Ethiopian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 591 reviews
5/10
4 star Skytrax Rating
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Ethiopian Airlines customer review

(United States)

Travelled from IAD to ADD then to LSK on July 1 - absolutely the worst flight segments ever taken. The flight from IAD to ADD was 90 minutes late with no explanation given. Once onboard the plane (777-300ER) smelt foul and it was evident the plane had not had a good cleaning in ages. Being a Star Gold Member you would think preference would be given for upgrades however the lead cabin staff informed me that was not Ethiopians policy. Once airborne the inflight entertainment system was below average. The food and snacks were awful had the airline stated their food was below par I would have bought something at the airport. Finally the communication skills of the cabin crew and even the captain was below average. My return journey was equal if not worse than the first leg. Plane smelt windows in the plane had not been cleaned in ages it took a cabin crew member 1 hour 45 mins to realize my call light was on. I could not move due to the miserable 3-3-3 configuration. Overall I will never use Ethiopian again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Ethiopian Airlines customer review

(Angola)

I recently flew from Luanda to Paris and was pleasantly surprised with the quality and service received on Ethiopian Airways. In most cases it was superior to it's more illustrious competitors in Europe.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Ethiopian Airlines customer review

(Italy)

Flight was from Rome-Adis Ababa-Kilimanjaro and back. Very old planes (very 70s in the layout) plus very dirty (no soap and no towels at takeoff). I had both flights back to Rome without entertainment at all! Couldn't fit in the seat and staff service is very poor (I buzzed three different times but no one showed up to ask what I needed. I had to physically stop them when they passed through the corridors. Asked for something to drink but got nothing. Please choose another carrier!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Ethiopian Airlines customer review

(United States)

This airline is one of two major airlines in East Africa. While they never lost my luggage that is about the only good thing I can say about this airline on which I flew over 30 segments due to my work. The airline attendants are chosen for their looks not their helpfulness or intelligence. The food is awful and the airplanes particularly the DSH-8 are old and noisy. They have obtuse rules - such as not allowing you to store your purse under the seat in front of you in an exit row. They do not prioritize luggage upon arrival and the gate agents don't seem to know what to do. Definitely not up to Western standards!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Ethiopian Airlines customer review

(Bhutan)

BKK-SIN ET626. Foul is about the only way to describe it. Passengers joining in BKK have the pleasure of getting on a plane that has just flown for 8.5 hours from ADD and not been cleaned at all. It reeked and was boiling hot. Everyone had moved everywhere so seat assignments meant nothing. Bathrooms were filthy. Dirty used socks were in my seat pocket. Garbage was everywhere. No seat back AVOD. I didn't want to touch anything - couldn't wash my hands fast enough after getting off. Loud tinny music for all of the taxi and take off and for a good 15 mins afterward. Only pluses were that the fare was low and as a Star Alliance gold member I had a decent luggage allowance and could use the TG lounge in BKK. Otherwise I am amazed that ET is a Star Alliance member.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Ethiopian Airlines customer review

(Australia)

We flew from Jo'burg to Addis in a brand new 777-300. Then to Stockholm in a 767-300. Although the latter was old it was as comfortable as could be. On the way back we were on an even older 767-300 with a totally failed ventilation system. It was extremely uncomfortable. 2 drunks on board during the extended stop in Vienna caused so much upset exacerbated by the heat. Finally the police came on board to remove one of them. The flight from Addis to Jo'burg was in a Dreamliner. The heroes are the ground staff at Addis Airport. They are endlessly patient and helpful. But the airport is a madhouse to the extreme. Why would a country allow it's flag carrier to grow so explosively and leave by all appearances the airport infrastructure behind? I would take them again because they offered the best deal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Ethiopian Airlines customer review

(South Africa)

Flew twice with Ethiopian Airlines from Entebbe to Johannesburg and it continues to be a pleasant experience. Staff are friendly and helpful. Will definitely recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Ethiopian Airlines customer review

(Ethiopia)

March 2014. Addis to London on Dreamliner. Had full breakfast in the best value cafe in Terminal 2 at Bole this is the one in the back row of shops not the London cafe. When I came out of there the queue for gate security had increased hugely but they came to the back looking for us London passengers and speeded us through. Flight left a little late but arrived early. This was the Monday daytime flight. Amazing views all the way including the Alps. Flew into Heathrow via superb views of Crystal Palace FC and Twickenham Stadium. Food and service first class.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Ethiopian Airlines customer review

(United Kingdom)

I flew to and from Nairobi and Addis and made two internal flights within Ethiopia. I was extremely disappointed with the airline: while it feels safe and the in-air experience is reasonable the ground experience at Addis Bole Airport is atrocious: was supposedly the international hub yet they had a single counter open for all ET flights (even after checking in at a kiosk I had to wait an hour in the heat with crying babies) seemingly under-trained staff and/or technical issues at check in completely chaotic baggage reclaim in Terminal 1; poor information and confusing signs. I also received SMS from the airline telling me my domestic flight had been delayed 3 hours and then that it had been cancelled - I therefore arrived 10hours late in Bahar Dar and missed my tour of the city. As it turned out the morning flight had run on schedule all along and with spare seats- yet another sign of the incompetence of the airline. I think the airline is very strong at marketing themselves as a serious international airline ('Proud member of Star Alliance' etc) when in fact it should work at sorting out basic logistics in its operations. Addis faces significant infrastructure problems at presents (including constant electrical interruptions) so no wonder this is a factor holding the airline back.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Ethiopian Airlines customer review

(United States)

I recently flew IAD-ABB / ABB-IAD en route to Entebbe on a 777-200LR each way. The seats on both planes were worn out. There was zero cushion left and you could see the indentions where the padding had worn away. This made both flights agonizingly uncomfortable especially on the 17-hr return flight. Additionally my seat back entertainment screen did not work nor did the USB port. All plane interiors were dirty especially on the ADD-EBB route. I would not fly this airline again on a long haul flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no