✅ Trip Verified
During my whole experience with Ethiopian Airlines I was mistreated, lied to, not enough compensated, flight cost was 800 EUR, and they acted like a low cost airline, showing no respect/costumer service and inefficiency. I had a flight going from Addis Ababa to Paris, guy on the counter told me there was a “change in aircraft” & issued me a “standby ticket” but told me there was nothing wrong & seat would be assigned at gate. My baggage was checked, I then proceeded to do security, and asked two more people, told me there was “nothing wrong”, I did the line, waited to hop on the plane, me together with other 5 were on standby. They told me the flight was full, if there was any seat they’d give it to me - they didn’t, instead, they gave it to the other guys that arrived later. I stayed there shocked, and waited & waited, they told me they were going to put me on plane to another city in Europe and then connect me to Paris and issued a ticket for me to go to Geneva - so after one very stressful hour, took me to the office so they’d re-issue a ticket for the next flight (which was in 24 hours) and give me an economic compensation at this point, information was never clear and all agents seemed unprepared. I arrived to the office to find out my “compensation” was 200 dollars for a mistake they did agent again acted rude. They issued me a boarding pass with assigned flight for the next day and gave me a paper to “cash in” the money in “any ticket office of Ethiopian Airlines” literal words from the agent. Next day I came to the Airport, to cash in my money - surprise, they “couldn’t cash money at airport” “they didn’t have dollars” “supervisor couldnt sign the release paper” were some of the various excuses they gave me. They told me to pick up the money at the Hilton Hotel in the city 30 min drive from the airport. I arrived at the hotel, and they didn't have dollars, so....they told me they were going to “try to get the money”. Told me to give them my number and they will call me with a “solution”. I went away, and at 3:50pm they called me to tell me they had the money, that I had until 5pm to get there (another 30-40 minute drive) and get it - rudeness again was present They told me I couldn’t get it at the airport, since no supervisor was available to give me the money, going to the hotel was mandatory. I picked up the ridiculous 200USD, and thought this was the final chapter of this bad Ethiopian movie. I get on the plane the next day at 11:30 pm Sunday (after spending one day in Addis) battling with Ethiopian Airlines, get on the plane, get seated on my seat and another woman with a baby and I had he same seats assigned, and a very rude Ethiopian Airlines agent demanded I moved, since the woman had also this seat.