✅ Trip Verified
| On a recent flight from Newark to Tel Aviv my wife had a rather unpleasant experience, and I wanted to write this to thank you for the way that you handled it. My son, who is just about 3 years old, suffers from Cerebral Palsy and is handicapped. His handicap is understandably difficult for him, as his parents, it is difficult for us as well. One of the most difficult times for us, and for him, is when we need to fly. My son is in a regimented routine within his therapeutic school / services and taking him out of the routine, into an area which he feels constricted (a plane) is very very challenging, but we do it often, to bring him to the US for special treatments. On Thursday (16/1/2020) my wife and son were returning from one of these trips abroad, following an intense week of therapies, evaluations, etc. This trip was different than others in that it was the shortest trip we have done and it was the first time my wife and son were flying alone, without my daughter and I. At some point in the flight my son got very uncomfortable and began crying, loudly. My wife began the usual routine of holding him, walking with him, etc… trying to sooth and calm his nerves, but nothing was working. As this was happening, out of nowhere, our son began to throw up uncontrollably. My wife was shocked and started crying herself. At this exact moment a frustrated passenger got up and began verbally abusing her - yelling in front of the entire plane that she needs to get our child in check. My wife responded explaining our son’s challenges and disabilities, at which time others around her joined in, causing the abusive passenger to take his seat and quiet down. And here is where your team stepped up. Almost immediately my wife and son were surrounded by flight attendants, helping to clean the area, diffuse the situation, and even assisted my wife in cleaning up our son. The attendants continued coming with warm towels, blankets, and other items that they may have needed. One of the flight attendants even came and sat with my wife and son for about 15 minutes, talking and being supportive to them. She even offered to play with our son so that my wife could go clean herself up. Words cannot begin to express the thanks and gratitude that I have to your staff for this.