Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
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7/10

Emirates customer review

(Spain)

MAD-DXB-SYD economy. A380 great seats B777 impossible seats very uncomfortable. Cabin crew poor. Food is good. At gates in Australia the staff were also poor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United Kingdom)

SYD to DXB in Business and upgraded to First with Skywards miles from DXB to MCR. Business was OK - Slight problem with hand controls for ICE which couldn't be resolved. Minor inconvenience. Staff were efficient and tried to help. Always enjoy the small bar/lounge at the rear of the plane. Good to stretch legs and meet people. Food was fair though nothing special. Seat is a little narrow when lie flat but infinitely better than economy. First Class Lounge in DXB was disappointing. Apart from table service for eating I think that the Business Lounge is better. In First there is also a large "Smoking area" which I was amazed at. It is not enclosed and the awful smell permeates into the eating areas. Would not recommend. Flight to MCR in First was good. Privacy is appreciated and the crew were very attentive when you wanted them. Touched down at MCR and was through Passport Control and baggage recovery in record time. Chauffeur Drive was a nice finishing touch.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(United States)

Boston - Dubai - Mumbai. The long haul 777's economy section is scandalous. It's the equivalent of flying on a cramped domestic airplane for 14 hours. Honestly I have flown many international trips in Economy and never have I been this uncomfortable. In a standard seat it is so narrow that I had to take turns eating with the passenger next to me because neither of us had enough arm room to cut food. There was absolutely no back support in the 'new and improved' economy seats and the 3-4-3 seating is too much for the 777 – so much so that the flight attendants do not even apologize when they hit your seat every time they walk by you in the narrow aisles. On the way from Dubai back to Boston my entertainment touchscreen misregistered every tap meaning that any time I went to pause a movie the system either exited rewound to the beginning or switched to a view of the map. It is clear that Emirates the is flying on a reputation clearly earned before its new-found desire for profit over passenger well being. Like American domestics they will now punish the passenger for the benefit of their bottom line. Unfortunately I will not fly Emirates again if they continue their push for more and more seats in Economy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Emirates customer review

(United Kingdom)

Glasgow to Male via Dubai and return economy class. All flights on time with Emirates' usual professionalism and efficiency in dealing with quick transfers of baggage between flights. The standard economy seats provide enough legroom even for big guys like me (6 foot 6 with long legs). Excellent food and utterly superb in-flight entertainment. Friendly and responsive staff on all flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Emirates customer review

(Thailand)

BKK-DXB-Moscow. Excellent flight on the way to Moscow entertainment system is excellent with plenty of choices food was very good excellent service. On the way back from Moscow to Bangkok the flight from Dubai - Bangkok was delayed nearly 2 hours for technical problem on their A380 but overall Emirates is still very good. Being a gold member is excellent as the chief purser came to greet you personally before departure.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(Australia)

Flew Brisbane to Dubai on 777 and the onto Rome on A380. You really notice the difference between these two planes. The A380 is a lot quieter and seats are more comfortable and spacious. Would recommend sitting in the first section of economy we were rows 49 and 50. Food was of high standard and their entertainment system was fantastic. Easy to use up the time watching a couple of the late latest movies. Would highly recommend to anyone making the trip to Europe from Australia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Emirates customer review

(United Kingdom)

We have just had four flights with Emirates Gatwick /Dubai/Singapore Beijing/Dubai/Gatwick on all four flights I could not fault the cabin staff they worked very hard frequently coming round with water. The food was typical airline food re-heating an omelette is not a good idea but the warm croissants a nice touch. The seats on the air bus are very comfortable and had plenty of legroom. We had a query before our first flight with regard to seats and customer services were most helpful and resolved the situation. It was a long tiring trip made bearable by Ice the wonderful entertainment system. We were quite happy with our economy flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(United Kingdom)

Flew BKK to SYD - seat was really uncomfortable. In the upright position it felt like you were slanting forward and I could feel the metal bars in the seat. It was an 8.5hr flight and was expecting the dinner service to take place quite quickly so I could take advantage of the lie flat bed. Dinner wasn't served until well after 2hrs into the flight and was a disappointment. The staff were friendly and helpful which was great but apart from that I didn't enjoy what should have been a comfortable flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Emirates customer review

(United Kingdom)

Again a mixed experience with Emirates EK407 MEL-DUB and EK017 DXB-MAN business class both on A380. Business seat would be tight for a large person cabin crew patchy on night flight from MEL. Food wise advertised items like cheese and coffee had to be specifically requested rather than routinely provided plane from Melbourne was an hour late in to Dubai resulting in a frantic dash over a long distance to Manchester. Plane service and food better on day service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Emirates customer review

(Germany)

31st October. Flew Dusseldorf to Dubai on EK 56 on a Boeing 777-300ER. Check-in and seats we booked via travel agent were honored. Check in for economy with queue was still fast and easy. Boarding was half hour later due to technical. It took them almost 15 hour before take off but no problem so far. Boarding was quick and water was served since there was no air-conditioning on the ground due to the technical. On board we got the menu card and soon drinks and snacks where served before getting lunch. Meal choices was matched and even our no lactose meals was no problem. Flight was smooth and crew came around with water and juice. In between they served ice cream that was nice. ICE avod was nice with plenty of choices. Arriving in Dubai we got a remote stand so we where bussed to terminal that was quick because they use a lot of busses and there was no waiting at all. Would fly them again seats are nice with good legroom compared to LH UA AA or BA and AF/KL.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes