Edelweiss Air

✅ Trip Verified | Zürich to Buenos Aires. A nice surprise. Very clean aircraft, great food (I had vegetarian), the bread is probably the best I had in a commercial flight, limited entertainment system but does the Job. Outstanding customer service in all points. Negative issues: seats are hard as rock, leg space is minimal. Once seats are reclined the distance between my nose and the TV were 12 cm. I am sure in business it was not that bad.

Not Verified | We had a return flight to Ho Chi Minh from Birmingham via Zurich with Edelweiss, never used them before so did not know what to expect. Could not choose your seat unless you had paid in advance or until 24 hours when you could check in online. Easy flight from Birmingham to Zurich with a very short changeover that we were concerned but there was no need at all. You were asked if you had the correct visa for Vietnam before boarding and checked. The plane itself was clean, reasonably spacious (as can be for economy!)and the crew very friendly and helpful. We found the food to be not so good though but the fresh bread that went round was a much better idea. Much the same on the return trip but the one thing we had a problem with was we could not check in on line, I did email Edelweiss and to their due they did mail me back within a couple of hours and report a fault. Again most ok but the food not so great but did enjoy their continental style breakfast!

Not Verified | Larnaca to Zurich. Flight was satisfactory but my biggest gripe is that I was not allowed access to the Business Lounge at Larnaca Airport, surely this should be automatic when paying for Business.

✅ Trip Verified | Zurich to Mykonos. Total shame for a Swiss carrier. Less space than on easyjet and Ryanair but incredibly expensive for nothing. Food was ok, and the crew was not authentic.

✅ Trip Verified | Dubrovnik to Zurich. Flying business with Edelweiss was a pleasant surprise, this low cost branch of Swiss offered excellent service, great food and excellent comfort. The only downside was that there was no access to Airport lounge at departure, which was very dissatisfying as it is one of the main reasons I chose to fly business.

✅ Trip Verified | Birmingham to San Jose via Zurich using Helvetic Airways and Edelweiss. We used four flights on this particular trip with Swiss or its share code partners, none of which were on time, an average of 1 hour late. We had never flown via Edelweiss previously and probably will never do so again as the experience was not good. Our first bad experience was an email request to Swiss for assistance about our booking, we never had a reply to our request even 14 days after it was put in the only reason we ever did get an answer was because I obtained the email directly to Swiss CEO. On board the aircraft the service you will receive at best can be described as average in economy class, probably a little better in economy plus or business. No free alcoholic beverages in economy class you will be charged for a beer or glass of wine with the meal you will receive and the average cost is around $10 per drink. Comfort on Board and hidden extra expense in Economy Class. The seating setup is probably the most uncomfortable we have experienced on a long haul carrier, the seats are very tight and small little of no room to move and we are only small bodied people 1.64 and around 70kgs. Although the aircraft are new and clean the comfort level in economy class is extremely bad and we would not recommend it. If your baggage is overweight (above 23kgs) you will be charged an excess baggage fee of approximately $200 per suitcase.

✅ Trip Verified | Received an email at 3pm on day of travel to let us know that the Zurich-Cape Town leg of our flight had been moved from 10pm that evening to 8am the following morning. Annoying but compounded by fact that the Amsterdam to Zurich leg of our flight had also been cancelled and it was therefore impossible to get to Zurich in time to catch the delayed flight to Cape Town. Edelweiss offered no explanation, apology or assistance so had to rebook flights for my family and I, cancel and rebook hire car at extra cost and rebook accommodation as would now be arriving after midnight (meaning that we lost a day of our holiday as well). On our return I wrote to Edelweiss to request compensation only to be told that as they are a Swiss airline they do not need to do so and therefore would not - their reply as follows: "Edelweiss adheres to the legal texts of the prescribed ordinances and we therefore stick to our previous statement. The legal text of Regulation (EC) 261/2004 does not provide for compensation in the case of delayed flights. For final clarification, we refer to the judgment of the district court Bülach, 02.02.2016, which has become legally valid and published: No compensation payments are due for late flights to and from Switzerland." All-in-all a terrible experience with a terrible airline - customer service = zero. Avoid

✅ Trip Verified | Zurich to Cape Town. Me and my wife go on Edelweiss Air website to buy ticket as review was so good. When we book we see we can book our seats and it was still empty and was happy to get all the good seats for flight out and return. The day when we check in we can't and call the airline and they say we only have pay for our Economy Max seats and not for the ticket. How can it not included the flight? We need to fly and then we say ok we will pay for the flight and they say sorry its full. They give our seat away. That is so bad that we need to pay for another flight. So bad customer services and super bad website.

❌ Not Verified | Edinburgh to Zurich.This airline managed to break two of my hard shell Samsonite bags! I have the best luggage Rimowa and Samsonite and this airline managed to break two checked in bags on two different flights! They have not been helpful in repairing the bags. They say I have to repair them and send them the bill but offer no place to do the repairs. They are not responding to emails and are extremely rude to deal with. My husband and I have not been able to get any response or help in repairing or replacing these bags and despite the fact that they are the only airline with direct flights from Zurich to Edinburgh we would never fly them again and would stick to British aAirways.

✅ Trip Verified | My wife and I travelled from Cape Town to Barcelona via Zurich in November 2017 with our 8 month old baby on Edelweiss / Swiss Air. My review is in connection with the long-haul flights between Cape Town and Zurich. Edelweiss is overall a good carrier. The aircraft was new, clean and engendered trust in the airline, however there are two points which the airline has to improve upon: Accommodating babies. On the Cape Town to Zurich leg, there was insufficient time to book a seat at the bulkhead with a Bassinet, however the Cape Town ground crew assisted us and upgraded us to 'Economy Max' which provided us with bulkhead seating and a bassinet for our baby to sleep in, which was appreciated and not expected. However upon our return trip, which ironically was when we had the foresight to try to book a bulkhead seat in normal economy, we found that in trying to book a bulkhead seat and a bassinet (both on the website and via email correspondence) ,the airline did not accommodate us. We even paid 58CHF to secure 2 seats, however there were no bulkhead seats available and NO provision for parents with babies who actually need those bulkhead seats due to the bassinet facilities. Upon arrival at both Barcelona and Zurich Airports - on return to Cape Town - the ground crew would not or could not help us. We therefore had to travel 12 hours with a baby on our lap between Zurich and Cape Town and noted that the bulkhead seats were not occupied by people with babies. A most uncomfortable arrangement, with airline crew not assisting in making it any more easy for us or offering more suitable seating with a bassinet. It is totally unacceptable that no provision is made for booking with infants on the website or via email. We did send an email about 3 days prior to our trip, but this was only answered upon retuning to Cape Town. Not acceptable. The boarding system is chaotic. Not only in Cape Town, but Barcelona and Zurich. Everyone rushes at the same time to board the aircraft upon announcement of boarding. Why does the airline not look at what Singapore Airlines or other airlines do in boarding in a systematic and orderly fashion - thereby reducing an anxious and chaotic boarding process. They are a Swiss Airline after all - one would expect it! Ironically, upon getting into the aircraft, the aircrew constantly harass passengers with an announcement basically saying that passengers much step aside and get in their seats as soon as possible to allow other passengers to board. Surely if they instituted an orderly boarding system, this would actually be far more efficient, and this announcement would be unnecessary?