Etihad Airways

Doha to Manila via Abu Dhabi. After realising that there was a title error on my Etihad Airways ticket, which was under MRS and should have been MR, I was shocked to find out that in order to change the title a 75 USD charge will apply. I could not believe that a title mistake could cost so much, I would understand 10 USD, but 75 USD is a complete scam. I feel extremely annoyed with this penalty. I relucantly made the change and paid as I do not want any issues when I fly. Is this really allowed for such a small change of details, this was not a flight change, just a title!

Frankfurt to Bangkok via Abu Dhabi, and I had a very pleasant experience with Etihad. From check in to being greeted in the business lounge. Boarded the flight and found myself upgraded to first class. Onward flight to Bangkok again wonderful service. Return journey was also pleasant and enjoyable. Lovely staff both on ground and air with everything ok. Food on all sectors was great.

Etihad Airways sends an email at 5:18am about a change in our flight. Our flight was originally at 10:45 pm but got changed to 5:15am. Why couldn't they have let us known earlier. Are they that incompetent? What do they expect us to do with less than 12 hrs before departure. When I called to see what they could do all I got was a non-caring shrug and "sorry, we can't do anything please speak to a representative when you land in Abu Dhabi". I mean not even an offer to cover any additional costs that I will be incurring due to their fault. Now I am stuck scrambling to get new flights to my connecting destination. Etihad does not care for their passengers. Thanks for all the stress, Etihad.

Edinburgh to Phuket via Abu Dhabi return with Etihad Airways. On both flights coming and going on holiday, all food choices offered on menus were not available with only the less desirable food on offer. Many comments were made about this on board. Seating not particularly spacious for long haul flights and interaction between staff not very impressive with distinct feeling of disinterest to be helpful with each other noted on two occasions. Luggage went on to Australia instead of Phuket holiday destination, but was delivered to holiday address later that day.

I flew Etihad Airways from Madrid to Phuket via Abu Dhabi. Although the plane was OK and the services seemed average, the problem was in the return. I tried to do the check-in online, even called the call center 10 times because I couldn't do it online and still they told me to do it at the airport in the 1 hour scale I had in Abu Dhabi. When I arrived to Abu Dhabi I had overbooking, had to take another flight and make another stop, and obviously arrived late to Madrid. When I arrived they had lost my luggage and sent it to me 2 days after. The "compensasion" they gave me is a voucher who I can just use in Etihad Airways flights with 1 million conditions I will never have, and obviously implies spending another 1000 euro in their company. Nobody answers my complains and they don't even have a number for it. I'd think twice if you are about to book with this airline.

Athens to Manila via Abu Dhabi with Etihad Airways. Athens to Abu Dhabi my cabin was economy class. Air hostess was cold polite and most of times their behavior become rude. They don’t pay so much attention to serve passenger correctly. From Abu Dhabi to Manila, I was upgraded (paying a very logical amount) to business class. Business class lounge was very convenient, clean, and the food was really nice with a lot of choices. Onboard my the cabin staff serving me was very polite but I had the feeling that he did not understand me well when I ask for something. Food was not in business class level, plus he forgot to serve me the main course dish (tenderloin beef). When realize that was too late. Etihad need to make more improvements, competition is very hard.

Melbourne to Athens via Abu Dhabi. On the first leg between Melbourne and Abu Dhabi one of the entertainment systems froze about 2 hours into the flight and no one was able to reset the screen for the whole flight. The luggage didn't arrive in Athens despite a 3 hour stopover in Abu Dhabi, so had to waste the afternoon waiting for luggage which arrived the next evening around 7:00pm. Tried ringing Virgin Australia as it was a codeshare but they were unable to help or call Abu Dhabi, but did give me a number to ring. On the Abu Dhabi Athens leg were told the bar had closed when trying to order a ginger beer, but noticed drinks continued to be delivered to other passengers? Luggage finally arrives and one suitcase was damaged.

San Francisco to Delhi via Abu Dhabi on Etihad Airways for the first time. It was an average experience. Flying time and layover time was the shortest for the route I flew. Abu Dhabi airport is unimpressive. Food above average, service average. Inflight entertainment was average. Seats were cramped and uncomfortable for a long haul flight. Ground service at New Delhi airport was terrible. They missed the one bag I checked in. Understaffed ground service crew took 90 minutes to finally document a missing bag report before I could leave. There were no follow up calls, it was impossible to get through every time I called. Finally got it 3 days after landing but the ground staff were poorly trained and highly unprofessional. Overall I would say Emirates is better in every respect. Etihad is cheaper but you get what you pay for.

Sydney to Abu Dhabi on Etihad Airways A380. Cabin staff friendly. I'm a nervous flyer so having space, the ability to lie flat, large screens and noise cancelling headphone all helped make the trip more enjoyable.

Amsterdam to Abu Dhabi with Etihad Airways. the seats are small and cabin crew seemed unmotivated throughout the flight. Very poor quality customer service generally. Bags damaged beyond repair and still waiting 8 weeks for a response. The airline advertises 'deals' and 'sales' but check before booking during these times. I have found on two occasions that regular ticket prices were actually cheaper than the 'specials' they promote.