El Al Israel Airlines

✅ Trip Verified | Flying with El Al was probably the worst experience of my life. The flight was postponed 4 times, by 6hours. And all they give, is just excuse. They said they sorry, but it doesn't matter, as changes nothing. How a company could have absolutely zero concern for passengers time or arrangement?

Not Verified | My recent experience with EL AL was quite disappointing. From start to finish, almost every aspect of the journey fell short of expectations. The check-in process was chaotic and time-consuming, with long lines and inefficient service. The staff, while professional, seemed overwhelmed and not very accommodating to passengers' needs. Once on board, things didn't improve much. The seating was extremely cramped, making it uncomfortable for longer flights. The in-flight entertainment system was outdated and offered a very limited selection, which made the journey feel even longer. To top it off, the food quality was poor, with limited options and lackluster taste. Overall, flying with EL AL was a frustrating experience. They fell short in terms of service, comfort, and overall customer care. I wouldn't choose to fly with them again if other options are available, and if not - I will cancel the whole trip!

✅ Trip Verified | Thank you so much for a wonderful service. Nurit and her great team/staff were professional, attentive friendly and very helpful! I was traveling with my mom, and they made it easier for me and took care of her needs. I’d like to thank you all for being so nice and giving such a great service! You’re awesome: Arzo, Diana, Chen and special thanks to Mara ! In addition, the food was great!

✅ Trip Verified | The crew were attentive and friendly and constantly checking we are ok. I would especially like to thank flight attendant Osher who noticed I was upset and on the verge of crying and took me aside for a chat, tissue and tea. This made me feel I am already at home even before landing.

Not Verified | Review of flight LY320 - ELAL Company I traveled today on the flight of May 27, departing from Charles de Gaulle at 11:10 a.m. towards Tel Aviv, arriving at 5 p.m. a little late on flight LY320 with the ELAL company and I must say that this was an absolutely deplorable experience. The flight attendants seemed to be on the verge of depression: very nonchalant and extremely rude. The plane was extremely small, with absolutely no room to stretch your legs. Traveling with a baby was a nightmare. There was no empathy or understanding from the flight attendants to allow us to let our child sleep. I had to sacrifice myself and stand the entire flight, and by the end our little one was sleeping soundly in both seats. My wife also had to get up to let him sleep. Despite this, the staff made us wake up our child in the middle of sleep, supposedly to put on the seat belt, even though we were not yet in the landing phase of a certain TAL. This ended with staff intimidating me, asking for my passport and becoming very threatening, without even letting me speak. ("I'm going to call the police") The plane itself was without a TV and very small. The service was disastrous: they weren't even able to serve me tea properly, giving me an already used tea bag. A horror, a real horror. I totally deplore this Negligence. ELAL has lost all quality of service. It is strongly advised to avoid paying too much for a non-charter flight, as you can find much cheaper and much more comfortable flights. The staff of this company have no love of the job and seem to do it by huffing and puffing non-stop. This message about the deplorable theft of the El Al company absolutely does not reflect what I have experienced before. My love for Israel will never be questioned. I don't want to create confusion, but I want to say that this flight was a disaster. It is imperative that the company takes matters into its own hands. FR: Avis sur le vol LY320 - Compagnie ELAL J'ai voyagé ce jour le vol du 27 mai départ de Charles de Gaulle à 11h10 vers Tel Aviv arrivé 17h avec un peu de retard sur le vol LY320 avec la compagnie ELAL et je dois dire que ce fut une expérience absolument déplorable. Le personnel de bord semblait être au bord de la dépression : très nonchalant et extrêmement impoli. L'avion était extrêmement petit, avec absolument aucune place pour étendre les jambes. Voyager avec un bébé était un cauchemar. Il n'y avait aucune empathie ni compréhension de la part du personnel de bord pour nous permettre de laisser notre enfant dormir. J'ai dû me sacrifier et rester debout tout le vol, et à la fin, notre petit dormait profondément sur les deux sièges. Ma femme a également dû se lever pour le laisser dormir. Malgré cela, le personnel nous a imposé de réveiller notre enfant en plein sommeil soi-disant pour mettre la ceinture, alors que nous n'étions même pas encore en phase d'atterrissage une certaine TAL. Cela a fini par une intimidation de la part du personnel, me demandant mon passeport et devenant très menacant , sans même me laisser m'exprimer. (« Je vais appeler la police ») L'avion lui-même était sans télé et très petit. Le service était désastreux : ils n'ont même pas été capables de me servir un thé correctement, me donnant un sachet de thé déjà usagé. Une horreur, une véritable horreur. Je déplore totalement cette Negligeance . ELAL a perdu toute qualité de service. Il est vivement conseillé d'éviter de payer trop cher pour un vol non charter, car vous pouvez trouver des vols bien moins onéreux et beaucoup plus confortables. Le personnel de cette compagnie n'a pas l'amour du métier et semble le faire en soufflant et soupirant non-stop. Ce message sur le vol déplorable de la compagnie El Al ne reflète absolument pas ce que j’ai connu auparavant. Mon amour pour Israël ne sera jamais mis en question. Je ne souhaite pas créer d’amalgame, mais je tiens à dire que ce vol a été une catastrophe. Il est impératif que la compagnie reprenne les choses en main.

Not Verified | I booked a trip before the events on October 7th. I had to cancel my trip and El Al was not accommodating at all even though this is an extenuating circumstance. They offered me a partial refund taking 1/3 of my total expense. Customer service was terrible. We were hung up on multiple times after asking to speak to a supervisor. Wait times to talk to a representative were over an hour. You would think this company would be a bit more accommodating to people who had to cancel a trip during this time but all they care about is money. Never flying with them again, they’ve taken enough of my money.

Not Verified | Such a bad service. Changing flight time and no response from service at all. Been waiting now for 10 days to get a response. Just stay away. Always some bad experience with them.

Not Verified | The service was good, everything that I ordered came in a minute or less and all my needs were attended to. Free snacks of hot fudge and tea. Fast and there were no delays (not late for take off or landing) Really recommend, thanks for a great flight. I am really happy.

✅ Trip Verified | It has a clear and direct discrimination passengers. It’s my second time that I’m flying with El Al and both were terrible experience. You can feel disgraced and humiliated due to special and extra luggage check and due to the personal question that are asked by security during boarding. All of this discrimination is due to the fact that you’re not Jewish or white. Except the direct discrimination, they have an awful service. Flight attendants are rude and arrogant, they don’t smile and need to ask for thing several times. Do your self a service and avoid this company.

Not Verified | Outrageous that EL AL is charging cancellation fees in this war environment where tours are being cancelled and all other airlines have cancelled their flights.