Egyptair

✅ Trip Verified | One of the worst airlines. Flight was supposed to leave at 1pm got delayed to 4pm flight arrived only at 4.45pm and then no boarding. Boarding was only at 5.30 no explanation given and flight left at 6. I had a connection to Aswan which i missed and no one was willing to assist in the airport. Finally got a flight at 11.30pm when arrived at Aswan the luggage was missing. Had to wait till 1.30am to report the issue. Was informed that will deliver the luggage to the airport but never did. Had to pay a cab 600 egp to go and collect the luggage . Never reimbursed as well. I had 4 flights on this airline all 4 was delayed.

✅ Trip Verified |   Terrible service on aircraft. Spent over 30 mins without AC on board, probably even more but we were feeling the heat through the 30 min. I could see many passengers asking for flight attendants at least 15 minutes before take off, but they were all ignored completely. The flight attendants would look to see where the call coming from, see the bulb and turn around and ignore the passengers completely.

✅ Trip Verified | After one hour of sitting in the airplane, Egyptair returned us to the airport as they need to do a maintenance! After almost 3.5 hours we can start again with the same airplane. No service what so ever. No clear info. This lead to arriving Berlin too late and we missed our train connection. We have sent several complaints, but the maximum we can get is 30% discount on the ticket price excluding fuel and other costs, on other words for a ticket cost 450 Euro, you get around 25 Euro. We will never book our flight with this company again.

Not Verified |   First time flying with Egyptair and the flight was delayed by 1.5 hours from Heathrow to Cairo. Barely any updates at all. Service on board was good. 3 days later we flew with Egyptair to Hurghada and again a long delay of almost 2 hours and again no updates whatsoever. Shocking communication with their paying customers. Wouldn't use ever again. Just a update would have been nice. Very poor indeed. They should be fined or monitored for frquent delays. Every single flight from Cairo this evening had a long delay.

✅ Trip Verified | Do not book this airline for connecting flights. We booked a connecting flight with a layover time of 13 hours. After waiting all night, the connecting flight was delayed for another 9 hours. The staff are very rude and unhelpful. If you have an african passport no hotel room for you no matter your flight delay time but for European & Asians you get free hotel room. Please if you respect yourself and your money dont book with this airline.

✅ Trip Verified | It was a disastrous trip due to an extremely fanatic and rude security officer who was very disrespectful and arrogant. This issue ruined all the joy of visiting Egypt, our homeland. Many foreign travelers sympathized with my husband and me, and they even gave me two pictures of this person because he refused to give me his name when I requested to file a complaint. After much effort, a person named Yehya Farag Abdallah came to us, who went to great lengths to thwart any efforts to lodge a complaint. Very poor treatment and complaints are not allowed.

✅ Trip Verified | Absolute worst airline you can use. 90% of flights are delayed, no communication, rude counter staff, aeroplanes falling apart and things not working. I will never visit Egypt again due to this national airline and lack of alternative options.

Not Verified | I have never flown as bad as Egyptair. 2 weeks ago when I flew from Addis Ababa to Amsterdam one luggage was not delivered. I was deeply disappointed. Last week I flew back from Amsterdam to Addis Ababa. My 4 pieces of luggage did not arrive at my destination. After 5 days I didn't get the right answer of where my luggage is. Airline staff did not respond in the right way to trace my luggage. I don't want everyone to get my experience and wish to acknowledge this problem before hand. To be honest I will never fly with this airline again.

✅ Trip Verified | Aircraft had mechanical issues pre-boarding, were delayed on the ground for 5 hrs, boarded the plane for 90 minutes then flight got canceled. The EgyptAir ground Staff were up against angry distressed passengers who knew nothing about how airline handles these situations. Since they were talking in Arabic to other Egyptian Egyptair Employees, there was of profanity used and most of them were more focused on recording videos than solving their issues. They were waiting for the airline to babysit them. Egyptair supplied hotel rooms and transportation to hotels for everyone of them. Still not good enough for the crowd. They want hotel full board (which was already supplied) transportation (supplied) recovery flight (Supplied the next day) and still want a full refund. I admire the Station Manager and his boss for staying professional, attentive, calm and respectful to every one of them no matter how rude they were to them both. Next day they arranged for a recovery flight and the same staff were there with a big apologetic smile and handed vouchers for a snack but still people wanted a refund on top of the flight. They offered refund upon cancellation but these people wanted a refund and a free 12 hrs flight. I have no idea how EgyptAir train their people to remain calm and professional. They did not even call law enforcement on anyone. I felt they done everything at their disposal to accommodate legitimate request not the fancy dreams. Well done EgyptAir and you will always be my top choice flying to Egypt.

✅ Trip Verified | Overall a decent airline, but I would prefer not to fly with them again. The positives: the flights were all roughly on time, and on each flight we were served a full meal, and the food was perfectly fine. But beyond that, the service was hit and miss - on all four flights there was only one properly engaged, polished cabin crew - she was excellent, friendly, and enjoyed herself. Everyone else was surly and indifferent. Safety videos were still playing as the plane took off, crew were relaxed about seats being uprights and window shades up, and it all seems rather laid back. The IFE was pretty poor - very limited choice, and very dated. I would hate to be stuck with this on a long-haul flight. Plane interiors were poorly kept - despite being relatively new, they were not well maintained. It was all quite scruffy. So whilst the flights got me to the destination and back, they weren't enjoyable and I would avoid Egyptair in the future.