Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1649 reviews
6/10
4 star Skytrax Rating
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7/10

Emirates customer review

(Belgium)

My spouse and I flew first class Christchurch-Sydney-Dubai-Frankfurt 16 November 2013. Our second flight on our return itinerary (outward from Frankfurt to Christchurch was also with Emirates in Business Class) Sydney to Dubai was cancelled due to a rainstorm at Sydney airport which meant we had to deplane after approx three hours on board and spend all night in Sydney airport waiting for our luggage to be returned and then re-queue to be re-booked on a new flight. It was an A380 so there were hundreds of people involved yet almost no Emirates Staff available or information provided. At re-check-in we asked to be re-routed to Paris rather than Frankfurt as we realised that the new routing to Frankfurt meant we would not be able to reach Brussels - our final destination by train connection the same day and so would have to stay in a hotel overnight in Germany. We made repeated requests to be re-routed and we knew there was availability in the first class cabin on the Paris flight. Yet despite all our requests nobody seemed prepared to understand our predicament or accede to our request. We also noticed that the level of service – nd attitudes of staff - differed substantially across flights. While some were outstanding such as the First Class leg from Christchurch to Sydney (probably because we were the only people in the first class cabin) service on other legs was sometimes surly and when our problems arose on the return leg we had the impression that staff were more interested in keeping us quiet and fobbing us off than sincerely wanting to help resolve our travel dilemma. For example the Senior Purser onboard suggested we use their on-board WiFi and telephone service to enquire about being re-scheduled onto the Paris flight as it was “not very expensive” - I later discovered a €50 charge on my credit card statement! Upon landing in Dubai we enquired with ground staff about changing to the later flight to Paris but Dubai ground staff shouted at us that we were obliged to take the Frankfurt flight as our luggage had already been checked through to Frankfurt and that we would have to pay penalties for changing our routing. So all in all we have at best mixed feelings about our Emirates Experience in-flight given what was supposed to be the trip of a lifetime in First Class but definitely disappointed at their mediocre response to a fairly simple request to be re-routed and lack of customer care afterwards. All-in-all we probably will not be travelling with Emirates again.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Emirates customer review

(Spain)

BKK-LGW-BKK. The aircraft are fairly new and in good shape as you'd expect. The service is very hit and miss mostly a miss. On one leg shortly after takeoff the crew distributed promising looking menu cards but this was just a tease since no food materialised until almost 5 hours into a 6 hour flight. The purser spent the flight in and out of the understair workstation adjacent to my seat on the A380 slamming the door each time. When the food did arrive it was poor. On another leg the food was served in the first couple of hours and was very enjoyable being salmon and mashed potatoes. They seemed quite happy to bring the odd glass of wine throughout all the flights. On one leg we were bussed to the aircraft at Dubai which was strangely parked in a very remote part of the airfield. All those gates at Dubai and we end up having a 20 minute bus ride and climbing steps to the aircraft. The customer service at Gatwick was very poor. Although the ground staff had all week to advise me of a requirement regarding my return flight (I visited their desk on several occasions) they failed to do so and waited until I arrived at check in with all my bags and then turned me away. If you have cause to contact Emirates with a complaint after you've flown they seem to be very reluctant to provide email addresses or forms for this purpose.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Emirates customer review

(United Kingdom)

Flight from Perth (Australia) to Dubai did not meet expectations. Despite the airlines supposed reputation the food quality and choice was very poor. The touchscreen was insensitive and caused considerable frustration when trying to select particular films or music. Most notable the staff were surly and generally unhelpful. This was one of the worst flights I have ever endured !
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Emirates customer review

(Sri Lanka)

Colombo to Amsterdam via Dubai and Paris to Colombo via Dubai. Food was fantastic excellent inflight entertainment. Staff very attentive will use Emirates again. Flew in A380 as well.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(Portugal)

Lisbon to Luanda via Dubai. In the past I used TAP Portugal to go Luanda but due to delays high fares old aircraft and poor service I changed. Emirates is a cut above the rest flights were on-time main leg on way out was on a modern 777 very nice and more space than competition food was delicious crew professional and helpful. I can't remember any other carrier proactively offering so many drinks and refills in economy class.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Emirates customer review

(Thailand)

BKK-DXB-FRA-DUS-DXB-BKK . Limousine chauffeur on time Qantas lounge in BKK as Emirates under renovation excellent day flight to Frankfurt no amenities but its a day flight so no problem good choices of entertainment. on my return I pampered myself in First amazing service and I had the best sleep of my life up in the air. excellent food and wine list. Crew as usual very helpful and nice.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Emirates customer review

(United Arab Emirates)

CPT-DXB Boeing 777-300. Comfortable flight friendly and efficient cabin crew. Lunch & dinner serving outstanding. Staff made the flight as pleasant as possible. ICE inflight entertainment system with excellent choices.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Emirates customer review

(Australia)

PER-DXB-HAM. My first experience with Emirates Business Class. Started very well with the Chauffeur car. Staff at check in good. Lounge nicely presented. IFE in my seat did not work. Luckily seat next to me vacant. Impressive looking seat was surprisingly narrow and no elbow room. Found it hard to get comfortable. No amenity pack offered on either sector all the way to Hamburg. Found it very difficult to choose something I wanted to eat. Food too middle eastern with no choice offered friendly crew. Lounge in Dubai awful. Probably the worst I've had for a while. Far too overcrowded. HAM-DXB-PER: Chauffeur pick up lounge nice but hard to find. Much better flight than outbound. Same issue with food although this time I ate in the lounge where the food had more of a western flavour to it. Staff friendly and helpful. Different seat with better elbow room. IFE is a little awkward to use. My bag was damaged on arrival in Perth. The baggage services team in Perth were very helpful and my bag was replaced. As a Qantas frequent flyer this was a rewards trip so I'm not too devastated by the experience. If I had to spend full price on a business class fare I would probably look elsewhere. The lounge in Dubai and the seats being the major turn offs.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Emirates customer review

(South Africa)

CPT to LHR via DXB in economy. Two full planes Boeing 777 and A380. Staff excellent helpful and pleasant. Both arrived early or on time. Boarding done by row numbers and well controlled. Seating on 777 narrower but I found more comfortable than the A380. Entertainment vast and varied. Food ok. But why do airlines still insist on providing hot breakfasts in the very early hours which are so unappetising. My poached eggs could have survived a set at Wimbledon! And three hours before landing at 4am when I had just got off to sleep - surely no need. I can't believe passengers want this - a light and healthy snack 90 mins before landing would be more preferable. Going for fruit platter meals in future. Off loaded at LHR quickly and despite a busy terminal through immigration and customs within 30mins of landing.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Emirates customer review

(Spain)

MAD-DXB-BKK Business Class (Frequent Flyer Gold Card holder) traveling approximately bi-monthly for over two years. I've noticed a marked deterioration in quality on this service and my last two flights have had problems which need bringing to the attention of a wider audience. I note from comments on this site that others have noted a similar deterioration in service on Emirates. On the first flight I was double charged by the airline. When I pointed this out to the Service Center I was initially told I was incorrect. After a second e-mail and a delay I was informed by another individual I had to prove that I had been overcharged. When I did this I was then told by a third employee to enter certain information via the web to obtain a refund. I tried several times but the information was clearly wrong. After a further delay a fourth employee suggested I was entering the data incorrectly. I tried again: same result. I then asked the matter to be escalated. No reply. Eventually after further e-mails a fifth employee agreed that the matter should be escalated. Over a month later I received an incomplete refund and a lame excuse for an apology. On my last flight EK385 the service was awful. My breakfast was initially not delivered. After trying to attract the attention of staff my meal some 45 minutes late was slammed down; it was as might be expected after being allowed to stew for that amount of time inedible. After asking for the Purser a 'Senior' eventually arrived who tried various displacement techniques to avoid apologising. I eventually forced an apology and was asked if I wanted 'something' (unspecified) to replace the disgusting plate. By this time the plane was descending. I asked again to see the Purser who eventually turned up and mumbled on about 'the girl' who was responsible. She disappeared to make the safety announcement prior to landing and I never saw her again. I have received no recompense. I would suggest that if you experience problems on Emirates don't expect prompt service genuine apologies or any recompense. You will have to deal with an obstructive Service Center staffed by arrogant and essentially incompetent individuals and an on board 'crew' who regard themselves as a superior class of persons who unless you are prepared to ingratiate yourself find providing a service beneath them. As there is ample choice of airlines on this route I certainly wont fly Emirates again and would advise caution if anyone is considering it as the alternatives which I have recently sampled are infinitely superior.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no