Etihad Airways

✅ Verified Review | First time using Etihad Airways, on my trip from Jakarta to Frankfurt via Abu Dhabi. The food offered after departure was a nightmare. No dinner menu in Business class on a nearly 9 hour flight. They offered a steak sandwich which was awful. Hard toasted bread with something between. Not able to serve salmon bagel which was on the breakfast List. Crew was okay. Wine and drinks offered also. Seats are too narrow in my opinion for pleasant Business Class feeling. Flight Entertainment of competitors is better. Will not choose again for Business.

✅ Verified Review | San Francisco to Colombo via Abu Dhabi. I fly this route frequently - typically using Singapore Airlines, Qatar Airways and Emirates This is the first time I flew Etihad. The only complain I have is the food. The quality of food, and the availability of snacks, was very poor. The other airlines I mentioned are all superior. I do like the short stop-over times and I also like the US Customs clearance in Abu Dhabi

Melbourne to Edinburgh via Abu Dhabi. Lounge in Melbourne is fantastic. On arrival you are offered a drink and given a menu. There's table service from there and they call the flight. Onboard all good. Service prompt and food is fine. Easy transfer in Abu Dhabi, no queues but the place was packed. Flight to Edinburgh was fine though breakfast was below average. In Edinburgh all priority bags were off last, from exiting the aircraft to getting bags was 50 mins. Defeats the purpose of getting off the plane first and this is not the first time this has happened. I also think that as a business class flyer there should be some wifi available free. Perhaps 30 mins or so - would be a nice touch.

✅ Verified Review | We travelled using Air France / KLM from Perth via Abu Dhabi and Amsterdam to Toulouse in France. The return journey mirrored the outward trip. The leg between Perth and Abu Dhabi outward and Abu Dhabi to Perth inward was with Etihad Airways who codeshare with KLM / Air France. On the outward bound we chose to have dinner (we took off shortly after 5pm) at 7pm but when the time came we were told that the food had largely run out and all that remained was some soup. This was accepted in our stride as sometimes even with the best of intentions things can go wrong. However the service by Flight Attendants on this leg was very ordinary. On the way return journey (Abu Dhabi to Perth) we came off a KLM Boeing 787 where the service by the Flight Attendants was simply superb and then boarded the Etihad Boeing 787 for the last leg home. The difference in standard of service in the Business Class cabin between KLM and Etihad was like chalk and cheese. The Etihad cabin crew were all but invisible. I finally gave up waiting for a meal to be brought around and went to sleep. Whilst the Etihad aircraft was new, clean and comfortable the standard of the cabin crew was probably the worst I have ever encountered. Where the Flight Attendants managed to hide during the trip is a mystery. To say that Etihad Flight Attendants are not on the same page as Singapore, KLM, Air France, Emirates or Qantas is an understatement.

✅ Verified Review | Istanbul Sabiha Gokcen to Abu Dhabi on A320. Cabin crew on this flight was one of the worst I've met. No smiles and it feels like they do not want to be there in the first place. Food is forgettable, the main course is very small in portion and cabin crew rarely distribute water through out the flight. IFE content is good for a narrowbody aircraft but the quality of the screen is very poor. The near empty place and on time departure/arrival were the only positive experience on this flight.

✅ Verified Review | I traveled from Karachi to Los Angeles on June 26, 2016 via Etihad and my flight was significantly delayed over 5 hours and this basically caused me to miss a very important meeting. Etihad staff at Abu Dhabi Airport made it worse as they were unable to keep the passengers in the loop of what was happening and the delayed time. Additionally, the baggage claim at the LA airport for Etihad was the worst thing ever. I have not seen such a small belt even for domestic flights and then the belt stopped for like an hour and no body was telling us what was going on. Overall it was a dreadful first experience travelling with Etihad.

✅ Verified Review | Perth to London via Abu Dhabi. Had a great flight on the Boeing 787 and A380. The cabin ambience was very relaxing and food and drinks were good. Only gripe is no airbridge at Abu Dhabi so had to take a bus to the terminal. Have flown Perth to London multiple times but first time on a Middle East carrier and would fly Etihad Airways again.

✅ Verified Review | Traveling with a family of 6 including 1 toddler and 1 baby, our family went through the ordeal of having one of the adults getting left being at Abu Dhabi airport due to the airline over booking the flight - even though all of us were travelling on confirmed tickets. On top of that the ground staff was not accommodating for letting our luggage get checked in at one go. Once in the air (having lost one of the travelling members stranded at the airport) the cabin crew was not well adept for taking care of family requirements and we were often shunned for simple requests like a glass of water. Definitely not a family friendly airline to fly with!

I have been traveling Etihad Airways for a long time, and today was probably the worst experience for us - me and my family. Flying from Abu Dhabi to Lahore, the flight was scheduled to leave at 2:10 pm. After checking into the Business Class lounge, we were informed that the flight had been delayed by 3 hours due to "technical issues". Adding to our disappointment, we were further informed about yet another 3 hour delay. After waiting the prescribed time, another delay was announced. It's extremely disappointing that the airline was unable to accommodate us with another plane; considering the airport has multiple planes on standby for other flights.

✅ Verified Review | Tokyo to Amsterdam via Abu Dhabi, and I had a pleasant experience with Etihad. Great service with more than I've come to expect from an economy class flight. The food was good, the staff seemed happy to help, and the in-flight entertainment was good. I'll fly Etihad again if I have the chance.