight to Athens, not a full flight so room to spread out. All flights near enough on time and they didn't lose our luggage!
AircraftA380 and A330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSYD to ATH via AUH
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"flight delayed a bit but was great"

(Saudi Arabia)

I flew Etihad Airways DMM-AUH-IAD return. DMM-AUH flight delayed by almost 1 hour. Couldn't use lounge, even though I'm a Silver member of Etihad FFP. AUH airport doesn't always use airbridges. and you have to use the bus from plane to terminal. Three security checks for US pre-clearance. Again, couldn't use the lounge after pre-clearance. The only lounge you could use as a silver member is Reem lounge in a different terminal (and that should be done before pre-clearance). Also, the departure area is a bit small, so it can get crowded sometimes. AUH-IAD flight was great. After you land, you just walk out with your luggage. IAD-AUH Silver members were allowed to use IAD lounge, which was amazing. The lounge is newly built and very professional staff. Flight was also great. AUH-DMM was delayed a bit but was great. Overall I would rate my trip as 7/10, but with the lounge access at IAD, I would ramp it to 9/10.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDMM to IAD via AUH
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"very disappointing experience"

(United Kingdom)

First time flying with Etihad Airways (Heathrow to Trivandrum via Abu Dhabi), and a very disappointing experience. Our luggages didn't arrive on the day from Heathrow to Trivandrum and the same thing happened on our return journey from Trivandrum to London. The choices of food served onboard the flights were not enjoyable either. We have always previously flown with Emirates and can now say we certainly prefer it. I can't believe Etihad Airways has won awards!?
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHeathrow to Trivandrum via AUH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"business class seat made trip relaxing"

(Greece)

Etihad Airways Business Class from Abu Dhabi to Athens on A330. The food was good, entertainment system was also good. The seat is flat and the blanket and privacy of business class seat made my trip relaxing and smooth. I recommend you to ask the crew for the travel kit, which includes eye shades and socks.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAbu Dhabi to Athens
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"utterly disappointed with Etihad Airways"

(Australia)

We flew Etihad Airways from Perth to London via Abu Dhabi in August and back in September, and were utterly disappointed with Etihad Airways. The service was poor and the staff never had a smile on their faces. On the way over we had a choice for dinner - we were a quarter of the way through the aircraft there was no choice and only one option which when served was cold. Every time someone asked for a drink, the bar was closed, and when my husband asked for an apple juice that was forgotten and never arrived. On the way back we were served chicken breast, mashed potatoes and veg at 6.00am in the morning. Totally inappropriate and not enjoyable. This was the first time we had flown Etihad Airways (we normally fly Emirates) and it will certainly be the last time. And we were not the only ones complaining. We were speaking to people at Heathrow who had an even worse opinion about Etihad Airways. The fares were expensive and when we decided to move our flight ahead by about 4 days we were charged an extra $700 - daylight robbery.
AircraftA380 / A330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePerth to Heathrow via Abu Dhubi
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"very friendly specially with kids"

(Brazil)

Etihad Airways Flight attendants were very friendly specially with kids. Children received a small bag with activity books, later useful to put documents. Seats were comfortable and the tvs worked well. Clean and large bathroom. Before we arrived they offered ice cream to kids and a greeting card.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Jakarta
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"service onboard was extremely poor"

(Spain)

Etihad Airways present themselves as a leading airline - are they for real?! I took a flight from Rome to Abu Dhabi in economy class, so I didn't expect anything special, but since this company apparently like to celebrate itself, I expected to be a bit better than regular economy - wrong expectation. The seats were narrow, uncomfortable and worn out. Space for legs was non existent. Service onboard was extremely poor, nobody really cares. My monitor didn't work so I asked the flight attendant if it was possible to sit somewhere else, the answer was "we will let you know after take off". Obviously soon after nobody cared any more about my request, and I didn't bother to ask again. I haven't seen a smile from the staff during the flight except for a male flight attendant (the only male), who was trying his best despite the miserable situation in economy. I was very thirsty so asked for some water and was told to wait for them to pass by with the trolley - a lady asked for the same thing and she received the same answer. We had to wait half an hour. At the end of the flight before leaving the plane they were in line with their plastic smile they need to have by the contract - apparently this only happens at the end of the flight. I really do not understand how this airline can consider itself a "leading airline", the level of professionalism and courtesy onboard is embarassing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRome to Abu Dhabi
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no