Ethiopian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 443 reviews
5/10
4 star Skytrax Rating
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7/10

Ethiopian Airlines customer review

(United Kingdom)

London Heathrow to Lusaka via Addis and Harare and back from Lusaka to London. Return journey very good particularly Lusaka-Addis leg where the plane was half empty. Staff were helpful and friendly. Trip out from London not so good took off about 9.30 but didn't get meal until 12.30 then took another hour to clear away before switching down cabin lights for sleep. But after reading the reviews it was better than I expected.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Ethiopian Airlines customer review

(Canada)

IAD to LUS via ADD in economy class return with a side trip to ZNZ. Inflight entertainment system worked only 20% of the time. Flights were all late by at least an hour with no explanation. Flight attendants were rude. The air conditioning broke while we waited for over an hour in 35 degree heat on the runway in ZNZ. Overall a very poor experience.
Seat TypeEconomy Class
Value For Money 12345
no
na

Ethiopian Airlines customer review

(United States)

Ethiopian Airlines was the worst travel experience I have ever had. Dubai-Johannesburg and back via Addis Ababa for the World Cup. The outbound flight was late missed our connection so had to stay overnight in Addis. Missed the first day of World Cup opening ceremony and game. On the way home no luggage when we arrived in Dubai. Two pieces turned up after a few days one was declared lost after 40 days. The customer service is terrible the flights are always late and the Business Class we travelled was the worst business class I have ever flown with.
Seat TypeBusiness Class
Value For Money 12345
no