Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 476 reviews
5/10
3 star Skytrax Rating
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10/10

Egyptair customer review

(Spain)

Having booked a holiday to Egypt with another airline this was cancelled. At a very late time we got transferred to Egyptair. As soon as we boarded at Heathrow all fears were put at ease from check in through to boarding we were treated by courteous and friendly staff. The plane was extremely clean seating was good with independent videos in the back of all seats. Once in the air we could have soft drinks / teas and coffee and the meal was very good. We flew Heathrow to Cairo then on to Luxor a week later Luxor to Cairo then on to Sharm el Sheikh 5 days later from Sharm el Sheikh to Cairo then back to Cairo and the service and quality was the same on all flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Egyptair customer review

(Greece)

ATH-CAI-PEK-CAI-ATH. On all four legs reluctant fed up invisible badly trained cabin crew that simply want to get rid of you and their task to serve you. Pax reading newspaper and sleeping on the floor and not bothered by FAs. Planes that look as bad as the service you receive. Messed up cabin smelly toilets basic comfort total lack of IFE on both 10 hrs flights overlooked safety/security regulations.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Egyptair customer review

(Egypt)

CAI-MCT. The short haul flight was operated with an ageing 737 of which MS was able to squeeze in more than 25 rows in economy! As a result very tight legroom. Seats were fitted with uncomfortable seat cushions. Service is one of the poorest. I requested a handful of tissue several times during the flight I was eventually told by one of the FAs that 'they're out of tissue'. Only one meal choice 'the second choice was not available by the time they reached our row'. This airline lacks cabin crew service proficiency. Food was good but in a very little amounts. First timer trying out this airline on this route and probably the last.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Egyptair customer review

(Canada)

MS702 from Amman Jordan to Cairo with connecting flight MS995 from Cairo to Toronto Pearson. The flight attendants were extremely undutiful. The plane was very old and uncomfortable. The only thing that I somewhat enjoyed was the meal. They also had a series of relatively new movies to select from. Other than that it was a nightmare trip. The bathrooms were dirty and untended. Staff checking tickets at the gates were rude.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Egyptair customer review

(Greece)

Dec 22 MS748 ATH-CAI MS955 CAI-PEK Jan 2 MS956 PEK-CAI MS747 CAI-ATH. ATH-CAI: B737-800 took off on time. Elder male FAs appeared to disappear for the rest of the flight. CAI-PEK worn out A330 dirty toilets no sign of IFE. Young and messy looking female FAs stepping on pax chairs to reach the overhead lockers throwing dinner at passengers and disappearing to the galley. No sign of service for 200 dehydrated passengers for the rest of the 10 hour flight. They appeared for breakfast. Return flight PEK-CAI same picture worn out A330 dirty toilets hidden cabin crew no sign of any IFE passengers sleeping on the floor throughout the entire flight. CAI-ATH delayed 2 hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Egyptair customer review

(Belgium)

BRU-CAI-BKK: Not spectacular but alright. BKK-CAI-BRU: On both flights terrible service the crew responsible for the food wanted to get rid of their task asap. Asking for coffee was like insulting them. On the flight from CAI to BRU the staff was sleeping between the passengers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Egyptair customer review

(Belgium)

BRU-CAI-BKK-CAI-BRU. A320 now on the route to Brussels: that means no more personal video. Same average service as before. B777 to BKK. Had a good sleep in both directions. Egyptair seems to save some money. Amenities kit is really bad: no more balm or cream or ear plugs. Just socks and sleep mask in a tiny plastic bag. Average food. Average service. Booked them again because of the very competitive tarif the sleeping comfort on the B777 and the star alliance miles.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Egyptair customer review

(United Kingdom)

From London to Johannesburg and back in December! Much cheaper than any other airline over that period of time. Staff were friendly with a lovely African warmth and sense of humour. Had inflight entertainment on one of the two flights. Would definitely recommend them as you arrive just as safely for a reasonable price. We pre-booked the low fat option and it was good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Egyptair customer review

(United Kingdom)

We flew a Heathrow-Cairo-Johannesburg return during December 2013. We normally fly either KLM or Emirates but got such a good deal due to booking well in advance (8 mths - before the political unrest) that we had to take it. We were worried about the political situation in Egypt but that did not impact on our flight at all. The flight crew were very friendly and professional in all respects. The only negative for some people may be that no alcohol is served but this did not bother us. The Cairo airport staff however was a letdown. The bathrooms were not all clean and tidy and we saw more than one official sitting under a 'no-smoking' sign and smoke.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Egyptair customer review

(India)

Mumbai to Istanbul via Cairo. Flight is not up to International standards. Delay of 1 or 1.5 hrs on both ends seems normal for them. Seats are highly uncomfortable with no leg space. Flight is not fit for 6 to 7 hours journey. No entertainment system. Highly disappoint and frustrated. This is my first and last experience with Egyptair.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no