Ethiopian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 602 reviews
5/10
4 star Skytrax Rating
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5/10

Ethiopian Airlines customer review

(United Kingdom)

Mombasa-Addis-Heathrow. Like two separate airlines one excellent the other best avoided. MBA-ADD in a 737 offered great seats average snack charming crew. In ADD separate van as promised took J class pax to terminal. Cloud 9 lounge is huge but stuffy and overcrowded. Worst boarding procedure I've experienced all pax at gate before time but staff created chaos. Awful old 767 to London - like stepping back into the 80s. Two seats I tried were broken no proper IFE ancient central TV monitor woken for identical snack as on local Mombasa flight refused it unable to understand FA's English. Crew charming but looked slightly embarrassed by it all.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Ethiopian Airlines customer review

(United States)

DC to Addis return. Also took some domestic flights as well. Inflight entertainment was good and leg room not bad given to my height. Food was edible and we had several meals. Crew members were very nice and quick to answer call lights. Our domestic flights were very good compared to domestic flights in the US. Food was good and price very reasonable. ET needs lots of improvements when it comes to customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Ethiopian Airlines customer review

(United Arab Emirates)

Dubai-Addis Ababa-Johannesburg return. Flights on time. Planes from and to Dubai were modern 777 with excellent inflight entertainment on individual screens. Plane from Addis to Joburg return were old 767 with no AVOD. Food good from Dubai and Johannesburg and poor quality for flights originating in Addis.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Ethiopian Airlines customer review

(United States)

This past week flying Addis to Washington DC our 17 hour scheduled flight turned into a 30-hour nightmare. Communication from the cockpit was nearly non-existent. They ran out of drinks and the toilets were filthy. Our delay included 3 hours on the tarmac in Naples (with no exit) and 9 hours on the tarmac in Rome waiting for fuel. At no time during the excessive delay were we offered a chance to exit the plane. We missed our connecting flight(s) home.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Ethiopian Airlines customer review

(United Kingdom)

Flew Business Class from Kinshasa to Addis Ababa and onto Bangkok. I have had better quality entertainment and food on Economy Flights of other airlines. The inflight entertainment was a shared TV and showed one awful movie. On my flight to Bangkok which was an 8 hour flight we had one awful meal in total and even though we arrived at 8 in the morning we got no breakfast not even a cup of tea/coffee! It's very unfortunate that I have to return back using the same airline as the ticket has already been purchased but I will never use them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Ethiopian Airlines customer review

(India)

PNR-ADD-BOM. Pointe noire to Mumbai via Addis. Wrote to reservations for a special meal request the reply was prompt and helpful. At Pointe Noire airport requested a window seat was given aisle seats on both sectors instead. Leg room from PNR-ADD was terrible. I was given a fruit meal which was nothing but an apple and a few slices of watermelon. Some of the cabin crew on this sector was polite but some of them were rude and disinterested. 45-50 mins before landing in ADD I went to ask for a glass of water. While one of the crew was about to hand over a small bottle of mineral water she was told off by a colleague and asked to give a glass of water from one of the taps. The inflight magazine was missing from the seat pocket. The flight from ADD-BOM was better. Again I got the requested fruit meal and was identical to the earlier one. This time the aircraft and legroom was much better. Each seat had an inflight magazine headphones etc. Entertainment was from overhead screens. All flights were more or less on time. I am a frequent flier on ET and their service has remained the same over the years. You can never be sure of consistency it depends on the cabin crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Ethiopian Airlines customer review

(South Africa)

Johannesburg to Rome. Cabin staff were friendly. Had a 30 minute transfer time and Ethiopian had procedures in place to make sure passengers made it to the next flight. The seats were comfortable and the food good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Ethiopian Airlines customer review

(Kenya)

Nairobi-Addis-Delhi. The planes are old and dirty. There was no personal inflight entertainment system on the seats and the common TV had nothing better to show but some boring documentary. Food was terrible but the cabin crew were attentive and polite. Our return flight Delhi to Nairobi was a prop aircraft very uncomfortable terrible food.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Ethiopian Airlines customer review

(Zambia)

We checked in at Heathrow and had no problems check-in opened more than 3 hours early and the queue was short given 5 desks were open. We were however asked to sign a declaration that we knew we would be required to pay £10 per Kg above 7Kg of carried on baggage. Having read previous reviews of this 'scam' we were prepared and most things were sent as checked in luggage. On boarding we realised that the 7Kg limit including duty free was not a 'scam' but a bare necessity as the plane was so old it did not have the overhead locker space to deal with the modern traveller. There is no onboard entertainment. Transit in Addis was ok plane arrived on time and the connection was smooth. Overall we left on time and we arrived on time at a reasonable price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Ethiopian Airlines customer review

(Australia)

We booked months in advance but Ethiopian cancelled that flight at the last-minute and charged an exorbitant last-minute fare to change to the next scheduled flight. They showed no interest in retrieving the luggage that they'd jettisoned nor in forwarding it to our hotel once they did arrive. Desk staff were reluctant to seat the two of us together preferring us to each sit between strangers. Ordered vegetarian meals were not provided. Avoid this outfit if possible. Cabin staff helpful and went out of their way to to provide alternative meals.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no