Ravn Alaska

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 6 reviews
1/10
No Skytrax Rating
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1/10

"an overall disappointment"

(United States)

Not Verified | Barrow to Wainwright. RAVN was once a reliable air carrier. I was excited when they took over for Pen Air. Since the takeover, their service, timeliness and overall business has plummeted. I haven’t been on an on-time in the last ten, their staff really don’t seem to care, and they are an overall disappointment. It’s sad to see such a once great company fall so hard and fast. Leadership starts at the top, and I can only imagine that their leadership is in over their head or otherwise incapable of leading such a company.
AircraftCaravan
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBarrow to Wainwright
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Absolute worst experience"

(United States)

Not Verified | Kenai to Anchorage. Absolute worst experience, no info about plane not showing up ; rude , uncaring and patronizing desk person, missed connecting flight, had to purchase new ticket to final destination. Still have not received my frozen fish 72 hours later! Unbelievable!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKenai to Anchorage
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"very poor customer service"

(United States)

Trip Verified | Anchorage to Kenai. Buyer beware, very poor customer service! This airline has new ticket change fees that are crazy ($75 for a $95 ticket). No exceptions. Also, their rules about check in/baggage are unreasonable and even mean (see other reviews). Don't risk it. There are other options with much better customer service. I come from a large family in the Kenai and we will now only fly this airline if it's absolutely necessary. We'd drive before booking with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAnchorage to Kenai
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they never called me"

(United States)

Not Verified | I normally don’t complain or had any major issues when flying on Ravn Alaska. I always understood why flights were canceled due to weather. That was out of their control. No matter if you’re flying reserve or non-reserve you expect to be taken care of. That they would have great customer service. I will tell you that if you ever lose your bags, keep bothering them! I called their baggage office over 10x and then had to call headquarters to be able to speak to someone about my baggage claims. I’ve talked to a few of the workers and gave them my number to have them call me back for any updates on my bags. I will tell you right now, that they will not call you! It took two days for me to get an answer. I called and waited! I tried to be nice and understanding. But the fact that they never called me to let me know where my bags are or even to tell me that they found my bags makes me aggravated! I don’t think I would fly with Ravn again. This will be my last. I see why people get so frustrated with the workers because they suck!! They’ll say they’ll try and help but won’t follow through. Please don’t waste your time dealing with them. Fly with Alaska Airlines if you want to fly to and from Kodiak.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAnchorage to Kodiak
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline I have flown"

(United States)

Trip Verified | Anchorage to Kenai. Worst airline I have flown. They cancelled a plane an hour after it was supposed to leave then the next flight was an hour late. Then when we finally arrived we had to wait twenty minutes to get off.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAnchorage to Kenai
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"said they couldn't take me"

(United States)

Trip Verified | Kenai to Anchorage. Flight was supposed to leave at 2130 hrs, I got to the counter at 2105, said they couldn't take me. Got slammed for a "transfer fee" of $75 to get on the next flight. I will recommend to fly any other airline except you.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKenai to Anchorage
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no