| Kigali to Tokyo via Addis Ababa. Terrible airline. I am often forced to fly Ethiopian as I work throughout Africa and there aren't choices for carriers. If anything (anything at all) goes slightly awry relative the original plans (flight delays, bad weather, ticket date change, upgrading), they are absolutely incompetent and unable to to provide any customer service. I've been re-booked on a different flight without notice, only finding out at the airport, and told to go back home. On other occasions, I've had to change the ticket, but had tremendous issues reaching their so-called "global call centre", which, despite being '24 hours' often seems to have no one working. Rescheduled/delayed flights often lead to missed connections on other Ethiopian planes, but those later flight-legs are not fixed by the airline, so you're left with a lot of trouble-shooting that you must attempt to do on your own via the '24 hour' call centre. I fly frequently (2-3x per month) for work, but aim to avoid Ethiopian whenever I can, as I know that they will mess something up every third time, and at that stage, it becomes a personal nightmare to fix. Oh, and not to mention that they often lose your luggage, even on business class, and won't deliver the lost luggage to your home once found. Finally, what worries me most is the inability to think critically to fix/solve problems. People within the company don't appear to have the latitude to fix issues that arise (if things don't go exactly as per protocol, then everything breaks down and no one takes initiative). It doesn't make me feel particularly safe when an airline's team members, including senior managers, don't appear to have the latitude to problem-solve in the case of unexpected circumstances.