Edelweiss Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 83 reviews
7/10
4 star Skytrax Rating
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7/10

Edelweiss Air customer review

ZRH-CUN-ZRH. The onward Economy flight was just great. Seats were a bit worn but comfy. The Inflight Entertainment consists only of some audio channels. No individual screens so no individual movies no games just two movies on the big screens - unsatisfactory. But the food was great a tasty main dish and lots of ice cream and sandwiches during the flight. Also the crew was friendly and efficient. I consider the inflight economy product on Edelweiss apart from the in-flight entertainment better than the Swiss economy on long haul. But definitely not so the "Relax" Class on the return flight which is also sold by Swiss as Business Class. We decided to do so because the flight back was a night flight and we wanted to sleep - it's a complete waste of money. There was separate and fast check-in at Cancun but we had the same latest check-in time than economy what a joke. When we asked for the lounge we were told that there wasn't any for Edelweiss Passengers. That definitely was not a joke. Once aboard the seats looked like old economy seats some 30 years ago. Small ridiculous seat pitch of not even 39 inch that's just 7 inch more than on economy. It was a bit reclinable but probably not more than 45°. I could not stretch my legs and it was impossible to sleep. There were only few newspapers and 2 low-quality gossip magazines. What was not a good alternative to the 6 movies offered in the media player distributed at the beginning of the flight. The only highlight was the food and the drinks offered they were very good. And again the crew were friendly and nice although a bit slow - the first course was served 90 minutes after take-off. But on my opinion not only the passengers but also the crew deserves a better product than this so called "relax" class probably they feel very embarrassed to work in such an ambiance. Swiss should be ashamed to sell something like this as Business Class.
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5/10

Edelweiss Air customer review

ATH-ZRH in economy class. Surprised to fly on a Swiss flight operated by Edelweiss but more surprised and charmed by the excellent quality of service friendly crew. The hot food was exceptional.
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5/10

Edelweiss Air customer review

Phuket to Zurich A330-300. The outbound flight on time and aircraft clean and confortable. Good breakfast and hot lunch with perfect service. The cabin crew were friendly and very efficient. Nice snack before landing in Zurich ice cream during movie and countless passes with the drink trolley. Very good airline.
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Edelweiss Air customer review

EDW ZRH-CLB-MLE on the 6th feb. and MLE-ZRH on the 14th feb both in Y class. Outbound night flight with hot diner and breakfast. Perfect service friendly staff clean and confortable A330. One negative point on the night flight is that they wake up passengers 2h30 before landing in CLB very annoying. Then one hour stopover in CLB remaining on board. And 1h15 flight to MLE serving sandwiches. Return flight hot lunch Mövenpick ice cream during movie sandwiches before landing and countless passes with the drink trolley. All in all perfect airline with a great level of service and food quality. This charter airline is way better than many legacy carriers around Europe.
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Edelweiss Air customer review

EDW ZRH-CLB-MLE on the 6th feb. and MLE-ZRH on the 14th feb both in Y class. Outbound night flight with hot diner and breakfast. Perfect service friendly staff clean and confortable A330. One negative point on the night flight is that they wake up passengers 2h30 before landing in CLB very annoying. Then one hour stopover in CLB remaining on board. And 1h15 flight to MLE serving sandwiches. Return flight hot lunch Mövenpick ice cream during movie sandwiches before landing and countless passes with the drink trolley. All in all perfect airline with a great level of service and food quality. This charter airline is way better than many legacy carriers around Europe.
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na

Edelweiss Air customer review

Flew with Edelweiss several times. ZRH POP/ ZRH VRA / ZRH KGS it's the best charter I know. Service is very friendly and swiss. They provide the best service in Switzerland.
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Edelweiss Air customer review

Flew with Edelweiss several times. ZRH POP/ ZRH VRA / ZRH KGS it's the best charter I know. Service is very friendly and swiss. They provide the best service in Switzerland.
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Edelweiss Air customer review

We flew Edelweissair to Cancun (Mexico) in in their Business Class. Business class was 1000 Dollar cheaper then on American Airlines or Iberia. Very personal and friendly service. Excellent menu they even served fresh Ice Cream in cones! Nice snack before landing in Orlando (stopover). The only negative point was this stop in the United States. Security checks were very annoying.
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Edelweiss Air customer review

We flew Edelweissair to Cancun (Mexico) in in their Business Class. Business class was 1000 Dollar cheaper then on American Airlines or Iberia. Very personal and friendly service. Excellent menu they even served fresh Ice Cream in cones! Nice snack before landing in Orlando (stopover). The only negative point was this stop in the United States. Security checks were very annoying.
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Edelweiss Air customer review

I flew Edelweiss to Antalya a couple of days ago and back on its only A-330. The service was excellent and cabin crew very friendly. More movies would have been great. The plane was flown by CEO Kistler on the leg to Antalya. Unfortunately check-in at Antalya took relatively long since only 3 counters were open for an A-330-flight.
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