Emirates

We are an Australian family of four, that just returned after spending a month in Europe. We booked our travel with Emirates, travelling Brisbane, Barcelona, Paris, London, Dubai and return. The preference for our seating was booked by our travel agent for the window seats in the left rear from rows 46-49. However, on every sector except from London to Dubai, the seats were changed in every instance to those in the middle - four of us! I telephoned the booking offices at each location, who refused to help, then at the check in counter at each airport who were very unhelpful. It was a long journey which we had to endure. I found almost all of their staff, be it Cabin Crew or Counter Staff to be very robotic in their attitude. No customer service at all. No friendly disposition, no making eye contact and overall they all looked very tired. The food provided on the aircraft was more than ample. However, this is not enough to sway me to fly with them again. I did the right thing, booked our trip with them months in advance of our travel, preference of seats and very disappointed at their lack of empathy that we were travelling long distances and no courtesy in endeavouring to help. Won't be flying Emirates again!

We left Kuala Lumpur on time on our flight to DXB. The aircraft was slightly cold, and had no wifi. As it was night time most went to sleep, I went to sleep for a few hours. There was not the best choice of programmes, and the aircraft was one of the older ones. The meal was good and the cabin staff were nice.

The seats were comfortable, food edible and service very good, with the exception of one flight attendant. We were sitting near the galley and were fed up with his whingeing to the other cabin crew. He practically threw a drink at me and sneered at an elderly passenger's requests. He really stood out for all the wrong reasons as the rest of Emirates crew were great.

Narrow seats with very little legroom. The staff were rude and with an awful attitude. Free food obviously. ICE was not what I expected. My fingers were almost broken trying to click on screen. The Boeing 777-300ers some brand new still seemed jaded. As for DXB I will return to European hubs. Disappointed my first time. Expected so much more. The staff badly need to change their attitude.

Last month, I traveled from JFK in New York to Milan, Italy. I only have good things to say about my experience. First of all, the plane was huge and the seats were comfortable. The food was great, the staff were helpful. There was a huge selection of free movies and music to watch and listen to during my flight. I also happened to leave my handbag on the plane on my way to Milan and I was sure that I wouldn't get it back, but as I was checking in my luggage, a flight attendant approached me with my handbag, asking if it was mine. I was pleasantly surprised. My comment is that on my flights to Milan and back, the wifi and internet did not work at all, but the movies, games, and music on the TV screens worked perfectly, so this didn't impact my experience that much.

Excellent, the first class private cabin offers mini bar, snacks, pyjamas, good amenities, excellent staff, amazing food. The new Dom Perignon rose is a really good idea. Had a very good sleep on a comfortable flat bed with plenty of space.

I was onboard EK345 on 1/7/2015 from KLIA to Dubai, departing at 9.30 am (Malaysian Time). Emirates has generally good service but I must say that the service provided by staff will supercede all other aspects. I believe a customer may forget if the landing was not smooth, the food was delayed or not to required taste, the departure slightly delayed etc etc. A rude or arrogant staff member however will be remembered and customers may reconsider their travel experience with the said airline. Again, I will rate Emirates to have given my family and I fairly good service. But I was very much upset with one of the cabin crew. I have observed harsh tones in dealing with customers in particular those elderly and who may not be proficient in English.

London Gatwick to Shanghai via Dubai on 29th of June. First flight on A380 was a smooth, comfortable flight. Cabin serice was good and entertainment options impressive. After a long 9 hour layover in DXB, we boarded a Boeing 777-300ER to PVG, and service didn't fail to impress. Cabin crew were consistent with service, this is rare on DXB-Asia flights I have exerienced in the past. The flight was a bit cold, bring a jumper for Boeing 777-300ER flights because my returning flight from PVG-DXB on 13th July was also quite chilly. Flight from DXB to LGW was also good, however this A380 hadn't been refurbished as some of the others have, so the monitors were quite slow to respond to touch commands which was annoying. Overall 4 good flights, check in on the ground is good. I briefly used the wi fi on DXB-LGW flight but it was only 10mb free before they charge, it seemed quite good from what I could see.

I pressed for assistance 3 times and only once was I attended to but all 3 requests of a cup of water was forgotten/not delivered. Food was not served despite placing the sticker "wake me up for food". All I got was only a cup noodle. Service has declined since my first flight with them and I have been flying with Emirates once a year since 2010. Really disappointed.

Brilliant flight as always and Emirates is known for its very comfortable flights. However, I truly feel that Emirates's standards have notched down a bit as the cabin crew are not that responsive to economy class passengers. Moreover, I had to ask for a glass of water about 5 times which is unacceptable according to Emirates standards. I am a frequent traveller of Emirates but this was not a good experience in terms of service provided. On the positive side, the seats were extremely comfortable and inflight entertainment was superb with movies from all over the world and very fine podcasts!