Ethiopian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 496 reviews
5/10
4 star Skytrax Rating
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5/10

Ethiopian Airlines customer review

(India)

DEL-PEK-DEL Business Class. Outbound check-in surprised to find that there was no dedicated check-in for business class. Boarding was swift and departure on time. Boeing 757-300 was not appropriate for 7 hour flight to Beijing. The product was outdated with old recliner style seats arranged 2x2 with decent legroom and was clean and well-mantained considering the age. IFE from mainscreen was poor and a problem on a day-time flight. Two meals were offered - hot canapes inedible and out of place even in economy class. FAs attentive and professional. A few hours later lunch was served which was much better with generous portions and good quality. Arrival in Beijing was without any hassles. Beijing-Delhi check-in was a mess in spite of a dedicated business class counter - unfriendly and inept staff. The whole process took over twenty minutes. Old Boeing 767 with the same seats but PTV's - IFE choice was limited with 3 movies running on loops. Hardly inspiring considering AVOD being a norm now even on many regional carriers. The dinner was of a high standard. The real issues came when I landed in Delhi. In spite of a new terminal Ethiopian had no clear signage as to where the bags were being delivered. Subsequently upon finding the correct conveyer belt I discovered my priority tagged luggage had not been off-loaded with the conveyer belt showing bags delivered for the flight. The same was with another passenger on the flight. Ethopian Airlines staff could not be found and when we finally found one we came across one of the most unhelpful and petulent staff I have come across. The person was firstly dismissive stating bags would come in later until we had to show him the screen on the conveyer belt. Finally he picked up his cell phone and dialled someone asking for two black bags. No attempt was made to check on the baggage ticket numbers. Finally we waited another ten minutes until he stated that it was time for him to go home and the bags would be delivered. We had to involve the customer service desk at Delhi airport who were helpful and ensured that we were attended to. Planes old punctuality good and inflight service excellent but the outdated product poor ground handling at Beijing and Delhi are major negatives.
Seat TypeBusiness Class
Value For Money 12345
no
8/10

Ethiopian Airlines customer review

(Canada)

Bahir Dar to Addis Addis to Lalibela return and Addis to London pleased with the service. They gave a lunch on domestic flights - better than in Canada. My complaint would be the lack of an individual TV screen on Addis-London flight but I rarely use the IFE.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Ethiopian Airlines customer review

(United States)

One of the worst long distance flight experiences I have had. IAD to Addis Ababa return with an additional 3 Ethiopian domestic leg. Not one flight left on time with absolutely no explanation from Ethiopian. Return flight from Addis to Washington DC left 3 hours late which resulted in missing my connections. I was advised that someone from Ethiopian would be available upon arrival to rebook my continuing flight. Not only was no one there it took another 3 hours to finally get some help from them and then they were so slow I missed the connection they booked me on. 4 people inside the Ethiopian office and 3 of the 4 doing nothing except talking on their personal cell phones. Inflight experience wasn't much better. My TV monitor had no sound the monitor in the empty seat next to me didn't work at all and I left my flight attendant light on for 4 hours and not one attendant ever responded to it. The only positive comment I have is their 777 coach class was comfortable.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Ethiopian Airlines customer review

(United States)

LLW to TLV via Addis. LLW to Addis in 737-700 bit delayed but flight was positive. Business Class seats in 737 superior to those in South African Airways and lack of entertainment. Food was good. ADD-TLV in B757 business seat was old style food good and staff cordial and attentive. Surprised how Addis airport remains a smoking facility. Airport very basic.
Seat TypeBusiness Class
Value For Money 12345
yes
1/10

Ethiopian Airlines customer review

(United Kingdom)

I will never travel Ethiopian Airlines again. After a technical fault with the plane on our return journey home the plane was delayed and we missed all our connecting flights. The Cabin crew were rude check in staff made numerous mistakes on our boarding passes including wrong time for boarding. They just repeated the programme on the onboard video as it was a long flight.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Ethiopian Airlines customer review

(Canada)

Business class Lusaka to Addis. Old Boeing 767 with 25 year old business class layout - very old and very tired but a lot better than steerage and price not bad. Jet needs to be put out to pasture - the shake on takeoff unbelievable even for a B767.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Ethiopian Airlines customer review

(South Africa)

Johannesburg to Bangkok return with a stopover. Was the worst flight experience I've ever had. Out of the 4 flights not a single one left on time. Staff were generally unfriendly and unhelpful. Addis airport is about as basic as they come. The inflight experience was dismal. Cant remember the movie played but I do remember the picture quality is awful and the audio is out of sync. On my return trip I was delayed by over 24 hours and we were booked into a hotel for the night. The hotel was the only good part of the experience. For the delay we were given a 300 dollar flight voucher which I will not use regardless how cheap the flight is. Terrible airline.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Ethiopian Airlines customer review

(United Kingdom)

Flew to Johannesburg from London via Ethiopia return. Quite impressed by the hostess hospitality. Food good journey was smooth. The downer is no individual Inflight Entertainment. For the price it is a pleasant airline and I wouldn't mind using it again. When I got to Heathrow I couldn't find my luggage but within 2 days it was delivered to my house intact.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Ethiopian Airlines customer review

(India)

BOM-ADD-LLW return except on return leg had a 2 day stopover in ADD. On the outward journey BOM-ADD flight was delayed so I almost missed my next connection. Flight left at 6.30 am (1.30 hr delay) so had no sleep so can't comment about food entertainment as I was so tired that I woke up directly in ADD upon touchdown. ADD-LLW-ADD which was supposed to be direct both the times we halted in Lubumbashi Congo DR! Due to this both times we arrived later than scheduled. LLW-ADD flight left 1hr before scheduled departure time! Getting visa on arrival at ADD was a joke and after that there was a long queue for customs clearance. It took 1.15 hr mins to get out! But staff courteous and food was not bad. Was so fed up that I paid and upgraded to Business for last leg (ADD-BOM). Old 757 Economy looked terrible Business food and service was good.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Ethiopian Airlines customer review

(Tanzania)

DAR-ADD-LHR Business return in Economy - this will be the last time I use the carrier. A 13 hour delay in Addis (cargo door couldn't be closed) - was not their fault - not giving us any information (captain came on over 2 hours later whilst we were sitting on the runway to say he thought we were all asleep and didn't want to wake us up!) certainly is their fault. Handled very badly. Return legs economy - ground staff at Heathrow are a complete joke.
Seat TypeEconomy Class
Value For Money 12345
no