Ethiopian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 591 reviews
5/10
4 star Skytrax Rating
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2/10

Ethiopian Airlines customer review

(Oman)

I have flown Ethiopian Airlines 3 times. None of my trip was smooth. I reserved my seat during booking. Somebody was in my seat and I was told its a free seating flight. I requested a Gluten Free Meal my meal was given to somebody else instead I was served different kinds of cheese with bread containing gluten. I have always been served chicken with rice and normal bread (Gluten) the same type of meal was served for breakfast. Delays are never announced. Flight was rescheduled without advance warning. Getting a wheelchair takes forever and not guaranteed this led us to miss our flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Ethiopian Airlines customer review

(United States)

I have flown Ethiopian Airlines 3 times in the last 4 months (DC to various countries in East Africa via Addis). I love that the airline has a direct flight to East Africa but I am getting tired of a few things that will likely make me use other airlines that pass through Europe. The tickets are good value for money but the more you fly it the things it doesn't do well start to grate on you. The food! Like someone else said it's bad. They have maybe 3 entrees on rotation (a curry chicken seems to be the most common) and it gets old fast especially if you connect on another flight and are served the same entree you ate a few hours ago. The desserts are often a soapy flavored mousse. The middle of the night snack is the worst- it is all carbs and bad! A muffin or croissant a white bread roll and a fruit cup. Essentially it's cheap and not good quality (in terms of airline food quality). Also they don't serve enough water throughout the 12-16 hour flight especially because you can't bring on your own water at the Addis airport unlike you can in the US. That makes for a long thirsty flight. I just got off a flight today where one of the bathrooms was completely out of commission and another had a sink that didn't drain. That's bad and I am not convince that these things get fixed between flights. If you need a cheap flight to Africa go for it but if you are like me and traveling for work it gets old very quickly. I want to save my NGO money and so Ethiopian Airlines is an economical option but honesty not sure that I can tolerate it much more. Also between November an February they did not change the films which meant that my 2nd round trip was a long flight without entertainment. That being said the system is good when there are programs and films you want to watch.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Ethiopian Airlines customer review

(Canada)

Ethiopian is a good airline all things considered including the pricing which is reasonable. I only have 2 complaints. One is the food. On my recent flight from Kilimanjaro Tanzania to Addis and then to Toronto I was served curried chicken and rice 3 times and this included the breakfast arrival meal in Toronto! The bread is stale also. The menu needs to be reviewed for travellers who do not eat chicken at rice every day as I know many Tanzanian and Ethiopians do. There are other nationalities flying on this airline and variety would be greatly appreciated. It is a 15 hour flight from Addis to Toronto and to have terrible food for such a long way is very unacceptable. Also the toilets are not kept clean during such a long flight and supplies are not renewed. however the staff are friendly and helpful and the coffee at least is good!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Ethiopian Airlines customer review

(United Kingdom)

We flew to Johannesburg South Africa (connecting via Adis Ababa). We had a fantastic experience. Brand new plane excellent service the in-flight entertainment works from the moment you board. Food was excellent and generous with the beverages (unlike other airlines). I recommend using this airline with full confidence. If you can fly in the day so you can see the beautiful landscapes of Ethiopia the Sahara the Mediterranean and so on.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Ethiopian Airlines customer review

(Italy)

I have been flying with this airline for twenty years. At first it offered good service but since it has set off on the path of expansion it standards have been rapidly deteriorating. Flight staff are poorly trained and only seem interested in looking nice (important but not enough). Its planes on the Rome - Addis route are old filthy and uncomfortable. More often than not toilets don't work! I complained to their customer service and did not even get a reply now I am booking a a much more expensive airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Ethiopian Airlines customer review

(Singapore)

It's a Dreamliner on this Addis Abeba to Shanghai route. Feeling happy for I love flying on the 787! This 10 hour flight has a roomy 2-2-2 configuration in business class. Although the flat beds are angled I was so exhausted that I slept well. The ground operations at the airport were completely disorganized so was happy to see that the staff onboard were much more collected. Had a great meal. Actually interesting choice of meals on this flight. While other airlines would have served a dinner and breakfast on a 10-hour overnight flight Ethiopian Airlines chose dinner and lunch combo. Two hearty meals. I like it for I was very hungry. Especially when they rolled out a tray of assorted Ethiopian specialities. Yummy! The IFE seemed to work well although with a very limited selection of movies. I also love the uniforms and branding of Ethiopian Airlines. The female uniforms are traditional - and the corporate colours very bright. Nearly fluorescent pink yellow and green. After a few flights with them I have to say they are excellent in the air but a total mess on the ground! Shame for they have a lot of potential.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Ethiopian Airlines customer review

(United States)

IAD-ADD-ZNZ-ADD-EBB-ADD-IAD 12/24/14 - 1/9/15. Comfortable flights (777-200 LR 777-300ER 767-300ER). Service onboard is good. Crew is very helpful. Cabins were clean but on the long range flights the toilets ran out of paper (both toilet tissue and paper towels). Many reviewers have commented about cleanliness of aircraft. I would fault the clientele and not the airline. Each time I boarded the planes were clean. Boarding process in IAD EBB went smoothly as did transiting ADD for IAD and ZNZ. The boarding process in ZNZ and ADD for flight to EBB was chaotic. No announcement made as to cancellation of our original flight. We ended up on a entirely different aircraft 757-200 with a new flight number. Flight segments from ZNZ-ADD-EBB were open seating. This was my first experience with Ethiopian Airlines. I would not choose this airline again because one has to transit through ADD. Transiting through ADD can be chaotic or smooth depending on where your flight is headed. Kudos to Ethiopian for screening for Ebola on arrival. On all planes 757 767 and 777 there was plenty of legroom. Inflight entertainment was unavailable on 767.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Ethiopian Airlines customer review

(Singapore)

Ethiopian airlines is terrible with consistent delays never making any announcements. After more than two hours of waiting for our flight it was a pleasant surprise that we got their new long-haul 787 Dreamliner on this relatively short 120 min flight from Arusha to Addis Ababa. Didn't have time to test out everything but I love the Dreamliner and its spacious 2-2-2 interior. Was great to get full-service on this short flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Ethiopian Airlines customer review

(United States)

The cabin was hot my TV did not work some toilets not functioning the flight attendants were rude. But those are all small quibbles compared to the 12-hour delay we experienced and the airline's refusal to take any responsibility for it. I was coming back to Pittsburgh from Kilimanjaro via Addis Ababa Rome and Washington. At Rome the plane had a mechanical error and Ethiopian sent us into the terminal. There was no gate agent to tell us what was happening or even where in the terminal to go. Instead of telling us that the problem would take 12 hours to fix which would have allowed us to see Rome a bit the airline kept telling us that boarding was imminent so we sat in the airport for around 12 hours. The airline bought each of us a croissant and a bottled water while the mechanics tried to fix the problem. Although there were other flights to the US leaving that morning the airline did not rebook us to those flights. Finally when we arrived in Washington twelve hours late the airline did not tell us about connecting flights or compensation and did not even provide a gate agent to talk to. Instead we were directed to email customer service. Although I was luckily able to get back to Pittsburgh the same night many others on the flight with longer connections had to spend an involuntary night in Washington. The flight from Washington to Addis Ababa was late too by about two hours. I deeply regret flying with Ethiopian and will never choose them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Ethiopian Airlines customer review

(United Kingdom)

I flew 5 months ago from Paris to Libreville and Back with a transit in Addis Ababa. It was the worst flight experience I have encountered. The seats were filthy and old. I missed my flight from Addis to Libreville which left earlier than expected I presume. When I purchased the ticket they told me I had 2 hours for connection and I thought it was enough. I had to spend a night in Addis. Next morning we were taken to airport and flew to Libreville and found out that my luggage is still in Addis and was told to wait for the next flight. Finally they did manage to reclaim my luggage after 5 days in Gabon. The return flight was no different. Same old aircraft unprofessional staff. Everything was a disaster and I will recommend this airline to no one.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no