✅ Trip Verified
| My flight from CMN to CAI (2.15 pm on 01/08) was delayed by 5 hours. The connecting flight from CAI to ADD on 01/09 was cancelled. It took them 4 hours to give us proper information. They told me they would put me on the CAI to ADD flight the next day (24 hours later). 45 min. before departure the Egyptair transit desk told me that I could not board because my Covid-PCR test had expired. 30 min. before departure they realized that it was a mistake, because they had confused the day of the test with the day of my birthday. By that time, the boarding of the flight had closed. It took another 6 hours for Egyptair to figure out where I could do a new test. I got a special permission to do it within the terminal and had to pay EUR 90. I never received a receipt for this test although I asked several times. By that time, I had spent 34 hours in the transit terminal, without proper information, without accommodation, without communication (there is only 30 min. free internet). It was very cold and they did not even give us a blanket. On 01/10 at 12.30 pm I was put up in an airport hotel. I was rebooked on a flight CAI–NBO–BJM 2 days later. I left CAI on 01/12 9.30 pm and arrived in BJM on 01/13 10 am. The scheduled arrival was 01/09 1 pm, 4 days earlier. Of course, my luggage did not show up and I put in a claim. It finally arrived in BJM on 01/21, with a delay of another 8 days. Egyptair (in the transit terminal in CAI) was not helpful at all. The staff was extremely rude, impolite and incompetent. They took our passport “to process the new tickets”, they let little children sleep on the floor without even a blanket, and no warm meal in nearly 35 hours, not able to communicate with anyone with only 30 min. free Wifi. No one listened to us and no one ever apologized. Of course no refund for anything was given. You cannot reach anyone by phone and e-mails are being left unanswered. A disgrace for the airline industry.