Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
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8/10

Emirates customer review

(Australia)

Flights on time. For dinner the last meal available had something that I was intolerant of. They managed to find me a crew meal that saved the day. What was strange was the timing of the meals. Dinner was served about 5pm departure time. Breakfast was about 5am departure time. My guess that this enabled the service of a snack and a light meal on the 6 and 10 hours sectors. Personally i'd rather have dinner at 7 on the short sector. Breakfast much later on the long sector to try to get a sleep. Serving a snack later would be enough.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Perth via Dubai
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Emirates customer review

(United Kingdom)

After several Economy and Business flights on Emirates we'd accrued enough Skywards points to upgrade our return flight to First class. Emirates First class on the A380 is excellent, you get your own private cabin with closing doors. The seat is massive and very comfortable. There's a tablet remote control so you can adjust your seat into any position or lie-flat and control the TV etc. The cabin is well designed with lots of flat surfaces and a big pull out table/desk. There's a mattress and pillow behind your seat and you are bombarded with free gifts from Bvlgari, pyjamas, slippers, writing kit etc. The cabin manager will greet you and explain how to operate all the toys in your cabin and as the cabin wasn't full we virtually had our own hostess who appeared from nowhere every time you opened you doors. The food is excellent and served to order with plenty of well aged spirits, Dom Perignon, wines and soft drinks. This cabin doesn't have toilet cubicles it has bathrooms with a shower! There's also a self service bar near the bathrooms or you can use the bar at the rear of Business class. This was 8 hours of pure luxury although I would never pay for it as it's double the price of Business class which is also excellent on the A380.
AircraftA380, Boeing 777-300
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteHong Kong to Dubai
Date FlownMarch 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

Emirates customer review

(Australia)

Flights on time. Arrived in Dubai and stopped a good way from from the terminal. The flight from Dubai tracked through the South of Jordan to about Cairo and then to Madrid. This avoided the troubled area in the Middle East which was comforting. The available entertainment range is truly huge.
AircraftA380 & Boeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Madrid via Dubai
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United Kingdom)

I have flown Emirates many times and the experience depends on how full and/or the attitude of the crew. This flight was excellent as it was only half full and I had a whole row of 4 seats to myself. The seats in economy are arranged 3-4-3 and quite comfortable, there was no one behind so I could recline my seat. ICE entertainment was very good but not the latest version as on the A380. The food was OK and they were generous with the drinks making several runs with the trollies during the flight and picking up litter. Unfortunately this is not always the case with Emirates, I've been on full flights with bad crew who are stingy with the drinks, slow with the food then leave your tray for 2 hours so you can't leave your seat, all deliberate tactics because they can't be bothered to deal with a full flight, over 300 people.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBirmingham to Dubai
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United Kingdom)

BRU-DXB on Boeing 777-300 in Business class. The check in was good, and you get a fast pass through security and passports. They share a lounge with other airlines but it was ok with nice views over the runway. The flight was good with good service from the attentive staff who knew our names and occasionally stopped to chat. The food choices were good, good Moet champagne and a lot of drinks options with good aged spirits. The seats are is 2-3-2 and we always try to prebook 2 together by the window. ICE entertainment system is excellent, probably the best in the air, and very good noise cancelling headphones. The seat is comfortable with a perfect preset recline position but you can adjust it how you want or lie-flat. They provide a mattress if you want to sleep. DXB-BKK on the A380. The Business cabin is nearly all the top deck apart from 3 rows of First in the front. The seat arrangement is staggered so if you want to sit together your only choice is in the middle so you won't get a window seat. However these seats are surrounded by furniture so you're away from the aisle so very cosy. The service was excellent and the staff seemed happy to serve. The seat is different but just as comfortable and of course lie-flat. It has the same ICE system. However the beauty of the A380 is the bar or inflight lounge with it's long, comfy seats and plenty of standing area. Both flights were on time and you get a fast pass to avoid the long queues at passports in BKK and your bags have priority so will be out before you. And Emirates provide a free chauffeur service into Bangkok, we had a nice Mercedes.
AircraftBoeing 777 / A380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBrussels to Bangkok via Dubai
Date FlownMarch 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

Emirates customer review

(United Kingdom)

This was my first flight on the new Emirates A380. We flew Heathrow to Dubai in economy class (then on 777 to Delhi). I've flown on Emirates 777 in economy many times which is probably the best but on the A380 it's another level. My son and I sat in the back row of 4 seats in the front section, the flight wasn't full so we had all 4 seats to ourselves, a bonus. However the seats are wider with more leg room than on 777. The ICE entertainment system is excellent with over 100 movies for a 7 hour flight and the screen is big. The headphones are ok but I recommend taking your own to block out all noise. The service was excellent, maybe because it wasn't a full flight, and the food was good and they were quick with the drinks and made several drinks run throughout the flight. The next leg to Delhi was a 777 so I prebooked the 2 seats together at the back of the plane but when we went to the gate to board we were upgraded to business class, probably because the flight was full or overbooked but another welcome bonus. The business cabin is spacious with seat arrangement 2-3-2, we were in 2 of the middle 3. The seats are cocoon, lie-flat style so I slept this leg but my son stayed awake and enjoyed the Hennessey XO.
AircraftA380, 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Delhi via Dubai
Date FlownJanuary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

Emirates customer review

(India)

Check-in took over an hour at BOM, despite the best efforts of the ground staff. Boarding was done in sequence and the ground staff ensured passengers didn't get away. Smooth flight, excellent cabin crew, comfortable seating, decent food, and loads of entertainment. Luggage at DXB took over 45 mins to arrive. All in all would still recommend Emirates for the flight journey.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBOM to DXB
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Emirates customer review

(Australia)

It was a great relief to finally have an excellent crew on this leg. My last 2 flights to BKK return left me so frustrated and very disappointed with Emirates. It's a shame for the airline because when you get an excellent crew, Emirates is a fantastic airline to fly with. Yesterday's crew provided lots of attention towards their passengers. My daughter was in economy on the same flight and agreed on the great service too. Interesting find was that when you book an Emirates flight on Qantas website, the chauffeur service is no longer approved even though it says you're eligible to it! Just be aware.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSydney to Bangkok
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

Emirates customer review

(Egypt)

CAI-DXB, first leg of CAI-MEL with Qantas but this leg operated by Emirates. Check-in at CAI crowded but done professionally. On-time departure. Captain very good at communicating flight status and arrival information. Aircraft was quite new and well kept. Children's meals arrived before others and with suitable choices. Our meals ok but nothing special. Movie selection was a little disappointing compared to previous Emirates flights. I struggled to find something decent to watch. Unfortunately at DXB aircraft was parked ages away from the terminal, which meant a 20 min bus ride. Overall, a pretty good experience but still issues with making the Qantas-Emirates interaction feel seamless, especially at check-in and transit.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCairo to Melbourne
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

Emirates customer review

(Cyprus)

Our flight (EK028) from Glasgow at about 2 left on the dot. The inflight entertainment was great and the meals were excellent! The cabin crew were friendly and attentive. Drinks service were often. The seat was extremely comfy and the 7.5 hour flight whizzed by! As we arrived at peak time in Dubai we had to wait a bit. (About 20mins). The following flight (SIN-DXB) was about 3 am and was an Airbus 380-800. We got to the gate as it said gate closing athough we didn't leave for another 30mins. We got served breakfast onboard. The flight was cold at the beginning then started to warm up. We had better inflight intertainment than the first flight we arrived in Singapore at about 15.00 (+5hrs from DXB)
AircraftBoeing 777-300 & A380-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGlasgow to Singapore via Dubai
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes