Etihad Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1168 reviews
5/10
5 star Skytrax Rating
Filter Reviews by :
Show
8/10

Etihad Airways customer review

(United Kingdom)

I flew from Manchester UK to Melbourne Aus via Abu Dhabi. All my flights to and from Melbourne were punctual clean efficient and more comfortable than expected given I was in Coral Economy Class. I have been on long haul flights with a number of airlines to India and USA and I must say that I was most impressed by Etihad and would recommend this Company. The cabin staff were exemplary in meeting the needs of all their guests treated everyone with respect and yet made me feel like a special individual. My only reservation is that if you seat at the back of the plane the menu choices can run out. However it is possible to pre-book a meal from a drop down list when booking.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Etihad Airways customer review

(United Kingdom)

2 passengers travelling as a couple LHR-HKT via AUH EY18/EY1996 15-16Jan 2014. These flights and the return in March were booked with Trailfinders UK in summer 2013. Seats were requested on the LHR-AUH flights both ways but seats on the AUH-HKT sectors could not be requested as it was operated under a code share agreement with an Etihad partner Air Berlin. The day before departure I visited the online check-in site at the permitted -24 hours to find seats on the first sector had been allocated window and aisle as requested. There was a very limited option for change so it had been well worthwhile requesting at booking. However second sector seats were allocated as 16K and 15D in opposite aisles making travel as a couple impossible. No option for change. I made a request for more equitable seats at baggage check-in LHR and the agent was able to offer us seats together in 20AC on the second sector less attractive seats due to the missing window in this row but otherwise fine. Once underway on time service on the first sector was in the modern CX/SQ mode a little better in some respects a little less so in others. Food was acceptable even tasty with a pre dinner drink and wine with the meal. Missed was the CX mid flight ice cream. Great IFE. Abu Dhabi was a work in progress crowded busy and confusing with the need to pass through security again. Better is promised for 2015. The second sector on Air Berlin was OK reasonably efficient slightly brusque cabin crew attitude and edible rather than tasty food. No pretence of offering a superior service. No alcohol offered on this breakfast flight but I believe it would have been available on request. Slightly primitive IFE. A quick route from Heathrow to Phuket slightly under 15 hours including stopover. Competitively priced 30 kg baggage allowance and service levels as you would expect but such a pity you can't pre-book seats. So home at the end of the return trip and time for a final verdict. Would we use them again? No not unless they integrate more effectively.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Spain)

Flew from Manila Philippines to Malaga Spain on 8th March. Flight supposed to be delayed for departure from Manila for 2 hours which ended to be 3.5. I lost my connection to Dusseldorf and ended up in a queue along with at least 500 people from other flights and different connections lost. There was no type of prioritization communication from staff and they were totally lost. We were standing in the queue for 5 hours looking at the staff behind the counter. When I reached the counter I kept hearing "one minute sir one minute" for about an hour before getting a new reservation for connections the next morning at 4 am so 20 hours later. I then went to terminal 1 since I had to take my boarding pass from there the guy could not print them from Terminal 3. Went there sat in another queue for half an hour just to be told that I was at the wrong counter to get boarding passes for Turkish airlines and I should move to another. There are no signs whatsoever and no people that could provide useful information. It is acceptable to miss a connection it happens everywhere but the level of incompetence and lack of interest in Abu Dhabi is just ridiculous. Not flying Etihad again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(United Kingdom)

Manchester - Abu Dhabi flight 16 25/12/13. A very uncomfortable journey freezing conditions with everybody wrapped in blankets staff unable to rectify. Very small seats. Return flight was just as bad on 9/1/14. 7 hours of discomfort.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Etihad Airways customer review

(United Kingdom)

MAN-AUH-BNE. Travel out Jan 14 return Feb 14. The Pearl experience from start to finish was excellent with a couple of caveats UK chauffeur each way all on time and friendly. Check in and lounge at MAN easy and helpful. Food and drink in lounges plentiful apart from BNE where the lounge is operated by NZ airways and the am food choice limited. The men's lavatory was in need of cleaning and refreshing. In flight al a carte of a good standard as was the anytime kitchen on all legs. Both MAN and AUH lounges can be congested as has been mentioned. A request for a special wheat free diet didn't really work as the two courses offered on the first meal serving were chicken starter followed by chicken main. My companion reverted to ordering off the main menu for all other meals. Gluten free bread was not offered. Transfers at AUH were not clear for fast track passengers and there's no lounge or fast track at all in Singapore on the stop over. Flat beds comfortable I'm 180cm tall and slept well. No jet lag to worry about. IFE not the best particularly western music Mainly B rate films although I found enough to watch. In all a very good experience and would use again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Etihad Airways customer review

(United Kingdom)

LHR-AUH-LHR in business class. Started badly as the chauffeur service decided to park round the corner of my building and not tell anyone it took 30 minutes of trying to contact the airline before we finally found them. Got to the airport my flight was more than an hour late due to late inbound equipment. Flight out was okay I had very high expectations as this was my first time with Etihad and I had heard great things. Return flight forget about it. I'm stuck in the mess at Abu Dhabi airport at the moment where technical problems closed the airport briefly. The customer service systems have totally different (and unrealistic) information versus the departure boards in the lounge. Staff are overwhelmed. If you are connecting through this part of the world stick with Emirates I will in the future.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Etihad Airways customer review

(Australia)

Paris-Abu Dhabi-Melbourne first class. Paris to AUH no staff in first class cabin spoke French. Service was haphazard at best. Sink in main bathroom was blocked and this reported to crew. The same aircraft serviced the AUH-Melbourne sector. The sink was still blocked. This airline has some excellent staff however the standards are extremely uneven and one is left with the impression that training could be improved.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Etihad Airways customer review

(Belgium)

BRU-AUH-KUL and back. Service on board and staff were very good. The seats were very narrow on the first flight but much better on the airplane leased from Jet Airways. The food was quite tasty and the IFE was acceptable. But the transit at Abu Dhabi was terrible. The airport wants to play with the big boys but it lacks the facilities to do so. Way too many passengers than they can handle so extremely long queues. It took me two hours just to get from one plane to the other. Long bus rides from the plane to the terminal and vice versa. Wifi doesn't work properly. I thought Etihad was quite good but because of Abu Dhabi airport I am not going to fly with Etihad again. Next time I will take Emirates or Qatar Airways to go to Kuala Lumpur.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Etihad Airways customer review

(Canada)

I have flown with Etihad 4 times in Pearl Business. This last flight (from Abu Dhabi to Toronto) will be my last. Prior to this the service was decent - as was the plane. This last was tired old and the staff was MIA. The only time they answered the call button was when I pushed it by mistake. My next trip to India will be with Emirates.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(United Kingdom)

KUL-AUH-LHR 11/2/14. MAS Golden Lounge in KLIA continues to go downhill. Alcohol now served in a completely separate section near the entrance. You really feel like a leper having to walk all the way through the lounge to get a drink. The lounge even though recently refurbished is dirty and already looks tired. Check In was good but everything else until leaving was very poor as MAS also handle boarding and baggage checks at the gate. KUL-LHR flight superb great food staff service wine and the attention staff give each passenger is impressive. Aircraft interior looked like it had be recently refreshed and that was nice Etihad were starting to look a little tired. So well done there. AUH lounge is a disaster too busy and for a flagship it really let's down one of the best airlines around. Boarding was a mess and we ended up standing (no seats) at the gate for 45 minutes. Flight AUH to LHR great as above save for a child in Economy who decided to scream for most of the flight - but the airline can't be held responsible for the bad behaviour of passengers children. Why do people with children believe it is acceptable to trouble everyone else? All in all another excellent trip marred only by the MAS lounge and the transit through AUH lounge. Definitely recommend Etihad as one of the best - hope that now they do KUL twice daily they will invest in their own lounge at KLIA.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes