Edelweiss Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 109 reviews
6/10
4 star Skytrax Rating
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1/10

Edelweiss Air customer review

(United States)

Reservations is difficult to reach if calling from USA primarily because of their operating hours and time difference. I called multiple times and waited at one point for 40min for an agent. Finally an agent answered the line only to advise me the office was now closed and to please call tomorrow. The reason for my repeated call was seat assignments. I don't mind and expected to pay for advanced seat selection how ever neither the website nor the call center was helpful. The website finally received the required update and we confirm our seat selection. The flight crew was friendly, competent and helpful. Food was typical. Seat room and pitch terrible. When we arrived our bags didn't. Absolutely terrible customer service. We are unable to reach anyone and have yet to hear from Edelweiss. I am not impressed with some of Edelweiss customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Zurich
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

Edelweiss Air customer review

(United States)

Flew from Tampa to Zurich. Found the flight attendants to be very professional and attentive. Many good entertainment options, which made the 10 hour flight go by quickly. Plain interior was very clean and looked updated. The cabin temp was oddly warm for the Tampa-Zurich flight until about the last hour, which made sleeping a bit difficult. Flight back, though, was much more comfortable. To get a seat assignment, we had to pay $40 each way per person, which I thought was a bit steep, but glad we did so we were guarranteed to sit together as the flights were rather full. Would definitely use them again when traveling to Zurich or beyond.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTampa to Zurich via Tampa
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Edelweiss Air customer review

(Austria)

I flew in Economy Class from Zurich to Malé on 16th of May and back on 24th of May 2015. I have to say I am very impressed by the service provided. Cabin staff were very dedicated (it was the same staff on both flights as they were also staying in the Maldives for a week). The night flight on the outward leg was only half full which made a quick Service possible and I could sleep in an empty middle row. Very good meals (real cutlery and a real glass) frequent drinks and the alcoholic beverages (for which you have to pay) are of good quality and moderate in price. I also liked the Mövenpick icecream provided in mid-flight on the return flight (a day flight). The inflight entertainment is a very good product with an up-to-date movie selection. But the major bonus has been the consistent friendliness of the entire crew. I felt a strong sense for hospitality among the staff and would definitely fly with them again if the schedule suits me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Edelweiss Air customer review

(Portugal)

Funchal-Zurich 14 Feb 2015 business class. Warm welcome from the captain at the aircraft door cabin crew very friendly and attentive during all the flight. Welcome drinks served on the ground. Menu presented to each passenger with excellent quality of all items two cold starters 3 options of main course tray with cheese desserts and chocolates. Everything was done with time and attention drinks and hot bread offered several times and even a pre arrival snack was given. Onboard music entertainment system but not individual screens for the movie. Overall the best business class product I know on European flights.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Edelweiss Air customer review

(Switzerland)

ZRH - TPA on Oct 24: Overall Edelweiss Air have a very good and contemporary business class product. In many ways it felt like a more modern and upgraded version of Swiss. There was only one aspect about the flight that I didn't like and that was cabin temperature. It was far too warm for comfort. When I waited for the (single) lavatory to become available the control screen showed that the temperature was set at 25 degrees. High cabin temperatures also tend to be a frequent problem on Swiss flights.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Edelweiss Air customer review

(Israel)

Surprised to see a "charter" airline flying a brand new A330-33. Flight ZRH-LAS with excellent service. Economy comfort is worth the extra payment. Very friendly staff.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Edelweiss Air customer review

(Switzerland)

I have flown on Edelweiss many times in the past years short as well as long haul. The latest flight was Zurich - Mykonos in June this year. It was a pleasant experience. The crew is multilingual and kind the food is delicious. Breakfast offered warm rolls and brioches yoghourt fruit orange juice coffee. And at the end of the flight you get their famous Biberli. Will continue flying with them in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Edelweiss Air customer review

(Switzerland)

ZRH-LAS-ZRH for business reasons as it was a direct flight. Never again in economy. The plane had a delay for 10 hours due to technical reasons. That could happen. I prefer to fly safely but after these 10 hours waiting no extra drink onboard. All we got was a piece of paper explaining the problem. I'm 188 cm tall and I can't recommend economy class for people who need some legroom and have to sit there for 12 hours. The crew was very friendly but could not change anything as the flight was fully booked. Next time I will fly via SFO.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Edelweiss Air customer review

(Belgium)

ZRH-LCA-ZRH was our first experience with Edelweiss but were very positively surprised! Comfortable seats good legroom excellent service (small gifts for kids decent warm meal) and reliable timing no complaints whatsoever!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Edelweiss Air customer review

(Switzerland)

ZRH-CAG-ZRH in Ycl for holidays. Great flights operated by LX aircraft. Very attentive crew and helping families on board. Breakfast on the outbound flight and sandwich service on the inbound flight with several round of drinks. The service given by Edelweiss is above average in terms of charter flight to summer holiday destinations. I will definitely use their service again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes