✅ Trip Verified
| I work 2 weeks on, 2 off, and have flown with this company 13 times in the last eight months. Of those 13 flights, at least 10 of them either had long delays, some over 5 hours, or were simply canceled because of no aircraft or crews available. What irritates me the most is that their customer service never answers emails, ever! I had my employer pay extra for the morning flight, about $75.00, and most of my morning flights were rebooked to the cheaper afternoon flight. My employer never got a refund for that extra charge. They charge you 2 different fees for extra bags, depending on the type of aircraft used. As I personally knew some of their agents in Anchorage, I never had an issue with them. However the staff elsewhere are distant, unfriendly, uncaring, and sometimes rude. I should not fear dealing with a csa when I go to the airport, however that is the feeling I have all the time. I noticed one day that my mileage number was missing, and since no one was at the counter, I decided to give it to the boarding agent. She faked entering my number in the computer, indeed I never got any credit for that flight. Their website does not give you the point balance, but a csa at the airport told me one day that I had 10 points, "which entitles you to nothing". One time, they cancelled my flight back to Anchorage, and rebooked me one way DLG to ANC on a later flight that day. So, just to make sure everything was fine for the return flight, I called Ravn. I was told, without any further assistance, that my reservation was cancelled, and there was nothing they could do because it was an Alaska Airlines ticket, which I was completely unaware of. I ended up calling Alaska Airlines, spending over 40 minutes on the phone with a supervisor, who fixed my ticket, but asked me to explain why I did not use the first segment, which automatically cancelled the return portion. Incompetence, rudeness, unreliability and overall poor service is what I remember the most from them.