Ethiopian Airlines

✅ Trip Verified | I booked a flight and Ethiopian Airlines issued a ticket. After a day I heard from a friend that this airline was banned by Dubai from flying passengers from Uganda because they carried 9 passengers with expired Covid-19 results. I reached out to the airline and all they had to say is we don't have flights to Dubai. Why did they issue the tickets. Worst of all, on the flight date (17.10.2021) i received an email from the airline that the flight has operated a day before i received an email from their airport office that the flight will not operate. And they are unresponsive, they are giving different information and have refused to respond to my refund request if they cannot take me to Dubai.

✅ Trip Verified | I booked my return tickets from Johannesburg to Delhi via za.mytrip.com last year April for 2 people, reference number (L0JVZZ) , but flight got cancelled due to covid 19, I was given vouchers and was told that if I cancel my tickets after 1 year I would get full refund otherwise there will be a penalty deducted, I had to travel twice to India since that time but have not been able to use the vouchers as flights are still not operating. I have been asking for refund for long time, but za.mytrip.com refused to pay back now. It is so pathetic, feeling so frustrated and cheated. I am just trying to get my money back. It has been 18 months now. Extremely poor customer service by these two companies. Mytrip is not taking any responsibility or helping anymore.

✅ Trip Verified | I've flown Ethiopian Airlines a couple of times and have been generally satisfied. Not the best but better than many. I recently flew from ADD to IAD. This was a horrible flight. 1) A flight attendant was serving water in the cabin (nice since they confiscated all water bottles before boarding). I was seated in the back of a cabin. She ran out of water and never came back. Who cares? 2) The food and beverage service was absolutely the slowest I've ever seen in my life (out of about 100 trans-Atlantic flights). You would have had to work hard to go any slower. There were two flight attendants serving - and two standing around doing absolutely nothing. I have never see a lazier group of flight attendants in my life. 3) The food was worse than bad - inedible. The beef was nothing but grizzle and fat - I wouldn't serve this to my dog. No plan or organization for service - none. Terrible flight. Among the worst flights I've been on. The cabin crew was lazy beyond words. Avoid this airline if at all possible.

✅ Trip Verified | Fantastic journey. Flew on a Q400 turbo prop from Khartoum to Addis Ababa. They served a hot meal in economy on a turboprop 2 hr flight. From Addis Ababa to Kilimanjaro (with a stop without deplaning in Zanzibar) I also had great service in economy with a hot meal. The boarding procedure was very well organized and enforced (by boarding zone). The A350 from Addis Ababa to JRO had a great inflight entertainment selection. Ethiopian is a terrific airline.

✅ Trip Verified | My children are stuck in transit in Ethiopia as Ethiopian Airlines keeps delaying their next flight. They told the children that it’s because of weather but many planes are arriving and departing no worries so the weather excuse is obviously a lie. Now it’s over 12 hours! They have now missed their connecting flights and Ethiopian staff are refusing to help book new flights for them or pay for new connecting flights with the airline of the connecting flights which they missed. Disgusting. Did not even give the children a hotel to rest in even though they delayed the flight for over 12 hours.

Not Verified | Average to below average. Dirty, dated 767 on route. No entertainment. Low calibre staff. Check in chaotic with no queue management. Online check in never works. No counters for online/no check baggage. Food globular but edible.

✅ Trip Verified | Due to cancellation of my KQ flight EBB-NBO-JNB, I booked a last minute seat on Ethiopian from EBB with a change in ADD. My travel agent booked this new flight in coach and I upgraded to business at airport. It was cumbersome with no agents on ground knowing what to do and finally having to speak on the phone with ET reservations. Took about 35 minutes. Ticket counter staff was courteous but clueless. I was the only business class passenger EBB-ADD. Equipment was an aging 777 with a tired interior. But seats quite comfortable and, in fact, I found the Ethiopian older business class seats far more comfortable than United's over-hyped Polaris service. Transit in ADD was fast and smooth. ET lounge was excellent, comfortable and very courteous service. There was a resting room and buffet of western and Ethiopian food. ADD-JNB flight was practically full both business and coach. A less-tired 777. Good in-flight service. Concerned that there was not a lot of mask wearing on flight and flight attendants made no attempt to enforce masking. Both flights on time. All in all, a very pleassnt surprise.

✅ Trip Verified | My flight for July 19th was cancelled by Ethiopian airlines, since 1 month now I am chasing them for a refund. Customer service is incompetent with basic spelling and huge English language understanding issues. If by some miracle you will get through 1h of waiting on hold to go through the customer service call you will face unbelievable issues where a simple task seems impossible to achieve and a refund status follow up is more difficult than a trip to Mars. I will never use this airline again.

✅ Trip Verified | I reserved a ticket to fly to Geneva from Addis Ababa for June 20 and the ticket office provided to me a print ticket. On the flight day the airline told me as I can't fly due to the covid 19 restriction that those a British passport holder's not allow to fly to Schengen countries. I didn't know nothing, no one aware and informed me just I was blindly cheeked my covid test and ready to fly with a lot of plan. After that I asked to get refund but the answer I got the airlines very frustrated and an realistic with all their misinformation.

✅ Trip Verified | Terrible Customer Service. Avoid at all costs. My daughter was a Peace Corps Volunteer in Madagascar, who intended to take a short trip home just prior to the pandemic. Just days before her scheduled flight, the COVID-19 pandemic triggered a massive evacuation, therefore making her trip null and void. During the process, Ethiopian offered little to no support to my daughter while on the ground in Madagascar. Nevertheless she returned home. Upon her return, we spent the next year and a half trying to negotiate a refund for her flight. First the company offered a voucher good for one year (that we would not be able to use during the pandemic). Then, I sent a series of 7 emails to various company email addresses. I was able to get a response from a reservation representative, but when I provided the requested information, she never responded, despite assigning me a case reference number. This behavior is completely unacceptable, particularly due to the inability to travel beyond our control. We chose this company in good faith and they have completely taken advantage of the pandemic and a customer who has previously traveled with this airline. We will will use this company again.