Etihad Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1168 reviews
5/10
5 star Skytrax Rating
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7/10

Etihad Airways customer review

(South Africa)

Flight from Abu Dhabi to London 28 March. Transfer from an Air Seychelles flight easy but a long walk. Flight to London delayed but information board gave no reason and how long the delay would be. Ground staff didn't seem to know. A 90min delay. Flight full. Families had been separated and ground staff had no clue how to resolve and were just inept. Boarding chaotic with no order. Shame as once on board and off the ground the cabin staff were excellent. Nothing was too much trouble. Food good - a snack bag to start with (flight left around 3am) and then hot breakfast prior to arrival. Good entertainment system. Seats somewhat cramped - they get in an extra seat across a 777 like Emirates - and seat pitch average. Good fares. Need to improve the quality of ground staff at Abu Dhabi as this spoils a good product in the air especially their cabin staff. Worth considering.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Etihad Airways customer review

(United Kingdom)

SYD-AUH EY 455 5th March. AUH-MAN EY 021 planned departure 6th March actual 7th March. Our major points of contention with the airline and Abu Dhabi airport are: Poor or non existent communication with any of the passengers poor or non existent communication between various members of staff inconsistency of information especially on the airport display boards rudeness from some of the staff (ground crew) although many were polite friendly and tried to calm passengers as much as possible. Abu Dhabi airport does look very impressive from the outside (viewed due to need to use a transit hotel in the city) the duty free/shopping area looks smart and there is a good deal of high tech equipment but: it is small and cramped for the number of passengers travelling through even if the flights are on time staff are either incompetent or badly trained. Communication with passengers is abysmal - PA announcements are limited and the display boards are very inaccurate. The abudhabiairport.ae website is inaccurate and not kept up to date catering facilities would make a small village shopping centre look impressive - and they do not cater for either the volume of passengers or offer them much by way of choices. The idea of queuing in order to get into a departure gate lounge is pathetic at the least and you do not make passengers queue for over an hour just to get to this point. On the plane the service started well with a very attractive stewardess taking our food order but after that they all disappeared. We are used to cabin crew walking thru regularly to check on passengers but with Etihad you have to use the call button! We would not recommend Etihad.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(United States)

JFK to Mumbai via Abu Dhabi. The staff in Abu Dhabi were very rude they have zero understanding of the boarding process. Flight was delayed by 1 hr and they kept saying the flight was on time. Food was ok. Return journey similar issue. Flight from Mumbai to Abu Dhabi was delayed 2 hrs. Abu Dhabi to JFK flight was good. I would not travel Etihad again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Etihad Airways customer review

(Australia)

EY470 SIN-BNE on A332. A lot of gimmicks on their seats. They are very sturdy and you unfortunately need to give it your all for a recline no wonder some people say you can't recline on their Y seats. Cabin crew were a diverse bunch so were their level of hospitality. IFE not the best I have experienced. Food was okay but their tea was too strong!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Etihad Airways customer review

(Greece)

Flight 0090 March 9 to March 24. Athens to Manila. Almost no empty seats. Food was bad. One sandwich for lunch and plain rice with some beef for 8 hours of travel. Limited space. 30 minutes delay on Abu Dhabi. Good staff. I would avoid Etihad and prefer Emirates or Qatar.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Etihad Airways customer review

(Australia)

BKK-AUH-DUS in Business. The flight from BKK to AUH was uneventful however in Abu Dhabi the transfer was horrible bad signage arrogant and unfriendly assistance and than the overrated F Class Lounge. The check in to DUS was a complete nightmare there were other flights as well departing from the same lounge nobody really understood what's going to happen. Our flight delayed by hours. Than finally boarding no delays anymore. There was no communication at all. Transfer to aircraft via bus. Inflight entertainment did not work the breakfast served was not eatable at all. On my return journey to Australia I selected a different airline.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(Australia)

Flew from Brisbane to Bristol via Abu Dhabi and to Dublin. As usual excellent flight but chaos in Abu Dhabi both ways. Waited 56 minutes to disembark appeared to be problems getting buses from plane to terminal. Abu Dhabi airport taking far too long with its improvements many less experienced travelers would not tolerate the waiting and misinformation. Being a gold member having very little advantage in Abu Dhabi.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Etihad Airways customer review

(United States)

Worst experience from AUH to IAD. After sitting on the plane for 3 hours we had to disembark. Long story very much shortened communication from airline personnel was non-existent. Ultimately the flight arrived 23 hours late. After transmitting my objective impressions to Etihad management I received no acknowledgement whatsoever.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Etihad Airways customer review

(United Kingdom)

I flew from Manchester UK to Melbourne Aus via Abu Dhabi. All my flights to and from Melbourne were punctual clean efficient and more comfortable than expected given I was in Coral Economy Class. I have been on long haul flights with a number of airlines to India and USA and I must say that I was most impressed by Etihad and would recommend this Company. The cabin staff were exemplary in meeting the needs of all their guests treated everyone with respect and yet made me feel like a special individual. My only reservation is that if you seat at the back of the plane the menu choices can run out. However it is possible to pre-book a meal from a drop down list when booking.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Etihad Airways customer review

(United Kingdom)

2 passengers travelling as a couple LHR-HKT via AUH EY18/EY1996 15-16Jan 2014. These flights and the return in March were booked with Trailfinders UK in summer 2013. Seats were requested on the LHR-AUH flights both ways but seats on the AUH-HKT sectors could not be requested as it was operated under a code share agreement with an Etihad partner Air Berlin. The day before departure I visited the online check-in site at the permitted -24 hours to find seats on the first sector had been allocated window and aisle as requested. There was a very limited option for change so it had been well worthwhile requesting at booking. However second sector seats were allocated as 16K and 15D in opposite aisles making travel as a couple impossible. No option for change. I made a request for more equitable seats at baggage check-in LHR and the agent was able to offer us seats together in 20AC on the second sector less attractive seats due to the missing window in this row but otherwise fine. Once underway on time service on the first sector was in the modern CX/SQ mode a little better in some respects a little less so in others. Food was acceptable even tasty with a pre dinner drink and wine with the meal. Missed was the CX mid flight ice cream. Great IFE. Abu Dhabi was a work in progress crowded busy and confusing with the need to pass through security again. Better is promised for 2015. The second sector on Air Berlin was OK reasonably efficient slightly brusque cabin crew attitude and edible rather than tasty food. No pretence of offering a superior service. No alcohol offered on this breakfast flight but I believe it would have been available on request. Slightly primitive IFE. A quick route from Heathrow to Phuket slightly under 15 hours including stopover. Competitively priced 30 kg baggage allowance and service levels as you would expect but such a pity you can't pre-book seats. So home at the end of the return trip and time for a final verdict. Would we use them again? No not unless they integrate more effectively.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no