El Al Israel Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 296 reviews
5/10
3 star Skytrax Rating
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3/10

El Al Israel Airlines customer review

(Israel)

We traveled from TLV-JNB on EL AL and then on to CPT in December 2012. I have been travelling EL AL all my life and this trip showed how the quality of their product has deteriorated. We flew on an old 762 which only benefit was the good legroom. The food (special kosher) was atrocious there was only a limited (non alcoholic) bar selection and the entertainment was virtually non existent. Fortunately it was a night flight and the reasonably spacious aircraft allowed us to sleep. The staff however were very friendly and helpful and I felt they were trying to make up for the inadequacy of the rest of the product. On the way back SAA caused us to miss the EL AL flight back to TLV from JNB and very kindly sent us via London where we stayed with family for a weekend before returning to TLV on BA in one of their newly refurbished A321 mid-hauls.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

El Al Israel Airlines customer review

(Australia)

Service or the lack of it no surprise at EL AL. If you want to fly from Asia/Australasia to Israel EL AL is probably the only airline to fly. Which is why the flights from BKK are packed 744 featuring bad food non- existent service filthy toilets and dated interiors.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

El Al Israel Airlines customer review

(United Kingdom)

LON-TLV-LON. Excessive security which wasted all of my pre-flight time and messed up my luggage. Flight out was on time but I didn't get any service (only slept for an hour so maybe happened then) nothing on waking up. On the way back at least had entertainment system but was probably from the 80s on a dated 747-400. Food was rubbish service was non existent (I had to ask multiple times for a landing card). This also tends to be a very expensive airline so will avoid.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

El Al Israel Airlines customer review

(Israel)

TLV-PRG on a very tired looking 737-800 with just one class. Plane was cramped narrow seats with insufficient legroom. The seats were dirty and the plane smelt. No personal screens so movie screened on overhead aisle screens. My headphones didn't work. Surprisingly there seemed to be a huge number of flight attendants. I counted at least 12 going back and forth while pushing trolleys full of duty free items and trash. Toilets weren't cleaned during the flight - plane was dirty from start to finish.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

El Al Israel Airlines customer review

(Israel)

TLV-JFK-TLV. Business Class. Outbound on 777 Inbound on 747-400. El-Al's problem is neither the aircraft nor the service but the competition. Practically all other airlines flying direct on this route or similar ones to the East Cost have switched to seats that recline to a full horizontal flat-bed position. El-Al insisting on an old fashioned 3-compartment configuration with a separate first class must differentiate the first from the business and remains with those seats that leave you slipping toward the floor in your sleep. Also the in- flight entertainment system on the 747 is years behind and offers close to nothing. They'll either have to catch up with the rest of the pack or be left with their ultra-orthodox crowd. It's a pity because the crew on both flights was eager to please and sometimes downright enthusiastic much more pleasant than anything I've encountered on other airlines.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

El Al Israel Airlines customer review

(Israel)

Tel Aviv TLV - Warsaw WAW - Tel Aviv TLV. Both flights with Boeing 737-800. Leg space quite satisfactory seats stiff nice in-flight entertainment lovely meals on both directions and extremely efficient and friendly crew always around and ready to assist. The only problem was punctuality: flight was one hour late in one direction and more than an hour late on the other. Crew explained that happened due to the late arrival of the plane in both directions. All in all a very positive experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

El Al Israel Airlines customer review

(Germany)

I took Royal Jordanian from Berlin to Bangkok which was fine. My return was on El-Al. Flight from Bangkok to Tel Aviv was more than 4 hours late and we were kept in the dark and our queries basically ignored. The flight itself was on a very old tired B747 with no IFE's and a cold meal for a very long flight. I also fail to understand why El-Al flight attendants do not clean the toilets. I missed my connection to Berlin and my frustrations were met with shrugs and I was offered one measly food coupon for the next flight in 8 hours no hotel nothing. My flight to Berlin was only slightly better.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

El Al Israel Airlines customer review

(Ireland)

JFK to Tel Aviv. Terrible experience to say the least. It's been quite a while since I've taken El-Al and it will definitely be my last. The aircraft was newish but the food that was served us was inedible and cold served by the rudest flight attendants I've encountered in years. The bathrooms were filthy just an hour after take- off and were never cleaned. My IFE wasn't working and I got a cold stare when I asked the FA to fix it. Many passengers ignored the seat belt signs throughout the flight and the flight attendants basically didn't care. Never again.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
7/10

El Al Israel Airlines customer review

(Israel)

TLV-FRA and back. From Tel Aviv on Boeing 737-800 and returning from Frankfurt on a Boeing 737-700 aircraft. Cabin staff fine although looked sullen when I asked for some water. Legroom was fine. Overhead screen poor quality but good entertainment with no selection. Food was really good even on the return flight there were special Passover kosher rolls (kosher meals are served on all EL Al flights). Bathrooms kept cleaned entire flights. Boarding both Tel Aviv and Frankfurt was fast. Flights were on April this year I heard they improved since. Overall would travel El Al again.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
8/10

El Al Israel Airlines customer review

(Israel)

Trip was TLV-HKG. Aircraft was B772. Cabin staff were friendly efficient and professional. Couldn't ask for more. Leg room was cramped for a 1.83 meter person. Seat comfort was fair or better. IFE would have been considered cutting edge in the late 90's. It included a personal screen giving a disappointingly low resolution picture. Content was below the expected international standard but still far from poor. I enjoyed the meal. Overall I would fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes