Edelweiss Air

✅ Trip Verified | Zurich to Mauritius. We had a problem with our baggage. They arrived three days late. we had to waste some hours of our holidays to shop the minimum we need. Now, it is more than one month that I'm claiming for the money we had to spend. They always have problems when receiving the mail or the attachment documents. I have travel a lot in my life. It is the first time that my luggage have been lost but you can be sure that I'm not going to travel with them again even if I have to pay more for a ticket.

✅ Verified Review | Paris CDG to San Jose via Zurich. Terrible experience, Its been 3 days and they have not responded to my emails about my missing luggage, the people at the airport said they never loaded the luggage on the plane in Paris and that I have to file a report with the airline, but the airline is not responding to any emails. I was surprised about how terrible the service was, even though I reserved seats for the first row because my wife and I traveled with our 19 month old on lap and I asked for a cradle, they assigned me on two middle seats with no aisles. When I asked the stewardess if she would help us she just said the flight was full and looked upset about the baby, I understand other passengers looking upset about a baby on a long flight, they are not supposed to provide any service to you but the stewardess lack of empathy with our situation was bothersome. When I asked if they had baby food like the one they gave us on the flight towards Paris she said that I had to have ordered it prior to the flight.

✅ Verified Review | I got upgraded to Economy Max on this 11.5 hour flight from Zurich to San Jose, Costa Rica. It was a perfect flight. Highly motivated staff, good legroom, excellent seat with a very big IFE screen. Good selection of movies. The food was very good. I loved the extra warm and crunchy fresh bread they handed out. They only had one type of beer and two types of red wine but they were all good. Beer could have been colder, though. Nice touch with the Mövenpick ice cream mid flight. Toilets very clean and I appreciated the the free mouth wash offered. The vase with red roses was a nice touch too. It was really how economy travel should be, but now a days you have to pay extra for what used to be the norm. I am glad the option exists tough, as the jump to business class is too big in most cases. Well done Edelweiss!

✅ Verified Review | Cape Town to Zurich. My experience did not start very well, because I could not do the online check-in. So, I when to the airport CPT very early for check-in. Ground service was very disorganized. When ground staff arrived there was some people queueing, but the staff ignored those people and organized the queue has people was not there... confusing between passengers occurred just because the staff did not made a small effort. When I got to the check-in desk, the staff did not make any effort to get me a better seat as asked. After spending a couple of hours waiting, we board on time. When I was getting in the plane, my seat was changed, and it was changed for a window seat, that I do not like. I look to my original seat, and there was not even children involved in the changing. No reason was gave to me. If they mess up with something, they should had changed me to a better seat, not a worst seat. Confort was not good, legs space was small. Food was just ok, and entertainment was very good.

✅ Verified Review | Stockholm to Zurich with a courteous crew and in-flight service. Hot snack and drinks were served in this two-hour flight. The flight was rather empty so I had the entire row to my self. Movie was shown on main screen so there was some entertainment if caught unguarded. Inflight magazine was also nice.

✅ Verified Review | Zurich to Marsa Alam. Great travel experience on this Edelweiss flight to Egypt. Flight was not fully booked so we had a full row for ourselves. We were served a typical Swiss breakfast with bread, butter, jam, yoghurt and a fruit salad. Bread was served warm, directly from the oven and you could take as much as you like. Cabin crew was very friendly and helpful. Only thing to complain is the inflight entertainment system, which for a 4 hour flight is a bit basic. But I heard that by now even this has been updated.

Edelweiss Air were great flying from Edinburgh to Zurich. Firstly, the price was considerably cheaper than flying with a low-cost carrier to an airport further away from my final destination (I was visiting a friend in Konstanz - these flights were cheaper than EasyJet to either Basel or Stuttgart). I was given a free meal, albeit cold (with freshly baked hot bread), for a 2h flight. The staff were also great with me when I asked them how to get to the Airport train station (in a different building to where you land) to continue my journey to Konstanz. The return was equally satisfying.

✅ Verified Review | Vancouver to Zurich. I was a little sceptical about travelling on a Leisure airline long-haul even in Business class (part of a round-world fare). Edelweiss Air proved me wrong. Great cabin crew, a great aircraft with full flat beds. Great food. Trouble free journey.

✅ Verified Review | Las Vegas to Zurich with Edelweiss Air. Ridicously tight seating in Economy class made this one of my least relaxing long-haul flights ever. Being a relatively standard size (190 cm) I was surprised to find that I simply couldn't sit normally without my knees touching (or rather pressing hard into) the seat in front of me. When the passenger in the row in front of me reclined his seat, I felt like a sardine - with badly hurting knees. Sleeping was completely impossible, and hadn't it been for the nice and friendly crew and the above average IFE that helped kill the 10 hours I was wide awake, it would have been my worst flight ever. Avoid this airline in Economy class at all costs if you're taller than 165-170 cm.

✅ Verified Review | Phuket to Zurich with Edelweiss Air. The service during the flight was very poor and the attitude of the cabin crew with passengers was really rude. In addition, after paying more than 600EUR for a flight ticket, they ask you to pay extra money if you want an alcoholic drink, otherwise you just can drink coke, ale or orange juice.