Ethiopian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 511 reviews
5/10
4 star Skytrax Rating
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7/10

Ethiopian Airlines customer review

(Australia)

RUH-ADD-RUH and domestic sectors (Gonder Lalibela). Cabin crew not particularly attentive or helpful. Check-in fast and efficient both RUH and ADD. Chaotic boarding on ADD-RUH due to two aircraft being laid on for the same flight/dep time. Inflight ok and as expected. Airfare competitive and convenient dep times. Domestic: on time efficient clean aircraft no hassles. Fares/seats available at very short notice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Ethiopian Airlines customer review

(Kenya)

ADD-IAD-ADD and ADD-NBI. I found it an enjoyable flight full of inflight services. Crews are very co-operative and providing all the necessary support when requested. There was enough information as to the status of the flight once it took off.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Ethiopian Airlines customer review

(India)

An awful experience from New Delhi to Lagos. No proper arrangement for entertainment seats are small and uncomfortable. Staff did not respond to call buttons. I will not recommend this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Ethiopian Airlines customer review

(Ethiopia)

International flight from Washington DC to Addis Ababa. Food exceeded expectations. Even in Economy class we were given 2 choices of food. The plane was delivered one month before and was brand new. The entertainment centre in front of you was touch screen and had a wide selection of popular movies music and more. A blanket was provided along with a sleeping mask amenities and a choice of magazines. Towards the middle of the flight flight attendants set up stations along the plane with different sodas and other drinks.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Ethiopian Airlines customer review

(Germany)

FRA-ADD-ZNZ. The journey started with pure typical African choas at check-in. Later at the gate I was upgraded into Business Class but onboard kicked out by cabin crew (according due to mishap by Lufthansa ground crew). Second try in Economy Class. Everyone was given headphones for the IFE until the crew realized that this aircraft IFE system was broken - they knew before as the safety demo was done already manually! After dinner-service and duty free the lights turned off - lights on shortly before for landing. After 7hrs flight no breakfast at all just a muffin and a glass of juice served. Best part the crew come around during breakfast to collect the used headphones (there was no usage!). Transit in ADD a nightmare always only 1 toilet after security per terminal not per Gate or Flight etc. Flight to ZNZ better shorter flight but much more food - problem all food from ADD was in very poor condition - like texture taste smell. I think Ethiopian Airlines is not ready yet to enter Star Alliance - and a lot of work has to be done!
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Ethiopian Airlines customer review

(Canada)

EBB-ADD-BKK return in Business Class. Check-in at EBB was easy and fast however as most of the time the check-in in BKK was horrible. It took me over 1 hr 20 mins to check-in at Cloud Nine Counter as there were many non-Business Class passengers using that counter with too much luggage and many with no confirmation. Restriction on Cabin luggage should be reinforced as many have too many bags suitcases etc. Food and service in Business Class is very good but entertainment is poor old and often non functional. Also many seats need to be refit and fixed as they do not recline or leg rest broken.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Ethiopian Airlines customer review

(Uganda)

EBB-ADD-EBB. They are punctual with clean aircraft with pleasant staff. Food in Business or Economy is excellent.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Ethiopian Airlines customer review

(Kenya)

I would have rated them a good airline apart from the fact they fly international routes with a propeller aircraft dash 8. I flew Addis to Mombassa route on this aircraft for 3 hrs and it was awful the seats were small hard and did not recline. I could not describe the relief when we landed such aircrafts are only for short haul domestic flights not lasting more than 30 minutes to load international passengers on a 3 hour flight on such an aircraft is to have a total lack of consideration for your passengers.
Seat TypeBusiness Class
Value For Money 12345
no
6/10

Ethiopian Airlines customer review

(Bahrain)

BAH-ADD-JNB return in Economy. Bahrain to Addis good flight on time with good service new 737 (800). Some confusion when changing in Addis with tight schedule. From Addis to JNB old 757 with little room for carry on baggage causing problems for passengers arriving on the plane last. However good on time flight with decent service. Return leg delayed again due to carry on baggage not fitting onboard. The baggage problem delayed take off causing very tight connection at Addis and no transfer of hold luggage which only arrived 24 hours later at Bahrain. One criticism is that Ethiopian would not deliver the late baggage to me and I had to return to the airport to collect it causing some inconvenience.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Ethiopian Airlines customer review

(Lebanon)

Addis to Lebanon and the crew were awful. Considering I was flying Business class there was little to no service and definitely not worth the price paid.
Seat TypeBusiness Class
Value For Money 12345
no