Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
5/10

Emirates customer review

(United Kingdom)

CPT-DXB-LHR. Appalling start in the Bidvest 'Premier' lounge at CPT stuffed to the gills and poor quality food and drink. FAs friendly enough on 777-300ER but dinner service slow and the 2-3-2 seats lacked privacy for a night-time flight. 4 hr stopover at DXB fine once the gate for A380 flight to LHR had been identified - no thanks to a discourteous DXB employee. A380 impressively quiet as ever and a pair of E/F seats were excellent for a couple. Lunch service again slow and the main courses inedible. Flight deck poor at updating on flight including bad turbulence. Quick disembarkation and speedy baggage reclaim.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Emirates customer review

(Australia)

Not sure why Qantas decided to partner with Emirates - terrible deal for Qantas customers! Travelling from Dubai to New York on the A380 I bought paid for the WiFi access and used it for about 5 minutes before it went off. When I complained to the onboard service director she told me that Emirates was not responsible for the service and that I needed to write to "inner" the service provider. This was absolutely shocking - in my opinion Emirates is responsible for every service offered on it's flights. Also flying from LHR to Dubai on a night flight my seat was damaged and wouldn't recline so having paid for a first class seat I was unable to get a nights rest (the aircrew told me that they knew the seat was damaged before the flight left but that the engineer was unable to fix it). The flight was full so I was unable to be relocated but I would have preferred to have been given the choice of another flight - this is what Qantas would have done. Put simply I believe that Emirates have placed far too much emphasis on growth and not enough on keeping customers happy. Given the available alternatives and the cost of air tickets I for one will not be flying Emirates anymore.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Emirates customer review

(Germany)

EK 772 CPT to DXB. Flight was on a Boeing 777-300. Boarding was on time and it was fast. Take off about 30 minutes late but even with almost 30 minutes holding time in DXB plane was still on time or schedule. Crew was nice and food choices was matched. I even got a second hot meal as I was still hungry. Bags were on belt when we arrived there. Only downturn was that the full plane got a remote stand and we had to take the bus to the terminal which took almost another 30 minutes. Would fly EK again since the legroom was great in economy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(United Kingdom)

Check in staff at Gatwick were first class and helpful. Boarding was late but no idea why. On the flight the seats were comfortable and meal ok. Staff were not very forthcoming with service! Drinks not offered had to ask for them and was left waiting for over 30 mins holding used cups as no one answered my call bell. On return from Dubai check in staff not very helpful onboard staff - same problem. Slow to answer call bell seats not very comfortable and no drinks offered except with meal. Breakfast omelette was cold and so was the tea. This certainly wasn't up to the standard I was expecting from Emirates given their reputation of being a first class airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Emirates customer review

(Germany)

EK 57 DXB to DUS Boeing 777-300 with the older ICE AVOD but still enough. Plane was on time both departing and arriving. Food and Beverages service was great. Ice cream was served as well. The crew was fantastic and very friendly they did a great job. Bags on belt took almost 45 minutes but that is a typical DUS Airport problem. Legroom was great again better than other airlines in Europe.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Emirates customer review

(Thailand)

BKK-Istanbul-Johannesburg. The A380 BKK-Dubai leg was very comfortable the widebody offered plenty of room to stretch out. The B777 on the Dubai-JNB leg was dated and the IFE screen did not work properly on the JNB-Dubai leg. The service offered by the cabin crew on all flights was excellent. The entertainment system (ICE) is the best I've experienced. The only thing that they need to improve on is the meal portion size.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(United Kingdom)

Flew Emirates MAN-DXB-KUL and back. A380 from MAN-DXB and B777-300ER from DXB-KUL andmB777-300ER for all legs back to MAN from KUL. The overall flight experience is below average. The seat was OK and a bit weary and some seats had visible stains. The aisle was too narrow the meal cart always hit the the aisle seats every time the cabin crew served the meal. The meal was below average nothing impressive about it. The crew have to learn to be more friendly and definitely need more training to communicate with the passengers. Toilets were fairly dirty after a few hours and crew couldn't be bothered to look after them. The only good thing about the flight experience was the entertainment system. I am totally disappointed as I was expecting Emirates to be one of the best airlines in the world.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Emirates customer review

(India)

JED-DXB-HYD the trip from JED to Dubai the plane was an A380. The economy seat was quite comfortable and the service was good. The food was outstanding and I liked the ceiling LED lights which give a look of stars. Dubai to Hyderabad was a B777-300ER - the inflight entertainment and the breakfast was good and as usual the service was good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Emirates customer review

(Spain)

MAD-DXB-SYD economy. A380 great seats B777 impossible seats very uncomfortable. Cabin crew poor. Food is good. At gates in Australia the staff were also poor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United Kingdom)

SYD to DXB in Business and upgraded to First with Skywards miles from DXB to MCR. Business was OK - Slight problem with hand controls for ICE which couldn't be resolved. Minor inconvenience. Staff were efficient and tried to help. Always enjoy the small bar/lounge at the rear of the plane. Good to stretch legs and meet people. Food was fair though nothing special. Seat is a little narrow when lie flat but infinitely better than economy. First Class Lounge in DXB was disappointing. Apart from table service for eating I think that the Business Lounge is better. In First there is also a large "Smoking area" which I was amazed at. It is not enclosed and the awful smell permeates into the eating areas. Would not recommend. Flight to MCR in First was good. Privacy is appreciated and the crew were very attentive when you wanted them. Touched down at MCR and was through Passport Control and baggage recovery in record time. Chauffeur Drive was a nice finishing touch.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes