Egyptair

✅ Trip Verified | I was scheduled to fly from Paris to Lebanon with Air France. Unfortunately, my Air France flight was canceled, and I was offered an alternative route: Paris to Cairo with Air France and then Cairo to Beirut with EgyptAir. Upon arriving in Cairo, one of my checked-in luggage items was missing. I filed a claim at the airport expecting a swift resolution. Little did I know this would become a year-long ordeal. Since that day, I have been relentlessly contacting Egypt Air’s Lebanon office, trying to recover my luggage. Every single month I call, only to face repeated requests for the same documents: photos of the luggage, boarding pass copies, luggage tag details (which I’ve sent multiple times). Excuses like, "It’s not my responsibility, talk to my colleague." Empty promises from the office manager that they would "investigate" and get back to me. They never do. Despite all my efforts, I have not received my luggage or any compensation. Instead, I’ve been given the runaround, wasting my time and energy. I didn’t book with Egypt Air, this was a rerouted flight due to Air France’s cancellation. Not only was I forced to endure a significant delay, but Egypt Air’s complete lack of accountability has made this situation unbearable.

✅ Trip Verified | We took MS 840 (JNB to CAI; 05/01/25) economy class. The airplane was sweltering inside, we were left waiting inside for close to an hour due to some AC problem, which the pilot never came on to explain. Even the cabin staff didn’t know what was going on. Then everyone was asked to deplane and remain in the terminal. After about an hour, without an announcement boarding began again. Still hot inside, at least the flight took off, now two hours late. During the above ordeal inside the plane, the washrooms were locked. When asked why this was so, the answer was due to security. After complaints from many passengers, the cabin staff finally relented and opened the bathrooms. Next flight was on MS 787 (CAI to MUC; 10/01/25) business class. The flight boarded two hours late due to the captain’s seat having to be replaced. Again, no announcements from the airport staff and when people inquired, they were unresponsive. People were lined up to board and remained so without any information given. After boarding, there no announcements from the pilot at any time, even a welcome and no explanation for the delay. EgyptAir does not belong in Star Alliance and comes nowhere close to the service that the other members provide.

✅ Trip Verified | I would like to share my positive experience with Egypt Air as this Airline have really exceeded my expectations. Friendly and professional cabin crew with delicious catering. Highly recommended and for sure will fly Egypt Air again.

✅ Trip Verified | Arrived three and a half hours early for flight. Check in was however a disaster massive queue - despite being checked in online. It took more than an hour to check in - only when I had been in queue for 45 minutes did a staff member arrive to see if I had checked in online. The only aspect that was speedy was the actual Boarding. Where unlike most airlines they didn’t use the frustrating “geoup” system and let people board after business class. Once seated discovered my screen didn’t work. I alerted cabin crew on two different occasion before take off. No apology and little explanation. As screen didn’t work I couldn’t use entertainment system. Then discovered that power point didn’t. Worn either so I couldn’t use my phone as I needed power when I landed. Then discovered my light didn’t work either as no power and finally discovered that my seat didn’t recline. I alerted Egyptian the day I landed. On the 17th and they came back to me today saying they would offer me a 25% discount on my next flight. Semi automated reply and I don’t actually believe they would honour the discount. So i would say stay away. If the ticket had been cheap it might have been worth it but it wasn’t so. Avoid this unless you really have no other choice.

✅ Trip Verified | The entertainment screens didn't work during the whole round trip (the going and the return flights) in our both seats (my husband and mine). Very dirty airplane, rude and unprofessional crew in the going flight. Worst experience, not worthy at all the ticket price. Will not fly with Egyptair again. Waiting for compensation from their side for thefour non working screens.

✅ Trip Verified | Excellent service, very cheerful and professional cabin crew. Delicious catering, punctual. Honestly EgyptAir deserves a much better rating. Keep up the excellent work.

✅ Trip Verified | Original departure time was 19.35 but advised the previous evening of an amended time of 20.30. The day of the flight, this became 22.00 and finally 23.10. Check-in went smoothly and meal vouchers given to each passenger, which was good. Boarding went reasonably smoothly. After that, it was a somewhat surreal experience. Numerous passengers reclined their seats before takeoff. Cabin crew were already seated and so couldn't address this. Meal service was swift and food was pretty good. Quite a few meal trays weren't collected afterwards and remained on tray tables during the approach and landing. A small child remained asleep on the floor between seats across from us through the landing. People stood up and began grabbing items from the overhead bins while the aircraft was still taxiing to the terminal, despite announcements to remain seated. Reasonably good legroom and ok for a short sector. Definitely memorable.

Not Verified | Routine R/T Cairo-Luxor using economy class, roughly one hour each way. Smooth check-in, efficient boarding, baggage claim without issue. Flight was on-time, plane was clean and comfortable, cabin crew was efficient and friendly. No complaints.

✅ Trip Verified | EgyptAir destroyed my hand luggage. It arrived at the final destination dirty, missing a wheel, and covered in scratches. After two months, I was reimbursed = $50, which doesn’t even cover the cost of new luggage, let alone the hassle. In addition, I have flown with EgyptAir more than three times, and every single time, they rescheduled the flight in advance. They often do this very close to the departure date=. While the in-flight service is acceptable, I cannot recommend this airline.

✅ Trip Verified | Flight Number was MS45 & flight date was 17-09-2024, I did online check in and was easy and smooth, business class lounge was clean with some snacks (pizza, bakeries, cakes, sandwiches) boarding was on-time and well organised. Aircraft age is 8 yrs and was super super clean, very friendly crew, meal served was a high quality of smoked salmon sandwich and Emmental cheese sandwich+chocolate+a very tasty lotus tart and for sure drinks (tea black or green and coffee).