Ethiopian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 591 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
na

Ethiopian Airlines customer review

(Saudi Arabia)

Saudi Arabia Riyadh to Ethiopia then transit to Johannesburg the same route when coming back. I'm very disappointed with ongoing flight cancellations very disorganised unreliable and getting worse instead of improving. No entertainment very filthy with ugly marks on every seat. The airport in Ethiopia is overcrowded with a lot of people pushing each other - not organized at all. I will never use this airline and I would discourage anyone from using it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Ethiopian Airlines customer review

(Uganda)

For the price the service say is ok. By market standards comparing with the competitors like British Airways Emirates etc the service is way below standard. I took the 8.15pm flight from Heathrow. My destination was Entebbe but we had to go via Addis Ababa. We were meant to leave Addis Ababa at 10.15am but we left at 12.08 implying that were delayed for 2hrs. We got no communication from them about the delay until after 40mins. They just stood outside chatting! Surely if this is the way Ethiopia is leading Africa then it means Africa will never move on.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Ethiopian Airlines customer review

(Kenya)

Addis Ababa - Rome Fiumicino Oct 25 2013. Washington Dulles DC to Addis Ababa Nov 4. Addis Ababa to Kotoka Airport Accra Nov 13 2013. It is a very good experience traveling with Ethiopian from America and Europe to Africa. The airline is very punctual efficient up to standards and above compared to a lot of failed airlines in the world. Fast growing with modern technologies including Dreamliner with smiling flight attendants.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Ethiopian Airlines customer review

(Turkey)

ET 619 KUL-BKK 22 Nov 2013 Boeing 767. First and last time I will fly Ethiopian Airways. I choose ET because it is a Star Alliance member. No mobile application for check-in. No self check-in kiosk at the airport. At the counter I got my BP after 10 minutes waiting because of the slow system. On board: broken seat screen under average clean seat and overhead bin not providing arrival card for Thai immigration. Cabin crew trying to be nice but when you ask something they were unresponsive and rude. I asked for coffee after finished my tea and was served the coffee unwillingly. During the taxi all CC were roaming around and they didn't care that some passengers were on the phone. Food was good and tasty even though there was no fork and tissue pack on the tray.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Ethiopian Airlines customer review

(Slovenia)

We were supposed to be flying on Ethiopian airlines from the Seychelles on 1st Nov 2013. However due to "a slight mechanical problem" the flight was delayed for 48 hours. They refused to rebook us on other flights and kept us waiting for 2 whole days. No update on the situation was given the staff were rude insensitive no one apologized for the delay even more no one bothered to care. They simply disappeared from sight. On the second day they actually took us back to the airport and let us wait there for 7 hours before telling us that the plane had not been fixed yet. All in all we had to spend more than 20 of those 48 hours at the airport. I guess it's fine as long as there are no problems but they are terrible when things go wrong. I'll never fly Ethiopian airlines again. Why they are a member of Star Alliance is a mystery to me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Ethiopian Airlines customer review

(United Kingdom)

Outbound 03/11/2013 ET701 LHR-ADD 11K. Was flying home very last minute as my mother died very suddenly. The Dnata ground crew were great on check in and gave me a quiet seat as requested. I had to travel with assistance as was meant to start chemo on 04/11/2013 and all was okay until an hour after take off. I went to the loo and found about 20 people waiting the reason three toilets were broken on board leaving only four for over 200 pax! On arrival at ADD no wheelchair and we disembarked via stairs Left on tarmac waiting for bus for 20 mins. At the terminal I was told to find my own wheelchair. On boarding my flight to Ndola ET871 the escalator was broken so was carried down backwards. Lift to plane was broken so had to wait to board and was last on. Again crew were great. 12/11/2013 ET871 NLA-ADD and ET700 ADD-LHR. Flight 871 was fine but again on arrival at ADD no wheelchair. The cabin crew off 871 ended up finding me a wheelchair and wheeling me themselves. After complaining I was allowed me to use the business class lounge for my 5 hour transit. All I needed was to be able to sit in a quiet place. On boarding ET700 I found the seat to be broken and very uncomfortable. The crew were great but in the end they are let down by ageing 767 300ERs that have seen better days. It was like flying in the 80's especially as there was only overhead TV entertainment showing French films to and from London!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Ethiopian Airlines customer review

(Canada)

Just returned from a trip to Tanzania. All 4 flights were on time excellent service on check-in excellent inflight service on all the flights. Our luggage did not connect with us from ADD to Kilimanjaro but made it on the next flight. Excellent communications between tour company and airline to get our luggage to us. They are completing a new airport in ADD so their claim to be the hub in eastern Africa is on its way.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Ethiopian Airlines customer review

(United States)

Flew Ethiopian from Kigali to Paris with the Paris connection in Addis. Upon arriving in Addis I learned that I had been routed through Stockholm with an insane 1 hour stop at 2.30am in Cairo! Despite there being plenty of business class availability on the Addis - Paris direct flight Ethiopian airport staff claimed they could not move me. Quite frankly I have not seen a more inept and unhelpful airport operation in a very long time. They aggressively push their star alliance affiliation but claim to have no ability to access star alliance reservations etc. Infuriating. Business class in flight service as good was fantastic but Ethiopians 767-800 business class seating is terrible - especially for a 9 hour flight with an hour stop in Cairo. Never fly this route on these planes.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
8/10

Ethiopian Airlines customer review

(United States)

My family and I were flying from the US to Kenya via Addis Ababa. The layover in Addis Ababa was terrible: long lines through security; long lines waiting for our tickets to be printed crowded poor communication for travelers that were waiting for connection flights and generally poor technical service. Long story short we almost missed our flight. The aircraft was literally waiting for us to board. Our tickets had not been printed out. One of the airline ticket collector had to leave their post and quickly write out our names on sheets of ticket paper. Other than that the aircraft ride was good. Shaky worn out seats but relatively comfortable. We had been given the front-most seats closest to the exit. The best part of it all was the food! Honestly I felt that going through all that hassle and to get to eat what the kind and demure hostesses gave us was worth it. Well cooked unfrozen good filling tasty organic food!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Ethiopian Airlines customer review

(Belgium)

I was on the same flight from Seychelles to Addis Ababa on 1 November. Apart from leaving us so much time at the airport (25 hours in 3 days) we only got a coupon from drinks after asking and filling an official complaint to a police officer.We were told that we would be contacted to get a compensation from our office in Belgium but after I made contact myself up to now all I got was an excuse that the person dealing with his is on holiday. Worst thing after we were already 2 days late they remove us from the hotel at 11 am to save on the room cost just to sit in the airport to look at the checkin counter who opened only 2 hours later.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no