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| Buenos Aires to Tel Aviv via Addis Ababa. The customer service was the poorest! First, they charged me $300 more than what it shoes on their app - when I called customer service I had to wait more than 40 minutes to get to a representative that hardly spoke English and told me to Email them. When I did, they responded more than a week later saying the currency exchange was wrong and I was charged in Argentinian pesos and not in the local Ethiopian currency. At some point, they stopped responding to my emails. When I got to Tel Aviv I found out that my belongings in the checked suitcase were broken. I took pictures and sent it to the airline support email, I could only send one picture at the time. Although I sent several Email, I did not get a single response. On the day of the flight, I had 19 hours connection stop in Ethiopia, according to their policy I was supposed to get a night in a hotel, at their expense, which I was supposed to get during the check-in. The lady at the kiosk in Tel Aviv was so rude and kept me waiting till the 15 minutes before boarding, saying I could have booked a later flight and avoid the wait, therefore I'm not entitled to an overnight stay on their expense. Needless to say that when I booked the flight there was no such option (to avoid the wait with a shorter connection). After waiting for her to contact the whole airport, and texting a couple of private friends that had nothing to do with my flight, she told me I have 15 minutes to get to the gate or I will lose my flight. At the gate, I spoke with the "supervisor" who told me I should speak to the airline rep in Ethiopia, when I get there. She also screamed at me, saying its my fault for not choosing shorter connection time, even though I explained to her that I was never given the option. The rep's desk in Ethiopia didn't help much as well, but at the very least they were nice enough to plain to me that the kiosk in Tel Aviv could put me on a later flight that same night and shorten my connection to 4.5 hours. They explained that "they should have done it" or at least offer me that option since that flight was almost empty. I had to spend 19 hours at the not-so-traveler friendly airport in Addis Ababa. My one and only, nightmare type experience with Ethiopian airlines came to an end as soon as I landed back in Buenos Aires. Will never recommend this company to anyone!