Ethiopian Airlines

✅ Trip Verified | My wife and I flew with Ethiopian from Toronto to Entebbe Uganda return. We also flew Entebbe to Mombasa return within the time we stayed in Africa. We found that the airline service was pretty much on time and we didn't miss any connections. The meals were consistently good. Most aircrafts were in fair to good in cleanliness. The flight attendants were very good, friendly and attended to all of our needs. On our return flight my wife was injured and couldn't walk. We made arrangements with the airline in advance and they attended to all of her needs advancing us to the front of every line and helping us with our luggage. We were very surprised and well taken care of. I found that the service by the attendants to be excellent but I feel that the work loads on the was enormous. The attendants tried their best in serving our needs.

✅ Trip Verified | Ethiopian Airlines are never on time. Each flight that I seem to fly with this airline seems to have a minimum delay of an hour. They don't seem to care that people have connection flights or other important plans. I am currently sitting on the tarmac in the plane waiting to depart but we cannot because they are still loading cargo at the expense of their passengers. It is always at the expense of their passengers. My past flight with them we departed Namibia 3 hours late and most people missed their connection flights and Ethiopian Airlines told the passengers it was not their problem. They offered no assistance and left people to fend for themselves. They have zero accountability for their passengers. If I did not have to fly with them I would not. Ethiopian Airlines drastically needs to do something about customer services and ensuring that people are cared for correctly. You are providing a service to paying customers start acting like it.

✅ Trip Verified |   The plane was very dirty, debris everywhere on the floor and between the seats. Broken TV screens, non-working buttons and service lights, there was nothing positive about these flights.

✅ Trip Verified | My wife had her seat (11D what they call a priority seat with extra charge) 50% reclined. Passenger behind on 12F didn’t like this and started shouting at my wife, touching and threatening her. Cabin crew passed by and instructed my wife make seat upright instead of protecting her. Incidence reported to supervisor, she investigated instantly and apologised, however, passenger continued misbehaving. Flight was full, many passengers had bigger luggage than allowed. When we boarded, no more overhead locker space was available around our seat, we stowed the luggage at locker 15. At the time of debarking, luggage couldn’t be found. We had to wait until all passengers left to find the luggage in another compartment far away, crew had removed it?

Not Verified | Was a very pleasant flight, the crew was very helpful at all times, I was an unaccompanied minor, and throughout the journey the crew helped me with all the procedures, the flight was very comfortable. Would definitely use Ethiopian Airlines whenever I’m traveling and would recommend it to friends and family. Most of all Ms Leli was the best.

✅ Trip Verified | I am writing this feedback out of sheer frustration and disappointment regarding the disgraceful service I have received from Ethiopian Airlines concerning my missing baggage. It has been 6 days since my flight ET940 & ET692 from KAN to Addis & Addis to MAA on 29 Jan 2025 and my baggage is still missing. Despite countless follow-ups, I have received little to no assistance, empty promises, and no reasonable compensation for the inconvenience your airline has caused me. The lack of accountability, professionalism, and basic customer service in handling this matter is unacceptable. I expected Ethiopian Airlines to value its passengers, but this experience has shown the complete opposite. My multiple attempts to get a clear update have been ignored, and instead of providing a real solution, your representatives have only offered vague and useless responses. Because of your airline’s negligence, I have suffered significant financial loss, stress, and inconvenience. I have been forced to replace essential items at my own expense, and yet Ethiopian Airlines has refused to take responsibility or offer fair compensation. This is completely unacceptable for an international airline that claims to care about its customers. Your handling of this issue is beyond disappointing—it is outright disrespectful to your passengers.

✅ Trip Verified |   From Athens to Zanzibar on B737M8 and A350 all flights were on time. B737 was with no IFE and seats were uncomfortable for the 5 hour flight. A350 was with IFE and comfortable seats, our flight was only 2 hours. On ATH-ADD was offered dinner and on ADD-ZNZ was offered breakfast. Crew was friendly and professional. In Tanzania were very strict with carry-on bag, mine was 11 kg and they did not allow me to carryon, I had to check-in as a luggage. They allow 8 Kg carry on.

Not Verified | Flew Business class but was treated like I was flying economy. No water offered. Had to ask for a headset. Steward was wearing an airpod. No greeting on entry or exit from the aircraft. Washrooms were filthy. Thank goodness it was a short flight. Would never take a long haul flight with this airline.

✅ Trip Verified | Terrible flight experience. Rude flight attendants. The worst food I have ever had on a flight. Broken seat that don’t recline. Last minute seat changes that I did not ask for or authorize after choosing my seat more than a month in advance. For the price of these tickets, they need to do way better.

✅ Trip Verified |   Not the best customer service. Requested wheelchair service and did not get it on the first leg. Had to fight for it on the second leg. The seat wasn’t the most comfortable. On the airbus, there are air vents for individual seats. When we first got on the plane, it was very hot. In Monrovia, the ticket service was horrible. We stood in one line and was told we had to stand in another because of the wheelchair service. And the lines were long. An item may have been left on the plane and we cannot get in touch with anybody to inquire about lost and found. The operator on the phone barely understood what I was saying language barrier. She gave me a number for the DC location. No one answered the phone and unable to leave a message. It’s amazing to me how bad the customer service is