✅ Trip Verified
| Kiev to Bologna. Aggressive policy on extortion of money for luggage. My claim is mainly because they do not properly notify about the fact that they do not allow holding any small objects in hands which normally are allowed in the cabin by other airlines. I had only one small backpack as hand luggage and my suit (which is whatever but definitely not the second hand luggage). They forced me to pay and give my backpack to the baggage. Normally the airlines do not consider man's suit in a soft case as an additional hand luggage, and the crew hangs it the cabin. But instead I had to put in the shelf. And finally my tripod which was tied up to the backpack was lost. I think it is stolen. And this is the responsibility of the company. It would not be stolen if it was in the cabin under my control. I wrote my claims to the company and didn't get satisfaction.