Egyptair

Mumbai to New York via Cairo and returned by the same route. Cairo to New York aircraft was good with in flight entertainment. Food was okay so were the flight attendants. Egyptair gave a hotel room at Cairo both during onward and return journey. Overall it was a very good experience.

Travelled LHR-LXR return. Checking in each way was simple and efficient. Flights took off on time both ways. Found the seats to be comfortable with sufficient legroom for my husband who is tall. My fish meal which was salmon on the outward journey was the best I have ever had on a flight. On the return journey I had ordered a vegetarian meal regretting this the flight attendant exchanged her salmon meal for mine. My husbands meal both ways was also good. Overall I think the inflight service was admirable all attendants were pleasant and helpful.

My family and I used Egyptair from Cairo to New York. As it was a long flight it was a real nightmare. After 5 hours the toilets were very dirty and the cabin crew did not want to clean them. We have a 3 year old son and there was no available entertainment for him at all. The food was very poor. We have used Egyptair a lot for short flights as we used to live in Egypt they were not bad at all. But after our experience we will never use them for a long flight again.

LHR–CAI. Flight left 90 minutes late due to usual Heathrow congestion. They could have let us stay in the lounge rather than board a poorly ventilated plane for this time. Plane was filthy and clearly had not been cleaned in LHR (or possibly for some time). There were stains splattered across the seat next to me and trash piling up at the back of the plane in the attendants’ area near the toilets. Clearly no-one cares about the aircraft cleanliness. I was surprised that IFE was available on a relatively short (4+hr) flight with a limited choice of western movies and many more Arabic ones. No alcohol was served (not even for purchase).

LHR-LXR return on A320. Full outbound almost so on return. Leg room ok food average. Cabin crew friendly.

LHR to Cairo on a 777 (3-3-3) and back on a 737-800. I was puzzled during outbound online check-in to see a large block of seats towards the rear blocked off. I selected the 2 aisle seats in the middle block of 3 towards the rear and it paid off - the two of us shared 3 seats. The rear area was filled with uniformed (but not working) crew each of whom was given three seats to spread out on. 777 seat back screens were a reasonable size but there was little I wanted to watch. 737 just had those museum piece descending screens showing something very washed out. 737 was pretty full in economy however we got 3 seats for the two of us again. Both ways the food was not that good no alcohol rather lackadaisical staff (eg at one stage they sat in the galley chatting). Both ways we were rather made to feel like third class passengers.

Paris-Cairo: Airbus 300 configuration 2-4-2. Personal IFE offers excellent choice of video games good choice of movies. Meal was very good. Seats ok footrest is a real plus. Twice my IFE stopped working (problem with touching screen) and in 5 minutes crew updated it. Some passengers got pillow + cover some other didn't. No alcohol served onboard.

Heathrow–Sharm el Sheikh Economy Class. Overnight flight in a full A320 economy cabin. Tried to check-in online without success nevertheless check-in was quick and efficiently. Flight on time. Cabin was very hot - it was not a comfortable flight. No personal IFE small screens – one for every third or fourth row these were difficult to view and with the cabin noise difficult to hear. Reasonable hot meal served shortly after departure and beverages shortly before arrival. Cabin crew were efficient. Sharm el Sheikh–Cairo–Heathrow Economy Class. Again unable to check-in online. Short 45 mins flight to Cairo on half full A320. Beverage service only. Cairo–Heathrow on 777 in exit row seat. Reasonable hot meal served and personal IFE adequate for the short 4.5 hour journey. Again I found the cabin crew friendly and helpful.

Excellent flights LHR-CAI-LHR on 777-300. All on time economy legroom best I've ever had. IFE individual screen fully functional with good selection although not as extensive as some. Food - very tasty both ways. Only downside is FA's seem a bit disinterested but never ignored passengers.

RUH-CAI-IST and IST-CAI and CAI-RUH. An overnight flight was turned into a nightmare with lights on fully at all times a random stop at the wrong airport followed by a 6 hour delay from 3am to 9am in Cairo. A 6 hour journey was turned into a 12 hour stressful experience with no sleep possible and no clear information given. On arrival at Cairo we were bussed to the airport terminal and made to stand in a locked bus in the dark outside the airport. Really disappointing lack of service information. Food was good and pleasant.