Egyptair

✅ Trip Verified | The discomfort started aboard. The seating arrangement was cramped and uncomfortable, offering minimal legroom compared to that of other airlines. As if that weren't bad enough, the seats were worn-out, tattered, and reeked of an unpleasant odour. Furthermore, there were no air vents above the seats. It was clear that Egyptair has zero regard for passenger comfort and well-being. It all seemed like I had booked with a budget airline. The in-flight entertainment system was a joke. The screens were tiny and outdated, with a limited selection of movies and shows. To add insult to injury, the system malfunctioned, leaving me bored and unable to distract myself from the unending hours of discomfort. See the photo attached for reference. Now, let's talk about the abysmal quality of the food. I understand that airplane food is typically subpar, but Egyptair took it to a whole new level of awfulness. First, I was given a completely different meal (fish) than what I had ordered (beef). Then why bother even asking what I want? The food kept sliding off the low-quality table trays, so I had to eat single-handedly while holding the tray in place. The meals were tasteless, unappetizing, and resembled something one might find in a school cafeteria or a construction site. It was a struggle to stomach the barely edible slop that was served, and I would have gladly gone hungry if given the choice. Half of each meal was returned as is. I ordered sparkling water with my meal, which they did not have. I was given a coke instead. In-between meals I had not even been asked a single time if I wanted something to drink. To make matters worse, the flight attendants were extremely rude, racist, unhelpful, and indifferent to the needs of passengers. They seemed more interested in chatting amongst themselves than providing any form of customer service. There was no greeting or even the slightest smile when boarding. The same was the case when getting off the airplane. Requests for assistance from passengers around me were met with eye-rolls and sighs, leaving me feeling like a burden rather than a paying customer. It was clear to all that the staff did not feel like working. Impatience, anger, disrespect and disinterest are amongst others what characterized them all, without a single exception. I even witnessed two of the female staff members, who did not speak the language of the departure country and were far from fluent in English themselves, pressingly tapping random passengers on their shoulders following with: 'you, translate now!' Other times the output was: 'food, you', 'drink? Drink?'. Blatantly shouting by the flight attendants was common on this flight, even at the elderly. The people next to me were the sweetest but were treated so condescendingly due to the language barrier. It really broke my heart. In response to them asking if there maybe was a spot where one could pray, the flight attendant remarked 'Where? No, you must do it here', whilst rolling her eyes. Are you serious? The utter lack of any semblance of empathy and professionalism was mind-boggling. It baffles me how these incapable flight attendants are still working in this industry. If it weren't for them I wouldn't even have bothered to write this review at all. In conclusion, I cannot express my disappointment enough. I strongly advise anyone considering flying with Egyptair to think twice and explore other options. You deserve better than the nightmare I endured.

✅ Trip Verified | My flight from Cairo to Toronto was delayed 4.5 hours a few days before the flight schedule. Then it was delayed two hours the morning of the flight date. Nothing was provided by the airline except for a rude personnel telling me I have no accommodations. I had to purchase a one day pass for me and my daughter for $160 to rest since the layover became 10 hours instead of 5. This was my first trip with this airline and will be the last. Drinks on the plane included only Guava juice and water and the food was average. Getting off the plane in Toronto, we had to take the bus for about 20 minutes to get to the terminal. It was an hour and a half from the time we landed to the time we get to the baggage claim area. They have 2 phone numbers for customer service in Toronto. I kept calling them a few times a day for a few days before the flight to pick my seats and they were always busy. The only time the phone rang is when there was a holiday and heard a message saying the office is closed.

✅ Trip Verified | The departure time was 10:55 a.m., but I was half an hour late in boarding till 11:35 a.m., and we stayed more than half an hour on the plane. At twelve o'clock, the captain announced a 45-minute delay. Because the EgyptAir flight was delayed, I missed the flight to New York, which cost me money. Spending an entire day in Germany at my own expense in an airport hotel and Postponing my trip to New York the next day resulted in financial losses.

✅ Trip Verified | Egyptair is a subpar airline. They lost my luggage 30 days ago and since then it's impossible to get a hold of them. Their number in Toronto does not seem to work and they never answer their email. I was warned that it was a bad airline but this is on another level. The worst airline I have taken so far. Avoid at all cost.

✅ Trip Verified | Egyptair is the worst airline I have ever travelled with. You can't reach them via phone in Toronto and email will take days to get a response and when you do, it's always a robotic email, like no one takes the time to understand the specific issue. My flight was from Toronto to Lagos via Cairo, the first part of the flight to Cairo was great, but as soon as you arrive Cairo at your gate to an African destination like Lagos, the terrible treatment begins. Upon arrival at Lagos, hundreds of bags didn't arrive with the plane. It's been over a week since my arrival to Lagos and my baggage still hasn't arrived, Egyptair doesn't have the courtesy to advise over multiple emails and phone calls on the status of the bag. The Lagos Airport is providing information this is normal and they are lots of Egyptair customers calling them as well for their bags. This is not an airline to patronize.

✅ Trip Verified | Excellent service, professional crew, respect in all matters, reasonable prizes, comfortable seats, restroom clean. Will travel indeed again with Egyptair.

✅ Trip Verified | Other than an hour delay for departure waiting for a few transfer bags the flight was excellent. Old 737. Ancient actually. But plush seats and great service. Welcome aboard drinks. Drinks and lunch about 30 min after take off. Delicious mezze and choice of chicken, mixed grill or salmon. Chicken was tasty and pasta good. FA served you with a smile and genuine hospitality. Seats are old style so don’t recline a lot and the footrest was broken. Inflight entertainment was minimal so I watched Netflix on my phone. Arrived an hour late. Priority bags off in 20 min. Value was great as i paid $250 and then a $200 upgrade offer. Good job Egyptair.

✅ Trip Verified | I was very uncomfortable while going to Toronto. My layover was 22 Hours in Cairo international airport. They are supposed to give us hotel for that time. But I had to wait for 6 hours till i got into my room. And leave the hotel 2 hours before for my next flight. The wait in the lobby was horrific. No comfortable seats. The staff at the airport was the worst, I asked them about my room the guy literally yelled at me. Later after 5 hours, they gave me my hotel along with others. At the hotel there was no veg food. Just bread and salads and vegetables. The return flight to India had 12 hours lay over this was even more worst than before. Out of the 12 hours i had to wait for 5 hours at the lobby. And even after that, they didnt give me a room saying they didnt approve my transit visa for the hotel. That just didnt make sense as i had got transit visa before while going to Toronto. Luckily i had my lounge access and even the lounge was not comfortable. It was just a small hall with a small counter of food. The meals were absolute mediocre and bland.

✅ Trip Verified | On flight from Cairo to Mumbai, we were offered Beef in our meal despite we opted Vegetarian meal option. On top of all, the behavior of crew members was extremely rude and arrogant It was complete chaos. Before we were served the meal, we were observing that the hostess was not serving passengers as per their preferred meal selection, rather she was simply asking for the meal passenger of the passengers: a Vegetarian meal or a non-vegetarian meal. Whereas people like us, who don’t eat any non-vegetarian food were offered a non-vegetarian meal.

✅ Trip Verified | Business class counter occupied by many economy class passengers. Wheel Chair was supplied but the attendant disappeared. Voucher for Lounge simply covers a drink and single piece of food or biscuits or cakes. Aircraft looks very old. Entertainment system was not functioning. Meal was very bad. Among several juices suggested by hostess, I opted for the Mango. I got something which I was told it was cocktail and it's the only juice available. I asked for Pepsi diet or Cola zero but not available. Toilet is small. Luggage took long time to arrive though it was clearly labeled as Business class and priority labels. Other airlines on the same route offer much better services.