Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
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6/10

Emirates customer review

(France)

CDG-DXB-KIX NRT-DXB-CDG. A380 / B777-300ER. First time with Emirates with high expectations. In terms of aircraft's themselves not disappointed at all. Great seats (especially on the A380) with space enough to bear long flights and extremely wide selection of entertainment. What disappointed me was first of all the service. In all 4 legs almost all crew members were almost bothered to give service. No smiles at all. When you asked them something basic like a glass of water you almost felt you were bothering them. Another disappointment was food quality and quantity. Continental breakfast from DXB left me hungry for few hours. The rest of meals acceptable but not good as other European Airlines (AF or KLM for example). Overall really not in line with my expectations and not same overall level as other airlines as SQ or QF. Anyway prices keep being competitive so at the end fair value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Emirates customer review

(United States)

Flight EK207 Dubai-New York May 14th 2015. We boarded the plane with 400 people and no air conditioning on time with no delays. When we were moving towards the runway the plane stopped and after an hour the captain realized there was a technical issue. We were kept onside the plane for 2.5 hours with no food or water. The flight crew were most inconsiderate. It was a madhouse! People were frustrated and angry without any details on what was going on. They finally let us out from the plane into a tiny lounge (at least it had AC). Forget about food or water at this point. 1.5 hours later they boarded the same plane all over again and with total of 4 hours delay we finally took off. We were in Dubai home country to Emirates and the company couldn't expedite the problem with providing us with the new pane? It was my first and my last time with Emirates!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Emirates customer review

(New Zealand)

I just used Emirates for the trans-Tasman trip from Auckland to Melbourne so benefited from being in a big plane. It was the first time in many years that I actually enjoyed the trans-Tasman flight. Comfortable seat tasty food (real cutlery!) and polite service. Lots of movies and TV programmes to choose from and you had the option of viewing one of three plane cameras which made it interesting. The only downside was having to return the headphones 20 minutes before landing and I hadn't finished watching the movie. A tip to take your own headphones. I would highly recommend Emirates for Aus/NZ flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United Kingdom)

Flew from Manchester (UK) to Dubai on EK20 and then from Dubai to Christchurch (NZ) on EK419 (this flight stops at Bangkok and Sydney on the way. Returned from Auckland via Brisbane to Dubai on EK 435 and then to Manchester on EK17. EK419 is on a B777 with the remained on A380's. Cabin crew are variable but mostly good I suspect the multinational nature of crews contributes to this variability. The connection time in Dubai for the outward leg was 90 mins but there was someone at the gate who met me and other transfer passengers with shorter connections and escorted us to transfer buses. On most legs the food was reasonable (except for the hot meal from Auckland which was nearly cold by the time I got it) though the decisions about when and what to serve seem bizarre. For example the flight leaving at 7:30am served lunch 2 hours into flight and on the return I got two evening meals served 3 hours apart. Unlike KLM/AF who I've flown with lots in last 5 years there is not a self service buffet mid flight on the long haul legs. Entertainment system is excellent though it's unusual to have adverts on aircraft. Seats were OK a bit wider on A380. Overall it feels rather formulaic: fine when it all works but with no margin for error.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Emirates customer review

(United States)

EK722 NBO-DXB business class Seat 9J. 777-200. NBO airport a total nightmare. Why EK even bothers inviting passengers to its lounge there when it is standing room only is beyond me. I couldn't get out of it fast enough. The terminal was painful particularly the gate area. Once on board not overly impressed with the seat. Crummy selection of newspapers. I was chatting with my seatmate but the privacy divider would not retract which made conversing awkward. We were in the air for well over an hour before I had anything to drink something that would never happen on QR SQ or CX. The lead FA for the business cabin came around asking people how their experience was so far and seemed to be aware of the horrors of NBO airport.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Emirates customer review

(United Kingdom)

I travelled from Heathrow to Dubai and then onto Singapore. On my return it was from Tokyo to Dubai and then onto Heathrow. As far as I am concerned it has been the best airline that I have travelled with. Seating and leg room was more than enough (I'm 6 foot). The food was adequate but how many breakfasts and lunches can you eat? Mine was a total of 8. One consideration which I was very pleased with is the fact that I am asthmatic and every time without exception I have ended up with a cold or infection. Not this time on all of the above flights. This must mean that Emirates change the air filters more often than others.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Emirates customer review

(Australia)

I have not taken an international flight for many years but before then I travelled overseas all the time often with 2 small children (by myself). This trip I flew Sydney - Dubai - Dublin for Christmas 2014. Then returned Manchester - Dubai - Sydney in Jan 2015. I found on all flights that the cabin crew were fighting amongst themselves and were not interested in the passengers at all. I felt that it was an imposition to ask for anything. I went to the galley and asked for something to eat when most were sleeping and was told that food would be coming soon. It came 2 hours later. The cabin crew were sitting/drinking/eating and arguing. The meal thing surprised me as I had never been hungry on an international flight before. We were fed twice in 14 hours. Otherwise it was as you expect.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Emirates customer review

(Czech Republic)

I flew PRG-PER and SYD-PRG both through DXB and was satisfied. The staff was friendly and helpful seats comfortable and spacious enough the planes (B777 on all legs except for SYD-DXB which was on the A380) were (or at least seemed) new and the vegetarian meal was surprisingly tasty. Both of the flights between Dubai and Australia were only half-full making it much easier to sleep. The only hiccup along the way was high traffic at the Dubai airport due to which we had to stay in the air for an additional 30 minutes. I also had to re-book my second flight (the charge for this is 99 euro) which I did over the phone in about ten minutes and without any problems. After flying with Emirates before I had high expectations going on this trip and it's safe to say that they've been met.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(Romania)

Flight from ICN-DXB-MAD. Everything was fine except its cabin crew. Some were rude and never smiled. Dubai Airport is awful. It is just a shopping center with zero possibility to see the airport apron.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Emirates customer review

(New Zealand)

I flew with my wife and 3 year old son from Auckland to Dubai via Brisbane and then a few days later onto London all on A380s. Our son was given a pack with a book and activities as well as a blanket and toy on all the legs. On the way to Brisbane it took an hour before any refreshments were offered. Interestingly going to Dubai they didn't provide him with a child's meal claiming we had to order it in advance (but surely they can see on the passenger manifest he is a child?) We asked our stewardess on the first leg if she could find one. She said she'd be back in a couple of minutes and we never saw her again. We asked someone else to see if they could organise one for going on to Dubai and same again. On the way to Dubai the lights were left on way too long. Yet when we went to London our son was given a child's meal straight away and the overall level of service was very good. The meals we got were very good although the breakfast frittata was a bit overdone. No complaints about the superb entertainment options though. So same airline for two flights but two quite different levels of service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes