Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
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6/10

"flight was delayed"

(United Kingdom)

I have been a long time fan of Emirates from the 90's, when they provided enough competition to make flying more humane from the antipodes. More recently though I have been less than satisfied with their service levels and customer service, this has accelerated since the "merger" of routes with Qantas. This flight was not so pleasant - the flight was delayed from Gatwick due to an oil spill and impacted the whole journey. The inflight service was generally good, food okay, the A380 seats are in the top quartile at the price point for comfort and pitch, I was comfortable on the A380 for the whole journey despite being a tall Aussie. I even snagged some good seats near the bulkhead which made legroom no problem. The 777 segment from Dubai to Melbourne (via Malaysia) was not pleasant. The planes are older, tired, have narrower seats and I was uncomfortable the whole journey. Try and avoid any Emirates segments that use this older equipment, it generally sours your experience of Emirates. The main problems I had with this journey was the late departure. The 4 hour delay caused me to miss my booked connection, and I was put onto the dog-leg segment via Malaysia. Emirates have refused any form of compensation in breach of European rules and refused to supply any assistance at the journey end for this delay. The obnoxious behaviour of customer service staff makes me rethink my loyalty to this brand.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to MEL
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"we were really disappointed"

(Poland)

Dubai to Warsaw with Emirates. My seats, selected 3 month before the flight, were changed without any notice. When we boarded a plane they told me that they cannot do anything about that because aircraft was full. Seat belt was not working and the seat was broken. When we complain about it three times they said that they will check what can be done and will let us know. No one came to explain anything. We were really disappointed.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDXB to WAW
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not letting passengers know"

(Australia)

This was my third encounter with Emirates. First the booking did not go through and I had to call the office with 10 min in waiting. Got it finally and confirmed my seats at night. Woke up to drive to the Airport, checked my emails and had a new itinerary for the next day flight. I was 45 min on hold and finally given a reason of bad weather. Wasn't offered anything, not even the later flight. Had to fill in my own refund request. You cannot do anything for the weather, but not letting passengers know is just not good enough.
AircraftA380
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePER to MUC via DXB
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"total lack of customer care"

(United Kingdom)

Flew Emirates business class from Birmingham to Bangkok via Dubai on 1 March, comfortable flight with no problems. However return journey on 9th was a completely different story. Total lack of customer care. I appreciate problems were caused by the storm in UAE, but this does not excuse Emirates of customer care. No information was supplied in Bangkok as to rescheduled flight and connections and therefore had 12 hour wait. Once on board flight the crew were indifferent and unhelpful. Arrived in Dubai and no help with connection flight. Went to business lounge and was told we had been downgraded to economy and we had 27 minutes to make the flight or would have to wait for 2 days for another flight. Was told luggage would be transferred on flight so we decided to run to catch the flight. Seated next to toilet and disturbed by smell and passengers all flight. Arrived at Birmingham to be told luggage was still in Dubai. Have yet to be contacted about compensation for downgrade or delayed baggage despite making complaint at BHX. I think Emirates is on the slippery slope of becoming arrogant and then awful.
AircraftA380 / Boeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBKK to BHX via DXB
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"such a nightmare"

(Australia)

I flew Business Class with Emirates from Brisbane to London with my daughter, her husband and three children - a three year old and twelve month old twins. I knew this was not going to be easy, but in my worst imaginings I hadn't dreamt it would be such a nightmare. The babies were booked on bassinet seats with their parents, but were too big to be able to use them. I was a few rows back with the 3 year old, but shared baby duties through the night. Right from before take-off, I could see we were not welcome. Even with the comfort of lie-down seats, it was very difficult to keep the little ones asleep. So we would take them to the bar area so they could crawl around a bit without disturbing too many people. On two occasions when I was there with our little twin with cerebral palsy, her fingers were stepped on by the same hostess who had made us feel so unwelcome. Towards the end of the long flight to Dubai, we were all exhausted, but not once was there any offer of relief or assistance from the attendants who were standing around chatting amongst themselves. Believe it or not, the next leg of the journey was worse, as the seats I was in with the three year old would not recline. On two occasions I sought help. The attendant said she would 'reset' the equipment. This meant the video system also went off for 15 minutes. I didn't see this attendant again. His seat did recline after this, but mine still did not! I tried again, different attendant but same story! I was forced to sit upright all the way. Having outlaid almost $10,000 for Business Class, I was not happy! Emirates boast about how many different countries the attendants come from. Perhaps they would do better to choose staff with a bit more empathy towards their passengers instead.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBNE to LHR via DXB
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"A380 product is very good"

(Switzerland)

The Emirates A380 product is very good, although the seats in business class are rather tight, especially in fully flat position. Food was okay. The real issue is the diverse quality of the cabin crew: on the leg from DXB to ZRH they were just okay. From BKK to DXB I flew First: nobody addressed me by my name with the exception of the cabin crew director when she introduced herself to me. The service was not efficient, neither friendly nor First Standard.
AircraftAB380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBKK to ZRH via DXB
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"cabin crew were fantastic"

(United Kingdom)

Sensational experience on Emirates A380-800 from Bangkok to Newcastle via Dubai on March 10th. The cabin crew on this flight were fantastic. I fly through the Middle East a lot on business and have never encountered such a professional, well trained cabin crew. Another major plus was the extra leg room.
AircraftA380-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBKK to NCL via DXB
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"attendants made us feel special"

(Australia)

Singapore to Brisbane with Emirates was our last flight of a two week trip, so we were a tired family when we boarded. We couldn't believe our luck when we got row 23 (pretty sure that was the row number) which was facing the bulkhead. Plenty of room for the four of us to spread out and also to stretch our legs. The two attendants who looked after us made the four of us feel special. I wish I had taken the name of the Austrian attendant as she deserved special mention.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSIN to BNE
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"not choose for next flights"

(Italy)

It was my third trip to Indonesia, and I had always chosen Emirates for that. Me and my mate were flying from Jakarta to Malpensa, via Dubai. The first flight was ok, while the Dubai to Malpensa flight was horrible. A passenger had a health problem when we had just taken our seats and we had to wait about two hours. Then the passenger and his wife left the plane. But the wrong luggage was taken from the plane, and another bag not belonging to anyone was shown by a steward to us all. None of the staff apologised for the delay or inconvenience. I arrived at Malpensa two hours late and very tired, having started my trip the day before in Yogyakarta. The A380 has no place for standing up, just to change position and relax the body in a many hours trip. It is filled with seats and nothing else. I will not choose Emirates for my next flights.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDXB to MXP
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"crew who were really friendly"

(United Kingdom)

I flew Business Class for the first time on an Emirates upgrade offer from Auckland to Melbourne. Incredible experience, so much space in terms of the seat which also offered a huge variety of functionality, great crew who were really friendly and really enjoyed the bar area at the back of the plane. Great flight and airline, would definitely recommend!
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAKL to MEL
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes