Ethiopian Airlines

We booked months in advance but Ethiopian cancelled that flight at the last-minute and charged an exorbitant last-minute fare to change to the next scheduled flight. They showed no interest in retrieving the luggage that they'd jettisoned nor in forwarding it to our hotel once they did arrive. Desk staff were reluctant to seat the two of us together preferring us to each sit between strangers. Ordered vegetarian meals were not provided. Avoid this outfit if possible. Cabin staff helpful and went out of their way to to provide alternative meals.

The domestic flights departed on schedule despite rather chaotic airports and ATRs were well kept and the crew friendly. ADD- IAD flight in Business also very nice and attendants was thoughtful and efficient. The seat in B777 but has fewer position adjustment than some others and took a bit of fiddling to get right but was comfortable. The food was tasty and served real style. The lounge in ADD is far too small for the evening traffic and by about 21.30 there was standing room only. The fact that we arrived in IAD almost 2 hours late was never mentioned.

RUH-ADD-RUH and domestic sectors (Gonder Lalibela). Cabin crew not particularly attentive or helpful. Check-in fast and efficient both RUH and ADD. Chaotic boarding on ADD-RUH due to two aircraft being laid on for the same flight/dep time. Inflight ok and as expected. Airfare competitive and convenient dep times. Domestic: on time efficient clean aircraft no hassles. Fares/seats available at very short notice.

ADD-IAD-ADD and ADD-NBI. I found it an enjoyable flight full of inflight services. Crews are very co-operative and providing all the necessary support when requested. There was enough information as to the status of the flight once it took off.

An awful experience from New Delhi to Lagos. No proper arrangement for entertainment seats are small and uncomfortable. Staff did not respond to call buttons. I will not recommend this airline.

International flight from Washington DC to Addis Ababa. Food exceeded expectations. Even in Economy class we were given 2 choices of food. The plane was delivered one month before and was brand new. The entertainment centre in front of you was touch screen and had a wide selection of popular movies music and more. A blanket was provided along with a sleeping mask amenities and a choice of magazines. Towards the middle of the flight flight attendants set up stations along the plane with different sodas and other drinks.

FRA-ADD-ZNZ. The journey started with pure typical African choas at check-in. Later at the gate I was upgraded into Business Class but onboard kicked out by cabin crew (according due to mishap by Lufthansa ground crew). Second try in Economy Class. Everyone was given headphones for the IFE until the crew realized that this aircraft IFE system was broken - they knew before as the safety demo was done already manually! After dinner-service and duty free the lights turned off - lights on shortly before for landing. After 7hrs flight no breakfast at all just a muffin and a glass of juice served. Best part the crew come around during breakfast to collect the used headphones (there was no usage!). Transit in ADD a nightmare always only 1 toilet after security per terminal not per Gate or Flight etc. Flight to ZNZ better shorter flight but much more food - problem all food from ADD was in very poor condition - like texture taste smell. I think Ethiopian Airlines is not ready yet to enter Star Alliance - and a lot of work has to be done!

EBB-ADD-BKK return in Business Class. Check-in at EBB was easy and fast however as most of the time the check-in in BKK was horrible. It took me over 1 hr 20 mins to check-in at Cloud Nine Counter as there were many non-Business Class passengers using that counter with too much luggage and many with no confirmation. Restriction on Cabin luggage should be reinforced as many have too many bags suitcases etc. Food and service in Business Class is very good but entertainment is poor old and often non functional. Also many seats need to be refit and fixed as they do not recline or leg rest broken.

EBB-ADD-EBB. They are punctual with clean aircraft with pleasant staff. Food in Business or Economy is excellent.

I would have rated them a good airline apart from the fact they fly international routes with a propeller aircraft dash 8. I flew Addis to Mombassa route on this aircraft for 3 hrs and it was awful the seats were small hard and did not recline. I could not describe the relief when we landed such aircrafts are only for short haul domestic flights not lasting more than 30 minutes to load international passengers on a 3 hour flight on such an aircraft is to have a total lack of consideration for your passengers.