Ethiopian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 443 reviews
5/10
4 star Skytrax Rating
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6/10

Ethiopian Airlines customer review

(United States)

LLW to TLV via Addis. LLW to Addis in 737-700 bit delayed but flight was positive. Business Class seats in 737 superior to those in South African Airways and lack of entertainment. Food was good. ADD-TLV in B757 business seat was old style food good and staff cordial and attentive. Surprised how Addis airport remains a smoking facility. Airport very basic.
Seat TypeBusiness Class
Value For Money 12345
yes
1/10

Ethiopian Airlines customer review

(United Kingdom)

I will never travel Ethiopian Airlines again. After a technical fault with the plane on our return journey home the plane was delayed and we missed all our connecting flights. The Cabin crew were rude check in staff made numerous mistakes on our boarding passes including wrong time for boarding. They just repeated the programme on the onboard video as it was a long flight.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Ethiopian Airlines customer review

(Canada)

Business class Lusaka to Addis. Old Boeing 767 with 25 year old business class layout - very old and very tired but a lot better than steerage and price not bad. Jet needs to be put out to pasture - the shake on takeoff unbelievable even for a B767.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Ethiopian Airlines customer review

(South Africa)

Johannesburg to Bangkok return with a stopover. Was the worst flight experience I've ever had. Out of the 4 flights not a single one left on time. Staff were generally unfriendly and unhelpful. Addis airport is about as basic as they come. The inflight experience was dismal. Cant remember the movie played but I do remember the picture quality is awful and the audio is out of sync. On my return trip I was delayed by over 24 hours and we were booked into a hotel for the night. The hotel was the only good part of the experience. For the delay we were given a 300 dollar flight voucher which I will not use regardless how cheap the flight is. Terrible airline.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Ethiopian Airlines customer review

(United Kingdom)

Flew to Johannesburg from London via Ethiopia return. Quite impressed by the hostess hospitality. Food good journey was smooth. The downer is no individual Inflight Entertainment. For the price it is a pleasant airline and I wouldn't mind using it again. When I got to Heathrow I couldn't find my luggage but within 2 days it was delivered to my house intact.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Ethiopian Airlines customer review

(India)

BOM-ADD-LLW return except on return leg had a 2 day stopover in ADD. On the outward journey BOM-ADD flight was delayed so I almost missed my next connection. Flight left at 6.30 am (1.30 hr delay) so had no sleep so can't comment about food entertainment as I was so tired that I woke up directly in ADD upon touchdown. ADD-LLW-ADD which was supposed to be direct both the times we halted in Lubumbashi Congo DR! Due to this both times we arrived later than scheduled. LLW-ADD flight left 1hr before scheduled departure time! Getting visa on arrival at ADD was a joke and after that there was a long queue for customs clearance. It took 1.15 hr mins to get out! But staff courteous and food was not bad. Was so fed up that I paid and upgraded to Business for last leg (ADD-BOM). Old 757 Economy looked terrible Business food and service was good.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Ethiopian Airlines customer review

(Tanzania)

DAR-ADD-LHR Business return in Economy - this will be the last time I use the carrier. A 13 hour delay in Addis (cargo door couldn't be closed) - was not their fault - not giving us any information (captain came on over 2 hours later whilst we were sitting on the runway to say he thought we were all asleep and didn't want to wake us up!) certainly is their fault. Handled very badly. Return legs economy - ground staff at Heathrow are a complete joke.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Ethiopian Airlines customer review

(South Africa)

This has to be the worst airline I have ever flown. From late departures to no luggage at destination to late arrival missing connecting flights and spending the night on a bench (No accommodation at midnight) in Beijing. Just a mess from start to finish. The toilets were nothing but disgusting. On return to JNB our luggage was left in Addis with not a sole from the airline to give an explanation. Not the aircraft we were supposed to use but a 737 which I don't think can carry full pax and luggage and be able to carry the fuel on the leg Addis to JNB - so leave the luggage behind. The irate passengers was something to behold. Never again I say.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Ethiopian Airlines customer review

(South Africa)

ADD to JNB today. Staff at check in were friendly. Flight was good (service food on time etc) but what a shock when we arrived in Johannesburg and were told that none of the passengers luggage had been loaded. Only the crews luggage and that of passengers who had hand luggage that was too big to be accommodated was on the carousel. We were given no explanation as to why our luggage had not been loaded. It is interesting that the crew were not inconvenienced - only the paying passengers! This is not a way to treat customers - there may have been good reasons for why the plane flew without our luggage but it would have been good manners for the Captain to have informed us of the situations during the flight (or on landing): the reasons for the decision to fly without our luggage and what steps would be taken to remedy the situation.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Ethiopian Airlines customer review

(China)

HKG-Addis return business class with stops in Bangkok in both directions. Ancient B767s but old style business class seat surprisingly comfortable and was able to sleep. IFE pretty much non-existent. HKG-Addis had personal screens in business class which did not work so movies played on large screen at front of cabin. On return flight no pretence of personal screens or IFE of any kind and no films shown anywhere on the aircraft. Service friendly responsive and unobtrusive and superior to North American airlines. On return leg I was the sole business class passenger on Bangkok-HKG sector and my priority bags were the very last to arrive at the carousel. Price is good but I would only use this airline again if traveling to Addis from Asia as the schedule is very convenient.
Seat TypeBusiness Class
Value For Money 12345
no