✅ Trip Verified
| I had booked my ticket from Nairobi to Athens via Addis Ababa and the airline cancelled my scheduled flight due to COVID. When the airline resumed flights and I went to change my ticket, I was informed that the price had gone up (to double in fact) and even though it was a ticket I had already paid for, I had to pay for it again. 24 hours before departure I tried to check in online, but only the first part of my flight was available for check in. When I arrived at the airport ET had cancelled my flight from Addis to Athens, without notifying me, and had also booked me to fly 24 hours later, meaning I had to spend a day in Addis and arrive to my destination with 36 hours delay. The only way for me to reach my destination on the day i had planned (which was important) was to fly via Rome, adding 9 hours to my trip, and a lot more risk of contracting COVID, as i had to wait for hours at the airport and later fly with a plane that for some reason was crowded in the front half, while the second half remained empty. My trip lasted a total of 21 hours, and cost 1100$. My husband flew a day later with Lufthansa, and was there 12 hours later, having paid 600$. when I complained about this and requested to be refunded the difference I paid, someone replied 'Please kindly note that whenever schedule change or routing change occur we understand as our passengers’ plan may be disrupted but sometimes such decisions are necessitated due to operational or unforeseen circumstances'. After having flown with this airline a few times, I have come to the conclusion that it's ok to fly with them if if everything goes smoothly, but if something goes wrong and you need assistance and customer service, they become the worst.