Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2350 reviews
5/10
4 star Skytrax Rating
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10/10

Emirates customer review

(Australia)

MEL-CPH B777-200ER return and had a great experience. In the air warmly greeted and escorted to our seats great food and attentive service. Seats were comfortable screens were large and staff were looking for opportunities to serve. First Class lounges in Dubai are terrific. CPH 1st lounge not so. Where Dubai is spotless and easy to find in both terminals we used the CPH lounge floor was poorly signed with dirty carpets. SIN was closed outbound which was a minor inconvenience. Overall this is our second trip with Emirates Business and I would definitely travel with them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Emirates customer review

(Australia)

We flew on an Emirates ( Qantas codeshare) Sydney - Paris - Sydney. I strongly advise anyone contemplating this option to forget it. The flight goes to Bangkok where you spend 1-2 hours on the tarmac/transit lounge with the 'joys' of the dual security inspection at Bangkok airport and the usual scam of your duty free bottles etc being confiscated unless you have made the necessary arrangements before hand. Then to Dubai (another couple of hours). The total is close enough to 27 hours from Sydney to Paris. The return flight was worse. Late take off from Paris (unexplained delay nearly two hours) tushed transit in Dubai then a late take off. Then the Bangkok nonsense (and the inevitable late take off). And the food option s- if you don't eat chicken then a diet faces you. Chicken featured as one of two options on every leg every meal and complemented the chicken 'appetiser' - of course you could have chosen the Asian style fish - not an attractive dish.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Emirates customer review

(Thailand)

Excellent trip all round. Flight EK 373 from Bangkok (BKK) to Dubai (DXB) then only 1.05 hour wait to transfer to EK039 (Airbus 380) to Birmingham (BHX). Flight attendants were superb. EK373 when serving food the attendant asked if I'd like a drink with my (pretty nice) meal so I asked for a gin and tonic - 'Would you prefer a double sir?' was the reply! Then as she was leaving she said 'Oh I may as well give you another one while I'm here save me coming back'! Great stuff! On her return to collect the tray she asked if I'd like a glass of wine 'to help your food go down'. I agreed so she then said 'Oh we only have half bottles will that do? In fact while I'm here I'll give you two so you don't go thirsty'. EK 039 to Birmingham (Boeing 777) was an excellent flight with great service yet again. On my return EK038 from BHX (777) the flight attendants were somewhat less attentive but perfectly adequate. However (and this probably was why the flight was much cheaper than normal) there was an 8.05 hour stopover at Dubai where signage and facilities were not as good as expected. However the practising of a youth orchestra and a girls choir in departures was delightful and a nice surprise which whiled away some empty hours. EK 370 from DXB to BKK was fine again the attendants not as attentive as on the outward leg and there seemed to be about 20 of them! However service was quite good although some attendants seemed to be on autopilot at times. All in all Emirates lives up to its reputation and I was more than happy with the experience. The 8 hour stopover in Dubai was a bore but that's what happens when you get a flight £400 cheaper than normal I suppose.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Emirates customer review

(United Kingdom)

I've travelled several times on Emirates nearly all within the Gulf region short economy class flights all fairly decent. This was my first Business Class "long haul" London - Dubai then Dubai - Dammam in economy as Business class was full on that sector. I have to say the reality doesn't live up to the hype. The lounge at Heathrow is nice decent selection of food. The flight was full and that told on the cabin crew who looked tired. Inflight entertainment was the best part of the journey. The seat wasn't as comfortable as some carrier I've used the food just a little above the economy standard and the wines middle of the road. No amenity bag toothbrush and razor are in little plastic bags in the toilets. Arriving at Dubai I went to use the Business lounge before my onward connection but was refused access as my onward connection was in economy. Other airlines I've travelled allow access if you have travelled inward on a Business ticket. All in all an average Business class experience but not as exceptional as the publicity would make you believe. Oh Sorry on the onboard bar was a nice touch if only it hadn't closed so early.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Emirates customer review

(United States)

I flew from Washington DC to Ho Chi Minh City 20 hours in economy class. I find Emirates to be quite enjoyable! The in-flight entertainment is excellent with the latest music and movies and TV. The food is excellent! I would travel with Emirates again just for the food. The only negative is the seat comfort but hey you get what you pay for with economy. Toilets are clean and staff are friendly enough. Definitely recommend. I also stayed overnight in Dubai at the Copthorne Airport Hotel and I'd recommend that too.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Emirates customer review

(United States)

SEA to DXB. Boeing 777 business class. The actual experience did not live up to all the hype. Had business class seat in Row 8 the bulkhead. Rather than an A/V screen as part of my seat my screen was bolted to the bulkhead. Made for poor viewing experience. Also found the handheld controller to be ridiculously slow. Getting from my window seat to the aisle was a mountain goat experience when the adjacent seat was in sleeping position. Was also surprised to learn the 777 seat was not a 180 degree fully lie flat. Staff were pleasant and attentive but not any more so than British Air or Lufthansa. Food the same as BA and LH. Emirates arrival terminal in Dubai is excellent!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United States)

DXB to SIN. Airbus A380 business class Dubai to Singapore. Far superior to the Emirates 777 business class seat. Fully flat seat. Loved the walk-up bar and personal refreshment center at my seat. Once again staff just so-so and not better on average than British Air or Lufthansa.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(China)

The worst economy flight I have had. The seat was good but the legroom wasn't. The IFE was very nice lots of German movies. Staff were awful. The flight FRA-DXB: Flight was 35 minutes delayed. After take off: Flight attendants went off for about 30 minutes! On our other flights: DXB-SGN: 3 hours delayed SGN-DXB: 1 hour delay. Staff were very slow. They walked 3 times trough the cabin but they didn't see the reclined seat the open seat belt and the fold down table. My bag was on the seat and not in the overhead compartment. The food was good but I will never fly again with Emirates.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Emirates customer review

(Australia)

Caught EK71 from Dubai to Paris and it was simply stunning. Staff were fantastic from start to finish food was great and I have no complaints whatsoever. This is one of the worlds great airlines and is really setting the standard for others to follow or not as is the case.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Emirates customer review

(Switzerland)

We had a long journey. We flew from Zurich to Hong Kong continued to Bangkok and travelled to Sydney and then all the way back to Switzerland. The Cabin Crew were always very friendly and taking care of our needs. The meals could be better. We will fly Emirates again!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes