Emirates

Great flight from JFK to Milan. The aircraft is new and roomy. Lots of great entertainment to watch on the widescreen seat monitors. Seats were very comfortable. We were seated by the galley, which unfortunately, was a little noisy and was hard to sleep, but other than that, I can't wait to fly Emirates again. One of the better airlines I've been on. Our return flight home a couple weeks later was also a really good experience. Thumbs up to Emirates! (at least to this particular plane and route).

All was fine: ground services, cabin crew, food and beverages. The seat was very comfortable and the ICE system had a great selection of movies and other live programs. The cabin was very silent and the WiFi network worked fine.

The flight was delayed in Vienna. After boarding, I felt very cold due to the A/C being turned to extremely cold. I was told that the WiFi would work on this flight, however, the truth is that it didn't work. When I arrived in DXB, I had to pass through another Security Gate to transfer. The ground staff worked so ineffectively that there was a very long queue. The airport was full of people and it was very hard for me to get to my boarding gate. The second flight was from DXB to CAN. When boarding, I found that there was water leaking from the luggage rack. No air hostess came to deal with it.

The service provided by the cabin crew was excellent, escorted to our suites, individually addressed by name. The suites are excellent and the facilities great, especially the ICE entertainment. The shower is out of this world, we both had three each. The business class bar has a good selection of drinks and snacks, the bar staff being particularly friendly. The first class bar is self serving again wth snacks and rolls,and a great selection of spirits. Not forgetting the dining, silver service with an option to eat at our own convenience. Choice of food excellent, accompanying wine and champagne first class.

Delayed departure of 24 hours due to a broken fuel gauge on 380, however given 2 separate £10 meal vouchers in the first 5 hours at the airport and then taken to 4 star hotel and again given Dinner and breakfast at the hotel. Flight to Dubai, excellent entertainment but slow inefficient service with only one stewardess per trolley resulting in trolley being left in aisle if she had to go and get something from galley. Due to travelling with a school group that had to travel together onward flight to Delhi necessitated a further 24 hour stopover in Dubai but at least in a decent Hotel. Night flight to Delhi on 777 with much better service. Entertainment system good but not to the standard as on 380. Return flights same story, quick efficient service on 777 slow and inefficient on 380.

Competitively priced. A380 significantly better on comfort and service than B777. B777 issues: No drinks served for three hours, inefficient and desperately slow food services, no non Halal meat option, frugal with alcohol and some stewards were rude. Emirates music now confined just to exit of plane thankfully! Positives - painless and efficient transfer at DXB, video on demand allows you to skip advertising at beginning, smooth flight and landing.

This was my first time trying Fly Emirates and I was disappointed. When we first arrived the plane's AC was off and everyone was hot, not to mention a 1 hour delay for departure. The cabin staff were not cooperating at all. My mother needed help with baggage and the hostess told her to do it herself. We ordered water and tea countless times until they finally responded, the inflight entertainment in my opinion is not good. There wasn't enough variety in the choice of food. When we bought the tickets they advertised it as a plane that has WiFi, which was not the case. The plane was old, the seats were tiny and not comfortable at all. The cabin manager was very helpful though and listened to our complaints and was one of the few reliable people in the staff. Definitely not going to try it again.

The Emirates 777 is a disappointment compared to it's A380 services. The interior was somewhat dated and tired and the entertainment system was not intuitive for the first time user and difficult to navigate once the general layout became obvious. The programs available were generally sufficient. Emirates looks after the kids well, with our youngest receiving special attention when she got on board and the gift she received was far more imaginative than the usual set of crayons and a colouring book that most airlines go for. The kids meals was also a dedicated meal rather than an adult meal with a few tweaks, though it would be nice to see some healthier options available for kids meals. The headset provided actually fit our daughter. It's these small touches that make travelling with kids easier. The seats were roomy in width and pitch and the flight to FRA was only a third full so we had plenty of room to spread out. Cabin service was generally of a high standard and meals provided were one decent and edible meal and a snack. I would fly with Emirates again, but at this stage I'm not sure what the fuss is about.

We were disappointed with our recent Emirates flight. On our return from Paris were were informed of a 6 hour delay but without any explanation. During the delay were were provided with a voucher for one drink and one cake! When we eventually boarded it took over two hours to get a meal let alone a drink. My partner was on a special diet and his meal was put in front of him 90 minutes before mine. 4 hours later he still had the tray in front of him. When the food does arrive it's sub standard with yet another annoying snack box containing hard breads and a sweet sticky chilli sauce. Yes, the aircraft are new and the IFE ok but the attitude of the cabin crew doesn't match. They appear surly and unsmiling as if us paying passengers are an inconvenience. We encountered the same issues with the cabin crew on our outward flight. All in all a very disappointing experience.

We are an Australian family of four, that just returned after spending a month in Europe. We booked our travel with Emirates, travelling Brisbane, Barcelona, Paris, London, Dubai and return. The preference for our seating was booked by our travel agent for the window seats in the left rear from rows 46-49. However, on every sector except from London to Dubai, the seats were changed in every instance to those in the middle - four of us! I telephoned the booking offices at each location, who refused to help, then at the check in counter at each airport who were very unhelpful. It was a long journey which we had to endure. I found almost all of their staff, be it Cabin Crew or Counter Staff to be very robotic in their attitude. No customer service at all. No friendly disposition, no making eye contact and overall they all looked very tired. The food provided on the aircraft was more than ample. However, this is not enough to sway me to fly with them again. I did the right thing, booked our trip with them months in advance of our travel, preference of seats and very disappointed at their lack of empathy that we were travelling long distances and no courtesy in endeavouring to help. Won't be flying Emirates again!