Emirates

✅ Verified Review | I stepped onboard my Emirates flight from London Gatwick to Phuket via Dubai to that lovely aroma of business class. It's not a normal thing for me to travel in business class, but it isn't a distant dream anymore. The seats appealed to me, and I loved the layout. Once I had settled in, I spotted one flaw, which was the lack of storage everywhere, but the storage available just about accommodated all my items. Once we had taken off, I sat down to what I would have described as a 'bumpy flight' coming from a nervous flyer though. However, the wide selection of movies, space available for sleep and excellent dining occupied my thoughts to more important things. There are only a couple of words to describe this cabin - beautiful, elegant and stylish. The second flight had a more tranquil atmosphere in a smaller cabin with a different design, due to an older, smaller plane. The entertainment was a little disappointing, as the response for all the channels (which were very limited) was far from instant. The dining started and ended on a slightly different tone, it couldn't disappoint. Overall I strongly recommend Emirates.

✅ Verified Review | I chose Emirates for 3 reasons, ability to fly out of Boston, pricing, and desire to experience the A380 for the first time. I had flown EK once previously, a HKG-BKK one way several years ago. I was aware of their 4 star ranking and recalled from my previous trip that I felt that accurate. I am not sure that I would give them a solid 4 ranking based on these two flights. First, the good. Despite a miserable snowstorm in Boston we only had a brief delay in departure and made up time enroute. The flight only had 130 passengers so boarding was quick and easy. I would have thought that the high ratio of FAs to pax would have resulted in exemplary service. Not so. There was no drink service offered and an hour after takeoff, needing to take some medicine, I was finally able to flag down the Purser who promptly took care of me and checked back several times throughout the flight. Pity the rest of the crew were not so attentive. One appeared annoyed when I asked for another drink and pressing the call button was ignored. Though the bell sounded and the light went on, the FA told me it wasn't working when I walked back to the galley. The food at lunch suffered from the long delay in serving it. The chicken pesto sounded great but was too difficult to cut let alone chew. The bread (in cellophane) was cold. The flight itself was very smooth. Changing to the A380 in Dubai was trying due to the extreme heat and the mass of people. Once aboard I found that the seat I had selected from a seating chart was not where I expected it to be. Aisle seat next to the middle galley. I was banged into by FAs the entire flight, rarely with an apology. The service trolleys were continually blocking every aisle in every direction making a trip to the pitifully scare restrooms an ordeal. The food was better than the trip out. So good, in fact, that the FAs were continually eating. I have never seen so many FAs consuming food in plain view of pax. Again, smooth flights but service wise I would be hard pressed to give this a sold 4 star rating. No comparison to the level of service on Qatar, which thankfully had just begun service out of Boston. Am hoping the flight back home in two weeks are better.

✅ Verified Review | Adelaide to Delhi via Dubai with Emirates. I had selected my seats for travel on 26th December 2015 but the seats were released and I could not check in on my mobile. I tried many times to check in and choose my seat but the system locked me out. When I made a phone call to Emirates they told me of their inability to do a thing about it. This resulted in being allocated a horrible seat in the middle, for the 13 hours long flight with the aisle person making it almost impossible for me to even go to the toilet. Topping it up the Emirates staff was unresponsive on the plane. When the staff was called they did not come even after pressing the tab 5 times. The entertainment system had so many glitches that I could hardly watch it. The worse thing was the bus from the plane to the terminal herding us like cattle. The experience was not to end there since when I got my luggage back from the conveyor belt the lock was broken. When I sent the complaint to Emirates they said sorry for the things but passing on the blame to the respective authorities.

✅ Verified Review | We expected to arrive in Dubai by 0015 and board our onward flight to Kuwait by 0145. Our flight was expected to leave at 1415 from London Heathrow on 31st march, but departed at 1520. We expressed concerns to the staff in London and were assured that we would not miss our connecting flight. Onboard the flight the crew said they could not be certain if we will make the flight as it depends which Gate etc the flight would be on. This left us confused and apprehensive for the rest of our flight. As we arrived in Dubai at 0100, we were met by a Emirate representative who said we had already been offloaded the flight and had us booked on the next flight at 0745 the next morning. They gave us a meal voucher and said that is the best they could do. The staff said because of immigration rules they cannot offer anything to passengers if it is less than 8 hours. There was no empathy and I do not blame the staff from connections to the lounges we spoke to, as they kept referring there are no managers on duty who are empowered to authorize a place to rest and this is standard policy for missed flights arising due to delays. We chose this flight due to the short connection. If we wanted a longer layover, we would have booked it, but timing was important to us. We truly experienced a journey in a class of its own.

Emirates from Melbourne to Colombo via Singapore. First flight operated by A380-800 second on a Boeing 777-300ER. Both flights full in J class. Check in at MEL fast. The new lounge at MEL impressive and elegant. Food and service of high quality. Flight from MEL departed on time. Crew good. IFE top notch, however sad to see how far south food on board Emirates have gone. Unimaginative and bland. Far worse than what other airlines serve in Economy class. Arrival into Singapore was on time. Singapore to Colombo the crew were good and IFE excellent. Food most passengers left untouched. Arrived on time into Colombo, priority bags took more than 30 minutes to come out and this is not acceptable. All in all Emirates has a good product but cracks from over expansion have started to appear.

Manchester to Johannesburg via Dubai. I am a big fan of the Emirates A380, quiet, comfortable and plenty of personal storage space. On the last flight out of Manchester that day I had dinner in the lounge prior to boarding and watched a movie on the 21" screen during standing, taxi and take off before getting my bed made as soon as the seatbelt sign went out. I got about 5 hours of sleep before landing. The second leg in the 777-300 is very different. I sat in the aisle seat and my partner had the window. Unlike the A380 window and middle seats of the 2-3-2 layout need to clamber over the aisle seat to get in and out. Seats are comfortable but not full flat bed when reclined. There is a slight angle although not enough to prevent my getting to sleep. Dinner choices were nicely presented and the curry had flavour and heat, as promised by the menu. Both legs on time and bags were on the carousel soon after arrival in Johannesburg.

✅ Verified Review | The large upstairs business class on the A380 is often relatively empty on the Bangkok to Hong Kong route route but on this short 2-day round trip both sectors were virtually full. Only the excellent bar at the back seemed to attract just a few passengers. The privacy in the window seats is superb, the large IFE screens make those of some airlines seem small in comparison, and a very extensive IFE programming. FAs go about their business calmly and flat bed seats are popular with some passengers who prefer to nap than partake of the meal service. With Emirates ticket prices for business class vastly cheaper than any other airline, this flight is quite literally a steal!

✅ Verified Review | Brisbane to London via Dubai, and Emirates is quite a good airline with generally helpful staff and acceptable food. On this particular flight we suffered delays. The entertainment system is very good and the seats were fairly comfortable, the arm rests could be lifted to lie down and rest in the unusual event of not having a passenger aside. I would still fly them again next year though.

✅ Verified Review | London to Perth via Dubai was our first time flying with Emirates (we usually fly with BA) but sincerely hope this will not be our last. From our visit to the Emirates Lounge at Heathrow until our chauffeur dropped us off in Perth we enjoyed every minute. The cabin crew were hard working, attentive and cheerful. Food and wine was excellent and the A380 is a very comfortable plane to travel on. I have seen reports that the crew can be inattentive but I can honestly state that wasn't the case in our experience. It pains me to say, having been so loyal to BA for many years, in future our airline of choice will now be Emirates

✅ Verified Review | Sydney to Auckland, and Emirates offers excellent customer service on the ground and in the air. The inbound flight was late arriving resulting in a delayed departure. Emirates handled this exceptionally well, regular updates both in the lounge and at the gate. The service on board was professional at all times and made the trip very comfortable. The free inflight wifi is a great benefit and allowed me to keep in contact with my business colleagues to advise of my impending late. Made what could have been a wasted day to be a pretty good day.