✅ Trip Verified
| Bangkok to Hong Kong. I was on a 787 which was a continuation of a flight from Addis Ababa. Check in was not good. I was the first in line in the Star Gold line, and there were three open desks. But none of the staff appeared to be working. The one desk which was processing customers was dealing with someone who was clearly a difficult customer, and wouldn't be finished any time soon. Since I had only carry on luggage and had checked in online, I decided to skip the counter and verify my documents at the gate. No problem there. The plane was nearly empty--maybe 40 guests on a 787. We all got rows to ourselves. We boarded on time, but left a little bit late. The seats were worn out, this must have been one of the oldest 787s in the fleet. The entertainment system was also a bit beat up, but the selection of both international and African films was surprisingly good. The food was also a pleasant surprise, delivered quickly, tasty and hot. The inflight team had a way to go to live up to international standards. They seemed to be barely able to hide their contempt for their passengers, which seemed strange. But you could see where some of that was coming from, there appeared to be a training attendant who was constantly criticizing them, her face never broke from an angry scowl. I wouldn't not fly them again. But as long as there are other choices, I'd probably look elsewhere.