El Al Israel Airlines

✅ Trip Verified | EL Al is the worst airline company that I've ever seen. They canceled my flight and never notified me regarding flight cancelation, moreover, once I reported to their customer support about it, they've admitted that they had some issues and the notification email didn't arrive. I was at the airport at 5 a.m. and discovered that my flight was canceled, I was waiting for their response for weeks, and EL AL declined to compensate me an alternative flight. Terrible customer service.

✅ Trip Verified | Milan to Tel Aviv. A horror, absolutely to be avoided. 1 hour late, no room, awful seats and everyone on top of each other in full corona. All low-cost companies are better | Une horreur, à absolument éviter. 1h de retard, pas de place, sièges horribles et tout le monde l’un sur l’autre en plein corona. Toutes les compagnies low-cost sont meilleures.

✅ Trip Verified | My flight got cancelled due to Covid-19 and I have been waiting one year now for a refund and I still did not receive it! Customer service told me the money is on it's way. Customer service is extremely rude. My boyfriend has also had countless issues with EL AL. Avoid like the plague.

✅ Trip Verified | They lost my baggage as there was no one to help you at the carousel I tried asking multiple officers and other officials all were looking for the El Al associates who just didn’t care to show up today. Barely missed my flight to Boston all because these people working this airline can’t figure it out.

✅ Trip Verified | Airline cancelled my flights due to Covid. I've been waiting eight months for my refund. Every time I call, the agents are unnecessarily rude. I will never, ever fly this airline again.

✅ Trip Verified | Miami to Tel Aviv. El Al had very good security and made my family feel safe. The staff were friendly most of the time. Unfortunately, by the time they got to my seat, 8K, they were out of the food of my choice. I recommend picking a seat closer to the front of the cabin for first food choice. The crew has unfortunately locked the 787 electronic dimming windows shut, so you couldn’t see outside for the whole flights. I do recommend if you are traveling with 2 people, pick seats 1D and G, 3D and G, 5D and G, or 7D and G for seat nearer to each other. If you are traveling solo, I recommend seats 2A and K, 4A and K, 6A and K, or 8A and K.

Not Verified | I chose EL AL believing in Israeli efficiency in so many areas. I was surprised, before I flew to read guidance to passengers "dont be rude to airline staff", almost as if they expected passengers to be annoyed with service. Security at Heathrow was poor as the "extra" booked luggage X ray machine was not working , however most airline from Heathrow dont have this extra checking. The flight, seats, leg room food was average and service not very friendly. It became apparent the plane was delayed and I might miss my connection at Tel Aviv. so I asked a stewardess to ensure my checked in bags got on the next flight. Her attitude didn't give me confidence she would do this, Sure enough after another mediocre flight to Johannesburg my bag didn't arrive. After waiting at the carousel I asked where the El Al office was. I eventually found this but no one was there. and no notice of how to contact staff. The next door office gave me a number to ring and I was told someone would meet me at their office. An hour later someone came and took details of my bag but couldn't say when it would arrive but said it would be sent to my hotel. No apology. I asked how much of my costs of extra clothes would be reimbursed but he couldn't say. Eventually after 3 days my bag and clothes arrived, again no apologies and no reimbursement of expenses. At the end of my stay I tore up my return ticket and booked a single on SAA.

✅ Trip Verified | Avoid at any costs if you have any self esteem. They delayed the flight for hours without explanation, ransacked the luggage without explanation and on top of it they treat the non-Israeli passengers like second-class human beings, the only ones to be targeted for random appalling checks and treated with the utmost lack of any politeness. First and last time with this joke of a company.

✅ Trip Verified | Budapest to Tel Aviv. Check in and security was quick and efficient, boarding was quick and efficient. The plane was fairly new. Staff were smiling and helpful. They called me out by name and told me I had points That I was going to lose and I brought some nice things from the duty free book using the points not money. The sandwiches and water were nice and soft drinks and hot drinks were served in the galley. The return flight cost us less than the low cost competitor and we had cases and food and drinks and we were very satisfied. An improvement for an Airline that we have had some bad flights with in the past

✅ Trip Verified | On a recent flight from Newark to Tel Aviv my wife had a rather unpleasant experience, and I wanted to write this to thank you for the way that you handled it. My son, who is just about 3 years old, suffers from Cerebral Palsy and is handicapped. His handicap is understandably difficult for him, as his parents, it is difficult for us as well. One of the most difficult times for us, and for him, is when we need to fly. My son is in a regimented routine within his therapeutic school / services and taking him out of the routine, into an area which he feels constricted (a plane) is very very challenging, but we do it often, to bring him to the US for special treatments. On Thursday (16/1/2020) my wife and son were returning from one of these trips abroad, following an intense week of therapies, evaluations, etc. This trip was different than others in that it was the shortest trip we have done and it was the first time my wife and son were flying alone, without my daughter and I. At some point in the flight my son got very uncomfortable and began crying, loudly. My wife began the usual routine of holding him, walking with him, etc… trying to sooth and calm his nerves, but nothing was working. As this was happening, out of nowhere, our son began to throw up uncontrollably. My wife was shocked and started crying herself. At this exact moment a frustrated passenger got up and began verbally abusing her - yelling in front of the entire plane that she needs to get our child in check. My wife responded explaining our son’s challenges and disabilities, at which time others around her joined in, causing the abusive passenger to take his seat and quiet down. And here is where your team stepped up. Almost immediately my wife and son were surrounded by flight attendants, helping to clean the area, diffuse the situation, and even assisted my wife in cleaning up our son. The attendants continued coming with warm towels, blankets, and other items that they may have needed. One of the flight attendants even came and sat with my wife and son for about 15 minutes, talking and being supportive to them. She even offered to play with our son so that my wife could go clean herself up. Words cannot begin to express the thanks and gratitude that I have to your staff for this.